Jobs at Rafiki Microfinance Bank
Rafiki Microfinance Bank is licensed and regulated by the Central Bank of Kenya, through the Microfinance Act, 2006 (amended, 2013).It is the third largest microfinance institution in Kenya. Rafiki has 19 branches spread across 11 counties in Kenya. Jobs at Rafiki Microfinance Bank
Rafiki Microfinance Bank Careers
- Relationship Officer BD – Life & General Insurance – Mombasa region
- Underwriting Officer
- Relationship Officer BD – Life & General Insurance – Nairobi region
Relationship Officer BD – Life & General Insurance – Mombasa region
Jobs at Rafiki Microfinance Bank
Purpose of the Job:
The incumbent will drive business for Rafiki Microfinance Bancassurance by onboarding supporting life and general insurance clients at the branch in liaison with the Bancassurance underwriters.
Duties & Responsibilities
- Design and implement effective marketing strategies to sell insurance solutions to new clients and upselling/cross selling to existing clients.
- Contact potential clients and create rapport by networking, cold calling, using referrals etc.
- Develop leads, schedule appointments and collect information from clients on their risk profiles in order to offer them customized solutions.
- Establish strong customer and community relationships plus follow up with customers as needed.
- Launch and track insurance claims with claims department to ensure client and company satisfaction and solidify trust and safeguard reputation.
- Coordinating end to end processing of bank`s IPF, disbursement and transfer of the same to Rafiki Bancassurance for issuance of annual covers to our clients on bank asset businesses.
- Liaising with the finance team in coordinating debtors’ reports and action points identified from time to time, reviewing and monitoring status of debt levels and time on risk considerations.
- Liaising with Rafiki Microfinance Bancassurance underwriting in negotiating on competitive rates for our clients.
- Daily monitoring of Production report and ensure all branch business have been receipted, approved, and posted in the production report
- Ensuring Instructions to place covers from the branches are handled/dealt with within the set TAT`s and covers sent to clients
- Renewals- ensuring no loss of insurance income to RMBI by at least retaining 90% of existing clients
- Debt Management: Liaise with RO and branches to ensure all insurance premiums are paid within the set Finance policy guidelines and timelines
- Identifying training gaps and executing training, Lead generation, and closure
- Following up on cancellation notices from insurance companies for policies to be canceled.
- Liaise with the finance department to ensure clients’ insurance premiums are received
appropriately to avoid future reconciliation issues. - In charge of new business and the existing branch portfolio.
Key Competencies, Skills, Qualifications, and Experience
- Bachelor’s degree in business-related Field
- 3-4 years of work experience in a similar role in the insurance field
- Certificate of proficiency in insurance or Diploma in insurance is an added advantage.
- Interpersonal skills
- Networking skills
- Resilient and persistent spirit
- Attention to detail
- Relationship Management
- Negotiation skills
- Problem-solving skills
- Proficiency in MS Office
- Confidentiality
- Integrity
Relationship Officer BD – Life & General Insurance – Nairobi region
Jobs at Rafiki Microfinance Bank
Purpose of the Job:
The incumbent will drive business for Rafiki Microfinance Bancassurance by onboarding supporting life and general insurance clients at the branch in liaison with the Bancassurance underwriters.
Duties & Responsibilities
- Design and implement effective marketing strategies to sell insurance solutions to new clients and upselling/cross selling to existing clients.
- Contact potential clients and create rapport by networking, cold calling, using referrals etc.
- Develop leads, schedule appointments and collect information from clients on their risk profiles in order to offer them customized solutions.
- Establish strong customer and community relationships plus follow up with customers as needed.
- Launch and track insurance claims with claims department to ensure client and company satisfaction and solidify trust and safeguard reputation.
- Coordinating end to end processing of bank`s IPF, disbursement and transfer of the same to Rafiki Bancassurance for issuance of annual covers to our clients on bank asset businesses.
- Liaising with the finance team in coordinating debtors’ reports and action points identified from time to time, reviewing and monitoring status of debt levels and time on risk considerations.
- Liaising with Rafiki Microfinance Bancassurance underwriting in negotiating on competitive rates for our clients.
- Daily monitoring of Production report and ensure all branch business have been receipted, approved, and posted in the production report
- Ensuring Instructions to place covers from the branches are handled/dealt with within the set TAT`s and covers sent to clients
- Renewals- ensuring no loss of insurance income to RMBI by at least retaining 90% of existing clients
- Debt Management: Liaise with RO and branches to ensure all insurance premiums are paid within the set Finance policy guidelines and timelines
- Identifying training gaps and executing training, Lead generation, and closure
- Following up on cancellation notices from insurance companies for policies to be canceled.
- Liaise with the finance department to ensure clients’ insurance premiums are received
appropriately to avoid future reconciliation issues. - In charge of new business and the existing branch portfolio.
Key Competencies, Skills, Qualifications, and Experience
- Bachelor’s degree in business-related Field
- 3-4 years of work experience in a similar role in the insurance field
- Certificate of proficiency in insurance or Diploma in insurance is an added advantage.
- Interpersonal skills
- Networking skills
- Resilient and persistent spirit
- Attention to detail
- Relationship Management
- Negotiation skills
- Problem-solving skills
- Proficiency in MS Office
- Confidentiality
- Integrity
Underwriting Officer
Jobs at Rafiki Microfinance Bank
Location: Nairobi
Duties & Responsibilities
- Providing timely and competitive quotations for proposed risks as well as follow-up for closing instructions.
- Ensure renewal retention with the help of RO and branch coordinators, one month and weekly reminders.
- Ensuring underwriting rates, guidelines, and terms are adhered to before acceptance of risk.
Sending renewal reminders to the branch before expiry & ensure all bank assets have been insured through RMBI. - Attend to walk-in clients and handle complaints, written or verbal, within the stipulated time.
- Preparing underwriting reports i.e., monthly and quarterly.
- Ensuring that risk notes and cover notes are issued to the insurance company for any risk accepted.
Key Competencies:
Technical Skills
- Technical competence in insurance.
- Problem-solving skills
Interpersonal and Organizational skills
- Excellent communication and presentation skills
Competencies:
The key applicable competencies applicable for this role are:
- Client focus.
- Decision Making & Accountability.
- Working with ease with others.
- Quick adoption to change.
Experience & Academic Qualifications
- Computer Literacy
- University degree in a Business or IT-related field.
- Have a minimum of 3 years in the insurance Industry;
- Sound knowledge of regulatory framework in the insurance Industry.
- Able to apply insurance knowledge and skills.
- Able to identify and minimize potential and inherent risks in insurance.
How to Apply for Jobs at Rafiki Microfinance Bank
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke, quoting the position applied for and job location in the e-mail subject on or before 16th April 2025.
Visit Here > Rafiki Microfinance Bank Careers
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