Customer Support Executive (Internet Service Provider) at Metrics Management
About the job
Job Opportunity: Customer Support Executive at Metrics Management
Location: Gikambura, Kikuyu, Kiambu County, Kenya
Employment Type: Full-time
Application Deadline: 25th April 2025, 5:00 PM
Industry: Telecommunications / Internet Service Provider
Job Summary:
Our client, a fast-growing ISP in Gikambura, Kikuyu, is seeking a Customer Service Agent to join their team. This role is ideal for a proactive, service-oriented professional with excellent communication skills and a knack for problem-solving.
Key Responsibilities:
- Handle customer queries via phone, email, and walk-ins.
- Troubleshoot internet connectivity and billing issues.
- Escalate unresolved tech issues.
- Assist with billing and payments.
- Maintain customer records and service reports.
- Coordinate with tech and sales teams.
- Support customer satisfaction and retention efforts.
Qualifications:
- Diploma or Degree in Business Admin or related field.
- 1–2 years in a customer service role (preferably ISP or telecom).
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office and CRM tools.
- Fluent in English and Swahili.
Why Join Us:
- Growing company with room for advancement
- Supportive and innovative work environment
- Customer-focused culture
How to Apply:
Email your CV and cover letter to hr@metricsmanagement.co.ke with the subject: “Customer Service Agent Application – Gikambura”
Visit Here > Customer Service Agent
Apply by 25th April 2025 at 5 PM.
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