Customer Service Intern at African Labour Solutions (ALS)
Our client, in the manufacturing industry, is seeking to hire a Customer Service Intern who will be
responsible for ensuring that service delivery is achieved promptly by solving and escalating issues to the branch manager. Customer Service Intern at African Labour Solutions (ALS)
Location: Nairobi
Salary: Ksh. 20,000
Duties & Responsibilities
- Preparing and sending daily reports on branch sales and collections.
- Banking of cash collections as per set branch limits
- Conclusively processes quotations as per company SOP.
- 100% generation and issuance of relevant documents for all sales of goods and services from the branch
- Collects all customer data on job cards, uploads the customer data in Navision, and prepares weekly reports.
- Correctly processes customer orders and billing on services offered
- Communicates efficiently and effectively to customers on all ongoing promotions and special
offers by both sending emails and calling customers on the database - Nil customer complaints by conclusively handling customer issues and timely escalating them to
the branch Manager if necessary. - Nil customer complaints due to timely and professional response to all customer queries and requirements.
- Conclusively handles customer complaints, documentation, and reporting, with support from
the technical department. - Develop relationships with existing and potential customers to retain and grow branch sales of
products and services. - Prepares reports on customer follow-ups conducted.
- 100% documentation on stock received from suppliers through receipt of relevant documents &
preparation of reports on stocks. - Performs processes and services at the branch within the set company SOPs.
- Strictly adheres to issued MEMOs on branch operations
- Provides excellent quality of service to customers at the branch according to set company
standards. - Provides excellent face-to-face and over-the-telephone customer interaction in line with
company policy. - Daily reporting on sales and collections and branch activities i.e number of walk-in customers,
quotations done, sales and follow-up done - Weekly reporting on new customer data uploaded on Navision.
- Ensures that correct handover documentation is done on all handovers.
Requirement & Qualifications
- Must have a Bachelor’s Degree in a Business-related course field with a mean score of B+ and
above in their KCSE with a B in English and Mathematics. - Should be 26 years of age and below
- Good Communication skills with an outgoing personality.
- Personal integrity and ability to maintain confidentiality.
- Fast to understand concepts with keen attention to detail and willingness to learn.
- Ability to multi-task and get things done to completion.
- Excellent planning and organizational skills.
- Available to start immediately
How to Apply
Qualified candidates are requested to apply by sending their CVs only to africanlaboursolution@gmail.com quoting the job title on the email subject “Customer Service
Intern”
Visit Here > Customer Service Intern
Apply by 15th November 2024
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