Station Manager at Arogo Dominic FMVA

Station Manager at

Purpose of the job:

To directly manage, lead, control, and monitor all filling station staff and activities at the station in order to deliver high-quality services to customers and maintain high-quality safety and a healthy working environment. Station Manager at Arogo Dominic

Responsibilities

Has an overall responsibility to ensure the assigned petrol station meets high standards of customer service, and proper cash and stock management procedures are strictly adhered to, all while delivering service in compliance with statutory requirements and strict observance of quality and safety standards.

Main tasks

Assess and develop customer service skills within a team of staff.
Provide constructive feedback to the team with the aim of ensuring continuous improvement.
Manage and carry out receiving and dispatch procedures correctly in line with company policy and safety guidelines.
Ensure all staff maintain safety critical competence, carrying out regular assessments and keeping accurate records.
Ensure that customers are provided with accurate information on various lubes and fuel products that meet their requirements together with the correct and timely assistance.
Carry out staff attendance tracking, duty rosters, and performance management in liaison with the account manager.
Ensure the correct pump prices are displayed accordingly.
Carry out team/town hall briefings from time to time to ensure continuous improvement.
Monitor CCTV where required and carry out security checks in line with current risk levels and occurrences at the forecourt and the entire premises.
Manage stores, fuel supplies, uniforms, & stationery, ensuring sufficient stock is ordered, waste is avoided and accurate records are maintained for all transactions.
Report all defects arising at the station e.g on pumps, compressors & generators, etc according to the fault reporting procedures
Ensure all uniforms, name badge, safety shoes, and personal protective equipment provided is worn as required.
Any other duties commensurate with the grade and post and as required.

Experience and Knowledge required for the job

Experience in a customer service environment
Experience in a retail environment and oil gas and petroleum industry.
Experience in managing other staff would be an advantage.

Customer-focused, efficient, and flexible, good communication skills written and verbal, able to use own initiative when appropriate, high standard of personal presentation, able to motivate others, leadership skills numerate and literate, honest, computer literate, & able to learn legislation on learn legislation within the industry.