Jobs at Poa! Internet
Company Description
Poa! Internet believes in providing wireless broadband to low income and rural communities across East Africa, offering highly affordable services. The company aims to offer free access to digital content, including educational and health materials while creating substantial employment opportunities. Jobs at Poa! Internet
- Direct Sales Agent
- Agency Sales Manager [Internal Applicants Only]
Direct Sales Agent
Jobs at Poa! Internet
Role Description
This is a full-time on-site role for a Direct Sales Agent located in Eldoret. The Direct Sales Agent will be responsible for engaging with customers, providing excellent customer service, managing finances related to sales transactions, and driving sales for Poa! Internet services.
Qualifications
- Interpersonal Skills and Communication skills
- Customer Service skills
- Sales skills
- Basic understanding of Finance
- Ability to work in a fast-paced environment
- Previous sales experience is a plus
- High school diploma or equivalent
Apply Here > Direct Sales Agent
Agency Sales Manager [Internal Applicants Only]
Jobs at Poa! Internet
Mission Statement For The Role
In charge of overseeing designated territories in Poa Internet’s Agency Business model. Manage a team of 7-12 Trade Development Representatives to exceed business targets through customer acquisition, improving team productivity, and optimizing commission-sales agent onboarding for better efficiency.
Overall Responsibility
Will be responsible for devising effective strategies to onboard productive agents, implementing engaging tactics, and maximizing individual agent productivity.
Financial
Attain organization-defined monthly, quarterly, and yearly benchmarks for your designated territory. Optimize resource allocation and marketing materials to enhance revenue by acquiring new customers while minimizing the cost of acquisition.
People
Manage a team of 7–12 Trade Development Representatives in the respective territory, overseeing up to 350 indirect active sales agents.
Key SMART Results for A-Player Success
- Achieve progressive monthly sales targets within your designated territory, scaling up to 1,000 by the twelfth month, encompassing both increased market penetration and broader geographical coverage within the territory- Continuous
- Drive recruitment activities in your territory geared towards building a strong team of Trade Development Representatives (TDRs) and commission-only sales agents as per the approved manpower budget and poa! recruitment guidelines – Continuous
- Closely monitor and keep track of the sales funnels and key conversion rates using Poa’s CRM – Continuous
- Conduct thorough analysis of sales activities to identify gaps in skills/knowledge and implement a comprehensive training program for the Trade Development Representatives that is focused on empowering the team with the relevant skills to help them succeed- Continuous
- Provide leadership and supervision by planning daily routes for your team, conducting weekly and monthly sales meetings with the TDRs and Head of Agency Sales, tracking performance through daily reports, and developing corrective action plans to ensure sales targets are met – Continuous
- Manage team performance by identifying low performers to provide targeted training and implement performance improvement plans to support their growth and retention. Implement strategies to recognize high performers in the team to boost productivity – Continuous
- Collaborate with the marketing department to develop a monthly marketing calendar, plan marketing activities and costs, and utilize spreadsheets to evaluate the return on marketing investments- Continuous
- Maintain high-quality onboarding of commission-only agents by conducting in-depth assessments of agent performance, executing weekly training sessions for new and existing agents, and achieving a minimum monthly agent productivity score of 5- Continuous
- Foster an inclusive, respectful work environment that values diversity, enhances cultural awareness, cross-cultural collaboration, and customer satisfaction- Continuous
Level of Management Experience Required (Mandatory & Nice to Have)
- The managerial position necessitates a minimum of 8 years’ background in sales and sales management, including demonstrated expertise in overseeing a commission-only agent business model at a managerial level.
Department stage of development where this role sits
Scaling
Key Competencies (H, M, L)
- Ability to manage people dynamics in a high-pressure operation and lead to achieving the best performance possible from the team – H
- Ability to develop and implement new strategies and build high-performing teams while implementing management routines geared for sales growth – H
- History of managing exceptional, high-performing commission-only sales teams and demonstrable experience in growing and developing them – H
- History in managing customer relationship activities including statistical reports, sales performance reports (weekly and monthly), and data essential to maintain KPI measurements to track territory Sales team performance – H
- Have exceptional interpersonal skills capable of influencing and delivering results in a highly cross-functional role, plus excellent communication skills, both written and verbal. M
- Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless- M
Mandatory criteria if any, with no exceptions to hire
- Must have handled territorial/regional level responsibilities with a direct team of company staff and an indirect team as commission-only agents.
- More than 4 years of experience in sales & people management.
- Must have coordinated target setting, monitoring and performance evaluation, and actions of Trade Development Representatives.
- Conversant with data analysis, reporting, and CRM tools.
- Must have operated in a business with similar values and DNA to Poa! to ensure cultural alignment.
Apply Here > Agency Sales Manager [Internal Applicants Only]
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