Head of Offline Sales Cars Category at Jiji Kenya

About the job

Jiji Kenya is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year| ShoppingandE-commerce in Kenya. We have had a tremendous impact among our buyers and sellers which has positively contributed to their growth.

The Role

As a Head of Offline Sales Cars Category at Jiji Kenya You Will Be Responsible For

Meet or exceed the sales revenue target set by the company.
Ensure continuous sales growth for the team and each individual member of the offline sales team.
Set individual sales plans for each team member monthly and provide comprehensive support to help them achieve these goals.
Identify potential car clients and the decision-makers within the car industry; research and build relationships with them.
On a monthly basis, accompany each field sales agents to the field monitor how they pitch and identify areas that need improvement.
Assist offline sales agents in closing deals on-site: from lead generation and exploring new markets to closing deals.
Identify the most common problems faced by offline agents and create a plan to solve them.
Develop individual improvement plans for underperforming team agents.
Monitor workflow: conduct calls or geolocation checks in real time at least twice a week to assess the performance of offline sales agents.
Timely inform the team of all product updates (pricing, packages, discounts, etc.).
Use the CRM system to review and monitor team sales performance, identify areas for improvement, and create performance metrics for team members.
Recruit, onboard, and train new members of the offline sales team (maintain a stable number of effective team members at a minimum of 10 sales agents—*effective agent means achieving at least 100% of the target).
Develop team members through monthly training sessions on sales tactics, client acquisition, and handling negativity and objections (at least one training per month).
Conduct individual and group training based on identified gaps in product knowledge or as needed.
Analyze customer feedback and objections to develop successful sales training.
Track and analyze individual performance against established targets for each team member on a daily, weekly, and monthly basis. Each team member must achieve a minimum of KES 80,000 in sales per month.
Monitor sales metrics and create weekly reports on sales results and submit them to mid- and senior-level management with analysis and points for improvement (both general and individual reports for each agent).
Discuss weekly performance results with your team and mid- and senior-level management.
Conduct performance meetings at the beginning of each month with mid- and senior-level management.

Ideal Profile

Bachelor’s degree in a relevant field.
At least 2 years of relevant experience as a Head of Sales/Team Lead or similar.
Established professional relationships with car dealers and motor vehicle importers in Kenya.
Strong sales background.
Hands-on experience in training and coaching sales teams.
Strong analytical skills.
Familiarity with MS Office and Google Workspace.
Exceptional communication, leadership, and adaptability skills.