Fresh Jobs at Jubilee Insurance
Jubilee Insurance was established in August 1937 as the first locally incorporated insurance company based in Mombasa. Over the years, Jubilee Insurance has expanded its reach throughout the region, becoming the largest composite insurer in East Africa, offering Life, Pensions, General, and Medical Insurance. Fresh Jobs at Jubilee Insurance
We are hiring! Join our dynamic team and take your career to the next level.
Open positions:
- Digital Sales Officers
- Business Development Officer, Emerging Markets
- Assistant Manager, Strategic Partnerships
- Manager, International Private Medical Insurance (IPMI)
- Relationship Manager, Corporate Retention
- Credit Control Officer
Digital Sales Officers
Fresh Jobs at Jubilee Insurance
We currently have an exciting career opportunity for a Digital Sales Officer within Jubilee Health Insurance Limited. The position holder will report to the Head of Bancassurance and Digital Channels and will be based at our Head Office in Nairobi.
Role Purpose
The primary responsibility of this role is to sell products or services over the phone by contacting potential customers, generating leads, and closing sales deals. The ideal candidate should have excellent communication skills, a persuasive demeanour, and a strong passion for sales.
Key Responsibilities
Sales Execution
- Conduct outbound calls to prospective customers from provided leads or lists.
- Present and explain products or services to potential customers over the phone.
- Answer questions about products or services and address any concerns or objections from customers.
- Close sales and achieve monthly sales targets.
Lead Generation and Follow-up
- Generate leads through proactive outreach.
- Follow up with customers to ensure satisfaction, resolve any issues, and secure repeat business.
Sales Process Management
- Maintain accurate and up-to-date records of sales activities and customer interactions in the CRM system.
Collaboration and Best Practices
- Collaborate with the sales team to share best practices, strategies, and feedback.
- Laws, Regulations, Company Policies: Stay informed about and strictly adhering to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable in the insurance industry; Understand, implement, and enforce internal company policies, processes and procedures; Ensure that operational compliance programs are in place within your department.
- Implement processes and controls that promote compliance with external laws, regulations, and internal policies; Foster a robust ethical culture within the organization, demonstrating and promoting ethical behaviour, integrity, and compliance with laws and regulations. Encourage open communication and reporting of any potential compliance concerns or violations.
Key Skills and Competencies
- Persuasive Communication: Ability to clearly present information and influence others.
- Active Listening: Demonstrated ability to fully engage with customer inquiries.
- Sales Closing Techniques: Proven ability to guide customers through the sales process.
- Relationship Building: Strong capability to build trust and long-term relationships.
- Time Management: Ability to manage multiple tasks efficiently.
- Adaptability: Quick learner and adaptable to different customer needs.
- Resilience: Persistent and able to handle objections effectively.
Academic Qualifications
- A degree in a business -related field.
Relevant Experience
- At least 6months of experience in telesales, inside sales, or a similar sales role.
Credit Control Officer
We currently have an exciting career opportunity for a Credit Control Officer within Jubilee Health Insurance Limited. The position holder will report to the Manager, Credit Control and will be based at our Head Office in Nairobi.
Role Purpose
The job holder will be responsible for managing the company’s credit and collections processes, ensuring timely payments from clients, maintaining accurate financial records, and minimizing credit risk.
This role involves collaborating with clients, brokers, and internal teams to resolve payment issues while
maintaining strong professional relationships.
Key Responsibilities
Strategy
- Support the development and implementation of credit control strategies aligned with the company’s financial goals and objectives to optimize cash flow and minimize credit risk.
- Â Assist in formulating and enhancing credit management policies, risk assessment frameworks, and debt recovery procedures to strengthen financial controls.
- Work closely with underwriting, finance, and sales teams to establish and enforce credit terms and
conditions for insurance policies and products. - Continuously assess and analyze credit risks, ensuring proactive measures are in place to mitigate
potential financial exposure.
Operational
- Monitor and manage the credit control process, including premium invoicing, payment collection,
and credit assessments, to ensure efficiency and accuracy. - Conduct credit checks and assessments on policyholders and potential clients to evaluate
creditworthiness and minimize financial risk. - Implement and enforce credit control policies and procedures, ensuring full compliance with
regulatory requirements and internal guidelines. - Track outstanding premiums, follow up on overdue payments, and collaborate with relevant
stakeholders to resolve payment discrepancies. - Prepare comprehensive reports on credit control activities, including aging analysis, bad debt
provisions, and collections performance, to support strategic decision-making.
Corporate Governance
- Ensure compliance with companies’ policies, procedures, and regulatory requirements.
- Adhere to industry best practices and uphold ethical standards in business development.
- Ensure accurate documentation and reporting for audit and regulatory purposes.
- Champion insurance product training to educate customers and enhance compliance.
- Implement and monitor risk management measures to mitigate business risks.
Leadership & Culture
- Lead by example in maintaining high standards of customer service and professionalism.
- Drive innovation in business development strategies for emerging markets.
- Uphold company values and advocate for ethical business practices.
- Contribute to a learning culture by actively participating in training programs and knowledge sharing.
Key Skills and Competencies
- Financial and Accounting Knowledge
- Risk analysis skills: Proficiency in assessing creditworthiness of customers, evaluating payment trends, and identifying potential default risks
- Verbal and written communication: Clarity in explaining outstanding balances, payment terms, and any issues to clients and internal teams.
- Negotiation and persuasion: Skillful negotiation to arrange payment plans, resolve disputes, and maintain positive relationships with stakeholders.
- Process improvement: Continually evaluating credit control procedures and suggesting improvements to reduce errors, speed up collections, and optimize workflows.
Key Performance Indicators
- Debt collection efficiency
- Aged debt reduction
- Customer Satisfaction
- Percentage of on-time payments
Academic Qualifications
- A Degree in a Business-Related field or it’s equivalent.
- Professional qualifications such as CPA, ACCA or applicable Credit Management certification.
Relevant Experience
- Minimum of four (4) years’ experience in credit control within the insurance sector.
Business Development Officer, Emerging Markets
Assistant Manager, Strategic Partnerships
Manager, International Private Medical Insurance (IPMI)
Relationship Manager, Corporate Retention
How to Apply
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position
Visit Here
- Digital Sales Officers
- Business Development Officer, Emerging Markets
- Assistant Manager, Strategic Partnerships
- Manager, International Private Medical Insurance (IPMI)
- Relationship Manager, Corporate Retention
- Credit Control Officer
Apply by 27th February 2025
Only shortlisted candidates will be contacted.
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