Vacancies at Kingdom Bank Limited

Kingdom Bank Limited is a subsidiary of the Co-operative Bank of Kenya, following its acquisition of Kingdom Bank in August 2020. We are now part of a Group with over Kes. 457 Billion total assets and Kes 20.7 Billion profit before tax as at 31 December 2019.

Step into the world of Asset Finance with us! We are hiring:

Customer Service Officer – Asset Finance
Relationship Officer – Asset Finance

Relationship Officer – Asset Finance

Increase revenue for the Bank by ensuring Asset Finance and Insurance Premium Finance Products are optimally marketed bank-wide.
Support implementation of relationship strategies aimed at fostering and maintaining cordial business relationship between the Bank and its customers, potential customers, motor vehicle dealers as well as the Insurance Companies, Insurance Brokers and Agents for Insurance Premium Finance business.
Provide regular feedback on marketing intelligence and competitor analysis with the view of enhancing brand value of KB Asset finance and KB IPF products as well as profiling KB bank as a key player in these key lines of business.
Facilitate implementation of marketing strategies aimed at increasing business volumes, revenues and market share of both KB Asset finance and KB IPF products.
Enhance dealers/ customer satisfaction, loyalty and retention, attract new potential clients and maintain good relations with dealerships, insurance companies and brokers through the provision of quality customer service and efficient service delivery.
Facilitate product training to relationship teams and dealer representative channels

Customer Service Officer- Asset Finance

Distinctive customer service; Putting our MSME customers at the centre of all we do and promptly resolving customer queries
Own and manage customer queries and complaints by taking ownership and resolving them in a timely manner.
Offer exemplary services to all business partners which include motor vehicle dealers & insurance companies, bank’s service providers including Tracking companies and NTSA relationship.
Enhance dealers/ customer satisfaction, loyalty and retention, attract new potential clients and maintain good relations with dealerships, caryards, insurance companies and vehicle tracking companies through the provision of quality customer service and efficient service delivery.
Offer great business support to the entire business segment within the bank
Working in close relationship with the Product Managers and RM’s within the department to provide a world class business offering to our customers