Team Leader at Umba

We are actively seeking outstanding individuals who not only possess exceptional talent but also share our vision, determination, and sense of purpose. Join us in our endeavor to build the Pan African Digital Bank. Team Leader at Umba

Job Description:

Supervising Team Members: Leading and overseeing the daily activities of the team, ensuring that all tasks are completed efficiently and to a high standard
Training and Development: Providing training, guidance, and support to team members to enhance their skills and performance
Performance Management: Monitoring and evaluating team performance, providing constructive feedback, and conducting performance reviews
Process Improvement: Identifying opportunities to improve processes and workflows within the Business Development department to increase efficiency and effectiveness
Customer Service Excellence: Ensuring that the team delivers exceptional service to our clients, addressing any issues or concerns promptly and professionally
Reporting and Analysis: Preparing reports on team performance, sales metrics, and other relevant data to inform management decisions

Qualifications:

A Bachelor’s degree in Business Administration, Management, or a related field. Some positions may consider equivalent experience in lieu of a degree
Proven experience in a leadership or supervisory role, typically 2-5 years, in a similar role
Strong leadership and management skills, including the ability to motivate and guide a team
Excellent communication and interpersonal skills to effectively interact with team members and other stakeholders
Problem-solving and decision-making abilities
Organizational and time-management skills to manage multiple tasks and deadlines
Proficiency in relevant software and tools (e.g., project management software, CRM systems)
Ability to work well under pressure and in a fast-paced environment
Adaptability and flexibility to manage change
Strong ethical standards and integrity

Work Status

Valid work authorization for Kenya