Jobs at Rentokil Initial
Jobs at Rentokil Initial. Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
Jobs at Rentokil Initial
- Sales Controller
- Sales Consultant
- Customer Care Representative (CCR)
Sales Controller
Jobs at Rentokil Initial
- We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA – Nairobi Kenya in Support service Department
Key Responsibilities and Duties:
- Receive customer enquiries from all platforms as per SLA’s for all East Africa Countries
- Raise relevant tickets on the CCM, allocate each ticket to the relevant person for action, responsible for CCM being updated at all times at individual enquiry level (Sales DNA 90%)
- Track and monitor all incoming enquiries via the web / telephone, all enquiries should be actioned within agreed
- SLA’s, Follow up to ensure resolution of customer enquiries with key stakeholders
- Keep records of customer interactions, process customer accounts and file documents. When necessary, compile documents and reports and forward information to interested parties.
- Provide accurate, verifiable, valid and complete information in the right form and on the right platforms.
- Follow communication procedures, guidelines and policies. Go the extra mile to engage customers.
- Maintain updated knowledge of the organization’s products, services, and customer service policies
- Carry out Happy Customer Call (HPC) for Kenya, Tanzania & Uganda. All customer enquiries received must receive a HPC – survey to be completed for each enquiry received (Customer’s RI Sales Experience)
- Escalate all issues that cannot be resolved on First Contact Resolution (FCR), follow-up on a resolution and closure.
- Engage and build customer loyalty, establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Build sustainable relationships of trust through open and interactive communication.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
- Gather and Input Data: you will be tasked to gather and maintain a wide array of data-related business processes and reporting. This may involve both entering information into existing databases and where possible with guidance suggesting new processes to accurately input and store critical data. To this end you will be able to access and run required reports from the Company business systems as may be required within assigned access rights
- Analyze Information: You will take an active role in data analysis and interpretation where required. This may include analyzing customer data, productivity, and financial data. You will need to exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness of the same
- Prepare Reports: You will receive operational data from Sales & operations and clearly analyze, sense check and present it as required, this may include productivity and activity tracking reports
- Design Data Management and Reporting Tools; You may be required to play a direct role in designing and developing reporting tools where needed.
- Ad Hoc admin duties, as and when required by Managing Director / Marketing Officer & EA Senior Management
Requirements
Academic Qualifications
- Relevant qualification / degree Administration related degree
- Numerate / Analytical
- Proficient in CRM system and practices
- Good level of Literacy
Knowledge and Experience
- Strong IT Skills (GSuite / MS Office) Good Presentation Skills
- Clear communication skills (English – verbal & written) Excellent Telephone Manner
- Good administration skills
Personal Qualities and Behavioural Traits
- Resilient Engaging
- Self confident Inquisitive
- Positive attitude Displays sense of humour
- Ability to remain calm and polite in stressful situations Ability to Prioritize
- Takes pride in their work Adaptable
- Natural problem solver Good time management
- Able to work unsupervised
- Willing to undergo training Looking to develop a career path
- Willing to undertake ongoing development
- Genuinely excited to help customers
Apply here > Sales Controller
Sales Consultant
Jobs at Rentokil Initial
Key Responsibilities
- Visit potential/existing customers to demonstrate all the services and products offered by the Company.
- Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
- Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region
- Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
- Mediate the price increase process with the clients
- Undertake debt collection and maintain your customers within agreed credit terms
- Meet the desired and agreed sales target on a monthly basis
- Maintain and manage a healthy sales pipeline and meet the calls per day target
- Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
- Carry out account management for allocated customers in line with procedure and best practice
- Monitor the day-to-day commercial performance of each account within your territory.
- Support the tendering teams with customer surveying and quotation process
- Actively support the conversion of sales leads
- Partake in and support marketing activities in line with the strategy
- Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc
- Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
- Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers
- Critical Competencies
- Establish SMART objectives for self and others
- Be enthusiastic and work with energy to achieve company standards and goals
- Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
- lan, organise and prioritise workload effectively Act Commercially
Requirements
Key requirements
- A diploma or degree qualification in any business course
- A good grasp of the Company’s products and services
- minimum of 2 years experience in Direct or Field sales
- Strong selling skills
- Demonstrated ability to generate leads
- Self-drive and initiative in current role
- Valid driver’s licence, with a minimum of 2 years experience
- Any relevant tertiary education
Benefits
- Base salary and Sales Commissions: Applicable as per Company Sales Commissions policy
- Motor vehicle: To be arranged upon joining and can be retained beyond working hours after confirmation
- Medical Cover: To be arranged immediately upon joining
- Pension & Group Life Assurance Cover: To be arranged after confirmation
- Quarterly Incentives – enhanced earnings – Half Yearly and FY Vacations Incentive trips
- Promotional Opportunities
Apply Here > Sales Consultant
Customer Care Representative (CCR)
Jobs at Rentokil Initial
- We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA – Nairobi Kenya in Support service Department
Key Responsibilities and Duties
- Receive and handle customer complaints, provide appropriate solutions and alternatives within the set time limits;
- Raise relevant tickets on the complaints management system, allocate each ticket to the relevant person for resolution, and keep CCM updated at all times.
- Follow up to ensure resolution of queries, and update CCM appropriately within agreed turnaround times.,
- Keep records of customer interactions, process customer accounts and file documents. When necessary, compile documents and reports and forward information to interested parties.
- Provide accurate, verifiable, valid and complete information in the right form and on the right platforms.
- Follow communication procedures, guidelines and policies. Go the extra mile to engage customers.
- Work with Service Programmers, Credit Controllers & Department heads in all aspects of Customer Suspension management as per agreed processes & timescales
- Maintain updated knowledge of the organization’s products, services, and customer service policies
- Carry out Customer Voice Counts surveys (CVC) for Kenya, Tanzania & Uganda. Ensure that Net Promoter Score (NPS) outbound call KPIs are achieved each month
- Track and monitor all incoming enquiries via the web / telephone, all enquiries should be actioned within agreed SLA’s
- Escalate all issues that cannot be resolved on First Contact Resolution (FCR), follow-up on a resolution and closure.
- Engage and build customer loyalty, establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Build sustainable relationships of trust through open and interactive communication.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
- Identify accounts that are potentially at risk and escalate the information accordingly.
- Manage all internal Alerts from field colleagues, follow up on unconverted lead enquiries and ensure that actions are taken and alerts are closed as per agreed SLA’s
- Undertake Happy Customer Calls for all new customers within the first month after the first service, and maintain a report
- in the expected format that shall be reviewed monthly
- Gather and Input Data: you will be tasked to gather and maintain a wide array of data-related business processes and reporting. This may involve both entering information into existing databases and where possible with guidance suggesting new processes to accurately input and store critical data. To this end you will be able to access and run required reports from the Company business systems as may be required within assigned access rights
- Analyze Information: You will take an active role in data analysis and interpretation where required. This may include analyzing customer data, productivity, and financial data. You will need to exercise sound judgment while analyzing and
- interpreting data to ensure a high level of accuracy, timeliness, and usefulness of the same
- Prepare Reports: You will receive operational data from service & Sales operations and clearly analyze, sense check and present it as required, this may include productivity and activity tracking reports
- Design Data Management and Reporting Tools; You may be required to play a direct role in designing and developing reporting tools where needed.
- Ad Hoc admin duties, as and when required by the Operations Officer
Requirements
- Relevant qualification / degree Administration related degree
- Numerate
- Proficient in CRM system and practices
- Good level of Literacy
Knowledge and Experience
- Strong IT Skills (GSuite / MS Office) Good Presentation Skills
- Clear communication skills (English – verbal & written) Excellent Telephone Manner
- Good administration skills
Personal Qualities and Behavioural Traits
- Resilient Engaging
- Self confident Inquisitive
- Positive attitude Displays sense of humour
- Ability to remain calm and polite in stressful situations Ability to Prioritize
- Takes pride in their work Adaptable
- Natural problem solver Good time management
- Able to work unsupervised
- Willing to undergo training Looking to develop a career path
- Willing to undertake ongoing development
- Genuinely excited to help customers
