Jobs at Accor

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

• Ensures prompt, courteous and accurate service to all internal customers, in order to achieve a high level of satisfaction.
• Ensures the achievement of organizational standards in hygiene, cleanliness HACCP and, safety in all F&B areas and for all F&B equipment.
• Monitors and controls costs (material, energy and staff) and wastage without comprising on quality.
• Ensures the necessary availability of all quality kitchen and service equipment by effective planning, maintenance, receiving, storing and issuing.
• Ensures the organization of work within the department as per planned schedules.
• Ensures the coordination with Engineering for PMP and repair of all stewarding equipment.
• Recommends new styles/ designs of equipment’s, in order to improve on relevant standards and/or to replace existing equipment.
• Ensures the adherence to organizational policies by all stewarding staff.
• Recommends changes in systems and Procedures, to increase the efficiency of the F&B operation and effective utilization of available resources (e.g., manpower, material, energy and equipment).
• Is aware of the daily hotel activities and has product knowledge of all the hotel facilities.
• Shows fullest cooperation within the team and other departments.

• Minimum 2 years experience in a similar position
• Proficient in English.
• Excellent leadership and communication skills, flexible working hours, ability to work in a fast-paced, high-pressured environment.
• Great attention to details, administration and knowledge of HACCP, hygiene and safety procedures
• Strong multicultural awareness and ability to work with people from diverse cultures.
• Physical ability to work for long periods of time.

Should be eligible to live and work in Kenya.

Apply Here > Chief Steward

Food & Beverage Supervisor
Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

What you will be doing:

• Assist in leading, mentoring and training the Food & Beverage Operations team
• Supervise and delegate duties;
• Ensure brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal
• Effectively handle guest complaints.
• Assist with rostering, taking into consideration forecast, wage cost, staff requests etc.
• Ensure staffing levels are adequate for the next service period, making adjustments to the roster where necessary
• Ensure beverage cost is maintained to budget Report any shortages in equipment to the manager
• Conduct staff training including induction, product knowledge
• Counsel staff if not performing to the Outlet’s standards
• Attend and actively participate in necessary meetings
• Be able to take charge of the outlet/area in the absence of the Manager
• Daily stock ordering
• Flexibility to work in all F&B areas

Your experience and skills include:

• Diploma in Hospitality Management
• 1-2 years experience in a 4* or 5* Hotel
• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example

Apply Here > Food & Beverage Supervisor

• Ensure the overall safety and security of the guests, employees and property premises
• Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
• Conduct regular floor patrols and crowd control, CCTV surveillance
• Assist guests regarding hotel facilities in an informative and helpful way
• Supervise and offer guidance security guards

• 2 years  security experience in the similar capacity.
• Diploma or Degree in Security management , criminology or similar field.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable

Apply Here > Security Supervisor

• Maintain available to provide assistance for any matter related to making the stay of the hotel guest a pleasant and memorable one
• Welcome guest upon arrival
• Escort guest to their room, explain room and hotel facilities and offer assistance
• Keep abreast all hotel promotions, product knowlege, VIP arrivals and upcoming events
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle
  efficiently and courteously.
• Show fullest cooperation and respect within the team and other departments.
• To prepare and serve beverage orders according to recipes and service standards.
• To be fully knowledgeable about all bar products.
• To be able to up sell each time with each customer.
• To provide high personalized standard of quality and efficient / friendly service.
• To prepare mise-en-place and perform side duties.
• To collect all general requisitions and food and beverage requisitions.
• To have a thorough understanding and knowledge of all beverage items and prepare garnishes accordingly
• To handle guest enquiries in a courteous and efficient manner.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.

• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example

Apply Here > Barista

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
• Supervise and coach team members’ performance toward achieving exceptional guest service.
• Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
• Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
• Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
• Demonstrate Accor core values in all interactions.
• Ensure employees receive the required training and support to effectively perform their roles.
• Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.
• Assist in the preparation of preventive housekeeping maintenance reports and analyses.
• Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
• Participate in hotel committees.
• Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
• Perform any other duties, tasks, and assignments within your department as required.

• Hospitality degree
• At least 2 years housekeeping experience in a luxury hotel environment required
• At least 1 year supervisory experience is preferred; basic training skills are required
• Excellent communication and organizational skills
• Ability to work well under pressure
• Experience with Property Manager and Microsoft office suite of programmes is an asset
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times

Should be eligible to live and work in Kenya.

• Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
• Ensure guest laundry, dry cleaning and pressing is completed according to set standards
• Ensure all guest requests are promptly and professionally met
• Records guest and staff laundry lists accurately
• Fully complies with Opera system requirements, by posting bills accurately and on time
• Ensure that guest supplies are in stock
• Assists Manager in the processing of all departmental paperwork
• Assist Manager in taking proper inventories and quality checks
• Proper fillings of all laundry reports
• Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition
• Ensure staff are using laundry equipment properly and keeping them in good condition
• Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
• Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
• Keep a strict control of items sent for laundering by staff members
• Complies with hotel’s health, safety and hygiene policy
• Adheres to personal grooming and hygiene standards

• Minimum 3 years of similar experience
• Should have computer knowledge
• Good command of English language

Should be eligible to live and work in Kenya.

Apply Here > Laundry Supervisor