Job Vacancies at MOGO Kenya

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents. Job Vacancies at MOGO Kenya

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing

Jobs at MOGO Kenya

Car Yard Team Leader – Mombasa
Car Yard Team Leader – Kisumu
Customer Care Agent
Debt Collection Agent
Field Collection Officers -Offline

Car Yard Team Leader – Mombasa

Job Vacancies at MOGO Kenya

JOB OBJECTIVE

To supervise yard, ensure cars security, supervise maintenance officer work, process customer loan applications, ensuring quick loan disbursements, proactively work with leads to achieve loan issuance targets in order to facilitate the attainment of the strategic goals.

RESPONSIBILITIES

Supervise yard and maintenance officer work
Ensure security of cars
Ensure clean of cars and yard
Process cash sales
Process customer loan applications, ensuring quick loan disbursements
Take clients through the various Mogo products and terms (Car-re Financing)
Collect and process all necessary documents
Conduct proper KYC and fraud prevention
Remain customer’s point of contact for loan questions.
Supervise yard inventor
To know and work according Car yard policy.

MAIN TASKS

Selling repossessed cars within given timelines.
Be responsible of all the Car Yards
Be responsible for all inventor in yard
Approve Vehicle release
Facilitate processing of sales documents
Organize inspections, photos of cars
Ensure cars are prepared for sales e.g. organizing for small repairs, cleaning etc.
Ensure excellent customer experience through services provided and follow up on
all enquiries for repeat business and referrals
Prepare monthly report on car sales
Achievement of set car sales targets
Operating as the lead point of contact for all matters relating to car asset re financing.
Providing pro-active, accurate, detailed, and comprehensive product presentation
to clients.
Generating new sales using potential and existing customer networks.
Process customer loan applications, ensuring quick loan disbursements.
Collect and process all necessary documents
Conduct proper KYC and fraud prevention
Maintain sound relationship with existing and potential corporation partners,
consult and introduce services the company is providing.
In case of necessity substitute other asset finance officers to provide a nonstop Car re financing.
Prepare and submit reports and performance analysis to the Manager
Any other duty assigned by the supervisor.

What you will need:

Diploma/Degree in Business Administration, or related field.
At least 2 years of relevant experience.
Experience in antifraud investigations is ana dded advantage
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
Ability to adapt quickly and work independently.
Fluent in English and Swahili
Previous experience in Boda-boda financing is an added advantage
Excellent communication skills.
Good MS Office skills
Excellent Swahili and English language knowledge

With us you will:

Feel Good

Competitive Salary and Performance bonuses
a friendly and dynamic work environment
an excellent well-being program:
health insurance (after probation period)
pension scheme (after probation period)
active social life and events

Win

Fast results without the friction of bureaucracy
great victories due to the transparency of the company and its goals
bonuses and awards for the great work
participate in victory celebrations with your co-workers

Grow

together with an intelligent team
yourself and the company with the established feedback culture
your knowledge with training possibilities

Car Yard Team Leader – Kisumu

Job Vacancies at MOGO Kenya

JOB OBJECTIVE

RESPONSIBILITIES

Supervise yard and maintenance officer work
Ensure security of cars
Ensure clean of cars and yard
Process cash sales
Process customer loan applications, ensuring quick loan disbursements
Take clients through the various Mogo products and terms (Car-re Financing)
Collect and process all necessary documents
Conduct proper KYC and fraud prevention
Remain customer’s point of contact for loan questions.
Supervise yard inventor
To know and work according Car yard policy.

MAIN TASKS

Selling repossessed cars within given timelines.
Be responsible of all the Car Yards
Be responsible for all inventor in yard
Approve Vehicle release
Facilitate processing of sales documents
Organize inspections, photos of cars
Ensure cars are prepared for sales e.g. organizing for small repairs, cleaning etc.
Ensure excellent customer experience through services provided and follow up on
all enquiries for repeat business and referrals
Prepare monthly report on car sales
Achievement of set car sales targets
Operating as the lead point of contact for all matters relating to car asset re financing.
Providing pro-active, accurate, detailed, and comprehensive product presentation
to clients.
Generating new sales using potential and existing customer networks.
Process customer loan applications, ensuring quick loan disbursements.
Collect and process all necessary documents
Conduct proper KYC and fraud prevention
Maintain sound relationship with existing and potential corporation partners,
consult and introduce services the company is providing.
In case of necessity substitute other asset finance officers to provide a nonstop Car re financing.
Prepare and submit reports and performance analysis to the Manager
Any other duty assigned by the supervisor.

What you will need:

Diploma/Degree in Business Administration, or related field.
At least 2 years of relevant experience.
Experience in antifraud investigations is ana dded advantage
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
Ability to adapt quickly and work independently.
Fluent in English and Swahili
Previous experience in Boda-boda financing is an added advantage
Excellent communication skills.
Good MS Office skills
Excellent Swahili and English language knowledge

With us you will:

Feel Good

Competitive Salary and Performance bonuses
a friendly and dynamic work environment
an excellent well-being program:
health insurance (after probation period)
pension scheme (after probation period)
active social life and events

Win

Fast results without the friction of bureaucracy
great victories due to the transparency of the company and its goals
bonuses and awards for the great work
participate in victory celebrations with your co-workers

Grow

together with an intelligent team
yourself and the company with the established feedback culture
your knowledge with training possibilities

Customer Care Agent -Internal Hires only

Job Vacancies at MOGO Kenya

What you will do:

Answer incoming calls and respond to customer’s emails
Enter customer information into MOGO IT system
Organize outbound calls and customer’s emails. Generating new sales using potential and existing customer networks.
Management and resolve customer complaints.
Process customers documents, forms, and applications
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Any other duty assigned

What you will need:

Diploma/Degree in Business Administration, or related field.
Strong desire to learn along with professional drive.
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
Excellent computer skills.
Ability to adapt quickly and work independently.
Fluent in English and Swahili.

Debt Collection Agent

Job Vacancies at MOGO Kenya

What you will do:

Send reminders on debt payment deadlines to customers using phone, email, and letters.
Process and maintain debt collection correspondences and other documents.
Follow the execution of contractual liabilities of customers, provide observation of customer payment deadlines and ensuring the debt is collected on time.
Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and status.
Give suggestions on debt collection process improvements.
Achieve the set targets
Any other duty assigned

What you will need:

Diploma/Degree in Business Administration, Marketing, or related field.
At least 2 years of relevant experience as Debt Collector/ Customer Support
Specialist, or DC Specialist, preferably in a Financial Institution
Excellent communication and interpersonal skills.
Strong analytical & problem-solving skills.
Ability to adapt quickly and work independently.
Fluent in English and Swahili

With us you will:

Feel Good

a competitive salary
a friendly and dynamic work environment
an excellent well-being program:
health insurance (after probation period)
pension scheme (after probation period)
active social life and events

Win

Fast results without the friction of bureaucracy
great victories due to the transparency of the company and its goals
bonuses and awards for the great work
participate in victory celebrations with your co-workers.

Grow

together with an intelligent team
yourself and the company with the established feedback culture
your knowledge with training possibilities

Field Collection Officers

Job Vacancies at MOGO Kenya

What you will do:

Visiting clients with overdue cases, persuading them to make payments and ensure payment compliance.
Training boda boda field recovery new hirers in the region assigned.
Repossession of boda bodas from clients who have failed to comply with the contractual payment schedule and where telephone follow up and demand letters deemed in effective.
Handle debt recovery and boda boda repossession in a professional manner.
Work closely with police officers and different government agencies on matters regarding Mogo financed cars to ensure safe custody of our asset.
Be well informed and up to date on new measures and laws regarding boda bodas and their impact on our daily operations.
Preparation of detailed investigation reports on missing boda bodas and give recommendations to internal credit analysts on risk analysis and approvals.
Compile reports about incidents and give recommendations.
Any other duties assigned.