Client Success Analyst at Savannah Informatics

Client Success Analyst at Savannah Informatics

Client Success Analyst at Savannah Informatics

As a Client Success Analyst at Savannah Informatics, you will focus on driving client success by ensuring that clients achieve their desired outcomes while also identifying and pursuing sales opportunities through upselling & cross-selling our products and software. Your ability to understand client needs, build strong relationships, and close deals will be critical in achieving our goals.

Responsibilities

Client Success & Account Management

  • Build, nurture, and maintain strong long-term relationships with key decision-makers and stakeholders within client accounts by understanding their business needs, challenges, and goals to ensure they derive maximum value from our offerings
  • Serve as the primary point of contact for clients, ensuring their satisfaction and addressing any issues promptly.
  • Collaborate to develop & execute client success strategies to enhance client satisfaction by regularly assessing trends, opportunities, and potential risks providing clients with actionable insights to improve their experience and outcomes.
  • Conduct regular meetings & reviews to monitor progress and identify opportunities for improvement.
  • Provide training and support to clients, helping them to maximize their utilization of our products and services.
  • Lead the onboarding process for new clients, ensuring they are well-equipped to use our products/services effectively.
  • Stay informed about industry trends and customer needs to provide relevant insights to clients.

Sales Performance & Execution:

  • Maintain and manage the full-cycle sales process, including prospecting, selling, and closing deals across the organization’s products and services.
  • Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
  • Collaborate with internal teams, including sales support, marketing, and product development, to create customized solutions for clients.
  • Use outbound selling strategies to find new business and close deals at or above target metrics.
  • Track and report on sales performance against targets and KPIs on a monthly, quarterly, and annual basis.
  • Utilize CRM software and other tools to manage client information, track sales activities, and streamline processes.
  • Analyze sales data to identify trends, drive innovation in sales approaches, and provide insights for improvement.

Coaching, Training, and Development:

  • Provide ongoing training and support to new sales representatives to enhance their product expertise and sales skills.
  • Participate in training sessions and industry conferences to improve product knowledge and sales techniques.

Compliance and Ethics:

  • Adhere to company policies, industry regulations, and ethical standards in all interactions.
  • Ensure compliance with regulations related to promotional activities, including documentation and reporting.
  • Maintain confidentiality of sensitive information and customer data demonstrating integrity and professionalism in all interactions.

Qualifications

  • A bachelor’s degree in Business, Marketing, or a related field is preferred. Relevant certifications or additional education are beneficial.
  • A minimum of 1-2 years of experience in client success, account management, or sales roles, preferably in a related industry.
  • Proven track record in managing client relationships, driving revenue growth, and achieving sales targets.

Skills

  • Demonstrated success in driving revenue growth, closing deals, and achieving sales objectives.
  • Proficiency in using CRM software for tracking sales activities, managing customer relationships, and generating reports.
  • Excellent communication and presentation skills, with the ability to influence stakeholders and deliver compelling presentations.
  • Strong analytical skills with the ability to make data-driven decisions to improve sales performance.
  • A customer-centric mindset with a focus on understanding customer needs and delivering exceptional client experiences.

Additional requirements

  • Flexible to work occasional evenings and weekends for meetings, events, or customer engagements.
  • Willingness to comply with all company policies, including those related to travel expenses, promotional activities, and compliance with industry regulations.

Benefits

  • Great mission and company culture
  • Impact work across the Healthcare sector
  • Growth Opportunities
  • Market Competitive Salary
  • Health and Medical

Apply Here > Client Success Analyst


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