Client Success Analyst at Savannah Informatics
As a Client Success Analyst at Savannah Informatics, you will focus on driving client success by ensuring that clients achieve their desired outcomes while also identifying and pursuing sales opportunities through upselling & cross-selling our products and software. Your ability to understand client needs, build strong relationships, and close deals will be critical in achieving our goals.
Responsibilities
Client Success & Account Management
- Build, nurture, and maintain strong long-term relationships with key decision-makers and stakeholders within client accounts by understanding their business needs, challenges, and goals to ensure they derive maximum value from our offerings
- Serve as the primary point of contact for clients, ensuring their satisfaction and addressing any issues promptly.
- Collaborate to develop & execute client success strategies to enhance client satisfaction by regularly assessing trends, opportunities, and potential risks providing clients with actionable insights to improve their experience and outcomes.
- Conduct regular meetings & reviews to monitor progress and identify opportunities for improvement.
- Provide training and support to clients, helping them to maximize their utilization of our products and services.
- Lead the onboarding process for new clients, ensuring they are well-equipped to use our products/services effectively.
- Stay informed about industry trends and customer needs to provide relevant insights to clients.
Sales Performance & Execution:
- Maintain and manage the full-cycle sales process, including prospecting, selling, and closing deals across the organization’s products and services.
- Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
- Collaborate with internal teams, including sales support, marketing, and product development, to create customized solutions for clients.
- Use outbound selling strategies to find new business and close deals at or above target metrics.
- Track and report on sales performance against targets and KPIs on a monthly, quarterly, and annual basis.
- Utilize CRM software and other tools to manage client information, track sales activities, and streamline processes.
- Analyze sales data to identify trends, drive innovation in sales approaches, and provide insights for improvement.
Coaching, Training, and Development:
- Provide ongoing training and support to new sales representatives to enhance their product expertise and sales skills.
- Participate in training sessions and industry conferences to improve product knowledge and sales techniques.
Compliance and Ethics:
- Adhere to company policies, industry regulations, and ethical standards in all interactions.
- Ensure compliance with regulations related to promotional activities, including documentation and reporting.
- Maintain confidentiality of sensitive information and customer data demonstrating integrity and professionalism in all interactions.
Qualifications
- A bachelor’s degree in Business, Marketing, or a related field is preferred. Relevant certifications or additional education are beneficial.
- A minimum of 1-2 years of experience in client success, account management, or sales roles, preferably in a related industry.
- Proven track record in managing client relationships, driving revenue growth, and achieving sales targets.
Skills
- Demonstrated success in driving revenue growth, closing deals, and achieving sales objectives.
- Proficiency in using CRM software for tracking sales activities, managing customer relationships, and generating reports.
- Excellent communication and presentation skills, with the ability to influence stakeholders and deliver compelling presentations.
- Strong analytical skills with the ability to make data-driven decisions to improve sales performance.
- A customer-centric mindset with a focus on understanding customer needs and delivering exceptional client experiences.
Additional requirements
- Flexible to work occasional evenings and weekends for meetings, events, or customer engagements.
- Willingness to comply with all company policies, including those related to travel expenses, promotional activities, and compliance with industry regulations.
Benefits
- Great mission and company culture
- Impact work across the Healthcare sector
- Growth Opportunities
- Market Competitive Salary
- Health and Medical
Apply Here > Client Success Analyst
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