The ideal candidate for the Branch Supervisor at MYDAWA Adams Arcade Branch will play a critical role in ensuring smooth day-to-day operations, delivering exceptional customer service, and driving the branch’s overall performance. As the Superintendent of the branch, the supervisor is fully accountable for key business metrics, including sales, service levels, operational efficiency, and compliance.

The ideal candidate is an agile, results-driven leader with an obsessive focus on service excellence and a strong commitment to achieving and surpassing KPIs. They will lead a motivated team, ensure adherence to MYDAWA’s standards and processes, and create a welcoming environment for customers.

Key responsibilities include:

Acting as the Superintending Pharmacist for the branch, ensuring compliance with all regulatory and professional requirements.

• Monitoring and driving performance across sales, service, and operations KPIs.
• Leading and mentoring the branch team to consistently deliver high standards of service and care.
• Overseeing inventory management, ensuring availability of products, and managing shrinkage.
• Maintaining a customer-obsessed culture that always prioritizes exceptional service.

Key Attributes:

• Customer-Obsessed Mindset – Driven by a passion for exceptional service, with an unrelenting focus on delivering a great customer experience every day.
• Strong Leadership & Team Collaboration – A natural leader who motivates and guides others while fostering a positive, supportive, and team-oriented work environment.
• Agile and Adaptable – Thrives in a dynamic environment, quickly adjusting to shifting priorities while maintaining a calm, solutions-focused approach.
• Excellent Problem-Solving Skills – Approaches challenges with a sharp, analytical mindset and a can-do attitude, always seeking effective solutions.
• Exceptional Communication Skills – Clear, thoughtful communicator who listens actively and communicates effectively across all levels of the organization.
• Highly Organized with Strong Time Management – Balances multiple priorities with attention to detail, ensuring tasks are completed efficiently and accurately.
• Committed to Continuous Learning – Open to feedback, willing to learn, and eager to grow, with a strong desire to improve processes and deliver results.
• High Standards for Quality & Documentation – Pays meticulous attention to detail, ensuring accurate, well-documented processes that support smooth operations.

Minimum Qualifications

• Diploma in Pharmaceutical Technology from a recognized institution.
• Valid professional license from the Pharmacy and Poisons Board.
• At least 3 years of hands-on experience working as a Pharmaceutical Technologist in a retail pharmacy setting.
• Proficient computer skills, with the ability to adapt quickly to digital tools and systems.

Desired Qualifications

• Previous leadership or supervisory experience in a retail pharmacy or customer-facing environment.
• A proven track record of driving performance metrics (KPI achievement, sales, customer satisfaction).
• Customer service training or certification is an added advantage.
• Strong working knowledge of inventory management systems and point-of-sale software.
• Demonstrated ability to mentor and coach teams to achieve goals.
• Passion for continuous learning and a growth mindset in healthcare and retail operations.