Team Leads at G&M Salon Apparel

SEO Assistant at G&M Salon

Team Leads at G&M Salon Apparel

Team Leads at G&M Salon Apparel to manage and inspire our Virtual Assistants. If you’re ready to take your career to the next level, we want to hear from you!

Ideal Candidate:

  • At least 3 years as a Team Leads and 3 years in Customer Service
  • Excellent English communication (both written and spoken)
  • Experience with Shopify, BigCommerce, and/or Amazon is a plus
  • Familiarity with G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous
  • Strong skills in managing performance, attendance, and KPIs
  • Proficient in bi-weekly team coaching and 1-on-1 sessions
  • Able to assess agent health, safety, and welfare effectively
  • Skilled in creating and analyzing performance reports
  • Experienced in conducting performance reviews and recommending agent development

Responsibilities:

  • Oversee agent performance, including reporting and attendance, ensuring KPIs are met
  • Provide bi-weekly and one-on-one coaching, addressing agents’ health, safety, and support needs
  • Conduct semi-annual performance reviews, recommending growth, promotions, and appraisals

Work Hours:

  • US PST, Monday to Friday (Full-Time, Long-Term)

Compensation/Perks:

  • $6/hr + Performance & Recognition Bonuses
  • Health and dental insurance
  • Paid time-offs
  • Performance and recognition incentives
  • End-of-year bonus

How to Apply:

Submit your application here: https://forms.gle/vTaYeZ4tFsJafEzQ7

Use Application Code:JAZZHR

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