Laundry Manager at Marriott Hotel

Laundry Manager at Marriott Hotel will responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensures consistent workflow to minimize peaks and valleys in production.
Brings issues to the attention of the department manager and Human Resources as necessary.
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.
Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Orders cleaning supplies and uniforms within budget.
Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.
Works effectively with the Engineering department on Laundry equipment maintenance needs.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Operates all department equipment as necessary and reports malfunctions.
Develops, maintains and uses effective back-up plans for breakdowns.
Evaluates and implements new techniques, supplies and equipment.

Leading Discipline Teams

Ensuring and maintaining the productivity level of employees.
Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encouraging and building mutual trust, respect, and cooperation among team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Providing and Ensuring Exceptional Customer Service

Providing services that are above and beyond for customer satisfaction and retention.
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.

Managing and Conducting Human Resources Activities

Ensuring employee success and event success recognitions are taking place in all shifts.
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.
Supervises staffing levels to ensure that operational needs and financial objectives are met.
Effectively schedules employees to business demands and tracks employee time and attendance.
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Manages employee progressive discipline procedures.
Manages the employee performance appraisal process.
Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
Communication – Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
Problem Solving and Decision Making – Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability – Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management – Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.
Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
Cleaning Materials, Equipment, and Techniques – Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
Housekeeping Tracking and Inventory – Knowledge of inventory and purchasing policies, procedures, and best practices. This includes the ability to track and maintain inventory, order and track receivables and payments, set up and maintain inventory systems or logs, and basic cart care.
EIWO (Everything In Working Order) – The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
General Laundry – Knowledge of proper processing of various types of textiles, fabrics and colors, including techniques stain removal, dry cleaning, washing and drying of terry, F&B linens, and bed sheets. Linen quality control, to include discards, ragging, etc.
Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
Public Safety – Knowledge of processes and procedures to ensure public health and safety in regards to Norovirus and Bloodborne pathogens and pest elimination (i.e. bed bugs, ants, etc.).
Basic Competencies – Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning – Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension – Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
Reading Comprehension – Demonstrates understanding of written sentences and paragraphs in work-related documents.
Writing – Communicates effectively in writing as appropriate for the needs of the audience.