Maternity Midwife

Vacancies at Premier Hospital

REPORTS TO: MATERNITY NURSE-IN-CHARGE.

a) JOB PURPOSE

Ensure high-quality clinical care to all patients through the provision of effective nursing services as a Registered Nursing Officer.

b) MAIN DUTIES AND RESPONSIBILITIES

• Maintain the highest possible standard of client care by adhering to the hospital standard treatment protocols and guidelines.
• Identify obstetric complications and institute appropriate and timely interventions.
• Effective monitoring and evaluation of patients admitted in the maternity ward.
• Administer medication and perform medical procedures within prevailing Hospital guidelines and protocols.
• Ensure outstanding client experience.
• Counsel and prepare mothers for labor, childbirth and postpartum.
• Monitor and manage pregnant mothers during labor and childbirth and ensure timely intervention in case of emergency.
• Conducting safe deliveries
• Provide care for mothers and new-born after birth.
• Ensure proper documentation in partograph.
• Educate and support mothers in breastfeeding and care for the new-born.
• Follow through investigations and procedures ordered by doctors during ward rounds.
• Provide comprehensive client counselling e.g., reproductive health, HIV, vaccination, pap smear &
• Ensure maintenance and availability of medical equipment in the doctors’ and nursing room.
• Professionally and timely prepare and present regular nursing reports.

c) MINIMUM REQUIREMENTS/ QUALIFICATIONS

• A registered midwife – Kenya Registered Midwife (KRM) or Kenya Registered Nurse Midwife (KRM/N) or a Registered Nurse with Bachelors (BScN)
• A bachelor’s degree from a recognized institution will be an added advantage.
• Must be registered by the Nursing Council of Kenya with a Valid Practicing License
• Experience – 2 years of experience in a busy maternity or its equivalent
• Must have Valid BLS/EMONC/ALSO/ETAT+ and ACLS certificates

d) KEY JOB REQUIREMENTS

• Excellent clinical acumen.
• Excellent customer service skills.
• Effective communication skills – listening, oral and written.
• Good interpersonal skills and a team player.
• Problem solving, conflict resolution and crisis management skills.

Revenue Officer

Vacancies at Premier Hospital

REPORTS TO: CHIEF REVENUE OFFICER

a) Job Purpose

The revenue officer role is to participate in all aspects of patient identification, registration, processing and accounts receivable functions of the hospital. The job will entail billing, charge entry, payment posting, reconciliation and provide the ‘Premier experience’.

b) Main Duties and Responsibilities

• Identify eligibility, register, bill and document patients for all services issued including on the provided online platforms e.g. SLADE, SMART, LCT, SHA, MTIBA.
• Safeguard and manage the cash and cash equivalents for accuracy of transactions and billing.
• Document refunds for overpaid accounts and follow up for such funds to be paid back to the correct payer in a timely manner.
• Ensure daily real-time updates of all inpatient services to ensure that all bills are accurate and that all charges have been accurately posted to the Hospital Management Information System (HMIS) at any given point in time to ensure reliable interim and final bills.
• Ensure all requisite IP documentation is available before, on, or during admission, and that all necessary admission procedures have been duly followed according to specific requirements of different insurance companies and for cash-paying clients, including consents and payment commitments.
• Ensuring the discharge procedure authorization and billing closing are followed and appropriate approval is obtained within agreed TAT.
• Serve and protect the hospital’s image by adhering to professional standards, hospital policies and excellent customer experience for the clients·
• Ensuring that all the insurance company requirements are met before claims are submitted

c) Minimum Requirements/Qualifications

• Bachelor of Business Administration, Commerce or any related.
• Certified Public Accountant is an added advantage.
• At least 2 years’ working experience preferably in a healthcare set-up.
• Computer literate.

d) Personal Characteristics and Competencies.

• A person with a strong sense of ethics and integrity.
• Ability to work in a team and with minimum supervision
• Sense of accountability.
• A person with high organizational skills.
• Trustworthiness and reliability.
• A very creative and innovative person.
• A person who is constantly learning.

Customer Experience Officer (Locum)

Vacancies at Premier Hospital

REPORTS TO: PATIENT RELATIONS AND CARE MANAGER

a) Job Purpose

The Customer Experience Officer is responsible for ensuring the efficient operation of Premier Hospital’s customer service functions, delivering exceptional service to patients and visitors, and enhancing overall patient satisfaction. The role involves managing patient flow, handling inquiries, and maintaining high standards of service in line with the hospital’s commitment to excellence in healthcare delivery.

b) Main Duties and Responsibilities

• Deliver Exceptional Customer Service.
• Manage the Customer Experience Desk
• Call Center Operations
• Outpatient Department Coordination
• Queue Management System Compliance.
• Doctor and Room Management
• Appointment Scheduling and Management
• Enquiry and Feedback Management
• Training and Standards Enforcement
• Patient Orientation and Guidance

c) Minimum Requirements/Qualifications

• Diploma in Front Office Operations, Hospitality Management, or a related field.
• Formal training in customer service or customer care.
• 2-3 years of experience in a customer-facing role in a busy service environment.
• Experience working in a hospital or healthcare setting is an added advantage.

d) Personal Characteristics and Competencies

• Strong interpersonal and communication skills (both oral and written).
• High levels of empathy, patience, and problem-solving abilities.
• Proficient in handling customer complaints, conflict resolution, and crisis management.
• Excellent time management and organizational skills.
• Ability to think critically and make informed decisions that enhance patient care and service delivery.
• Familiarity with customer experience management trends and tools.

How to Apply for Vacancies at Premier Hospital

If your background, experience, and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject (Customer Experience Officer – Locum), testimonials, and full contact details of 3 referees, to careers@premierhospital.org

Visit Here > Premier Hospital Careers

The application should be received no later than 5.00 pm on 21^st April 2025.

We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis.

Due to the high number of applications, only shortlisted candidates will be contacted.