Jobs at Qona Sacco

Qona Sacco is a dynamic and member-focused financial cooperative committed to delivering innovative financial solutions that empower our members to achieve their financial goals. We are seeking a highly motivated, results-oriented, and passionate individuals to join our team for the following Jobs at Qona Sacco

Jobs at Qona Sacco

ICT Support Assistant
Credit Assistant – Collections
Marketing Officer

Key Responsibilities

Member Acquisition and Relationship Management

Recruit new members and grow the Sacco’s membership base.
Maintain and strengthen relationships with existing members to enhance retention and loyalty.
Conduct regular member visits to assess satisfaction and identify cross-selling and up-selling opportunities.
Respond promptly and professionally to member inquiries and concerns.
Support seamless onboarding of new members and maintain accurate customer records.

Marketing and Business Development

Support the development and execution of the annual marketing plan.
Promote the full range of Sacco products and services to drive business growth.
Generate and nurture new business leads to achieve departmental revenue targets.
Drive loan uptake and refinancing opportunities in line with the Sacco’s strategic plan and loan policy.
Organize and participate in member education forums, exhibitions, activations, and other marketing events.
Develop engaging marketing content, including images and videos, while ensuring member consent requirements are met.
Support brand visibility initiatives through advertising, public relations, and promotional campaigns.

Sales Monitoring and Reporting

Monitor market trends and competitor activities to identify opportunities and inform strategy.
Prepare accurate daily, weekly, and monthly reports on sales activities, targets, achievements, and member recruitment.
Conduct return-on-investment (ROI) analysis for marketing campaigns and recommend improvements.
Maintain up-to-date records of all sales and marketing activities.

Project Coordination

Participate in planning and coordinating marketing projects and initiatives.
Liaise with internal teams, vendors, legal counsel, and finance to ensure project compliance and successful execution.
Maintain proper documentation for all marketing-led projects and activities.

Qualifications and Experience

Academic Qualifications

Bachelor’s degree in Marketing, Sales, Business Administration, or a related field.
Professional certification such as the Chartered Institute of Marketing (CIM) qualification will be an added advantage.

Experience

Minimum of four (4) years’ experience in sales, marketing, or customer relationship management, preferably within a financial institution or Sacco environment.

Key Competencies

Knowledge and Skills

Strong understanding of modern marketing and sales techniques.
Knowledge of Sacco operations and the regulatory environment.
Proficiency in customer relationship management (CRM) systems.
Strong analytical, planning, presentation, and negotiation skills.
Excellent interpersonal and communication skills.
Proficiency in Microsoft Office applications and sales/CRM software.
Ability to conduct market research and analyze data effectively.

Personal Attributes

Results-oriented and target-driven.
Self-motivated with the ability to work under minimal supervision.
High level of integrity and professionalism.
Creative thinker with a growth mindset.
Strong team player with excellent collaboration skills.

Physical Requirements

Ability to communicate fluently in English and Kiswahili.
Good physical fitness and willingness to undertake field activities and client visits.

Key Performance Indicators

Success in this role will be measured through:

Number of new members recruited and retained.
Achievement of sales targets, including loans, accounts, and deposits.
Member satisfaction and engagement levels.
Successful execution of marketing campaigns and events.
Accuracy and timeliness of reports and documentation

Key Responsibilities

Loan Recovery and Collections

Ensure prompt collection of all monies due to the Sacco, including monthly deposits, shares, children’s account contributions, loan repayments, and interest recoveries.
Institute recovery measures for delinquent loans and facilitate the realization of available guarantees and securities.
Coordinate with debt collectors and monitor the performance of accounts under recovery.
Negotiate payment arrangements and repayment plans with members who have delinquent loans.
Prepare and issue notices to guarantors of delinquent loans.
Conduct regular follow-up on non-performing and at-risk accounts to prevent loan deterioration.
Undertake field visits to members in default as part of recovery efforts.
Liaise with the Cooperative Tribunal on matters relating to delinquent loans.

Credit Reporting and Administration

Prepare and submit credit reports, including monthly loan reports, loans and shares listings, and defaulters’ reports.
Ensure timely collection and reconciliation of remittances from corporate organizations.
Prepare and issue Credit Reference Bureau (CRB) notification letters to members.
Conduct regular CRB pre-listing and listing of delinquent accounts in compliance with applicable regulations.

Standing Order Administration

Receive, verify, and process internal standing orders.
Follow up on bounced standing orders and initiate corrective action.
Review and update standing order records in the system as necessary.

Customer Service

Provide financial advisory services and educate members on savings, responsible borrowing, and prompt loan repayment.
Ensure efficient flow of information to and from members and other stakeholders.
Respond to routine inquiries received via phone calls, emails, and other communication channels within agreed turnaround times.
Escalate and direct member queries to relevant officers and ensure timely feedback.
Promote and uphold the Sacco’s core values of Authenticity, Disruption, Presence and Progression.

Qualifications and Experience

Bachelor’s degree in Commerce, Business Administration, Finance, or a related field.
Relevant professional qualifications will be an added advantage.
Minimum of two (2) years’ experience in the financial sector, preferably within a Sacco environment.
At least one (1) year of experience in debt collection and loan recoveries.

Key Competencies

Excellent negotiation, interpersonal, and communication skills.
Strong analytical, planning, and monitoring abilities.
Ability to work effectively under pressure and meet strict targets and deadlines.
Proficiency in computer applications and credit management systems.
Self-driven, proactive, and results-oriented.
High levels of integrity, professionalism, and customer focus.

Career Opportunity: ICT Support Assistant

Jobs at Qona Sacco

Qona Sacco is seeking to recruit a highly motivated and competent ICT Support Administrator to join our team. The successful candidate will be responsible for providing technical support to users, responding to daily ICT inquiries, and ensuring the smooth operation of the Sacco’s ICT infrastructure.

Key Responsibilities

ICT Operations and User Support

Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners.
Monitor and maintain computer systems, networks, and related infrastructure.
Respond promptly and effectively to service requests and technical issues.
Provide technical support to staff both remotely and in person.
Create and manage user accounts and access rights.
Troubleshoot, repair, and replace ICT equipment as required.
Test and evaluate new technologies and solutions to improve operational efficiency.

ICT Service Enhancement

Support the training of staff on ICT systems and applications.
Uphold and continuously enhance information security practices and controls.
Develop and implement ICT communication and awareness initiatives as required.

Customer Service

Ensure efficient flow of information to and from members and other stakeholders.
Respond to routine member inquiries through phone calls and emails.
Direct member and stakeholder queries to relevant officers and ensure timely feedback.
Promote and uphold the Sacco’s core values of Authenticity, Disruption, Presence, and Progression.

Qualifications and Experience

Bachelor’s degree in Information Technology, Computer Science, Information and Communication Technology, or a related field.
Minimum of two (2) years’ relevant work experience in ICT support or systems administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Knowledge of information security best practices will be an added advantage.

How to Apply for Jobs at Qona Sacco

Candidates who meet the minimum requirements should complete the application form at https://forms.office.com/r/bfLPdHsYfG and send your application with a detailed curriculum vitae including three referees to careers@qonasacco.com by 29^th Jun 2026.

Due to the numerous numbers of applications received, only short-listed candidates will be contacted.