Jobs at PrideInn Flamingo Beach Resort
PrideInn Flamingo Beach Resort is looking for passionate and experienced professionals to join our team! If you have a knack for exceptional guest service and hospitality, this is your chance to be part of Kenya’s leading hotel brand.
Open Positions:
- Guest Relations
- Receptionist/Cashier
Guest Relations
PrideInn Flamingo Beach Resort is urgently seeking an experienced Guest Relations to join our team.
KEY RESPONSIBILITIES:
- Identify VIPs and conduct special Check-in and check-out for these guests.
- Respond appropriately to guest requests and complaints.
- Prepares and coordinates the distribution of guest amenities, welcome letters, and fruit setups for
Vips, long-staying guests, and the guests for the special programme. - Have the courtesy call programme adhering to the standard within the required frequency.
- Able to work a flexible rota.
- Maintaining an active presence in the hotel lobby to greet and assist incoming guests.
- Collect online reviews and guest feedback data.
REQUIREMENTS:
- Degree/Diploma in Front Office / Customer Service from a recognized Hospitality Institution.
- Customer Service Skills: Strong communication and interpersonal skills to effectively interact with guests.
- Experience: Prior experience in customer service, front desk operations, or a similar role in the hospitality industry.
- Problem-Solving Abilities: Ability to handle guest complaints and resolve issues efficiently.
- Multilingual Abilities: Proficiency in multiple languages can be an asset, especially in international settings.
- Friendly and Approachable: A warm and welcoming demeanor to make guests feel comfortable.
- Professional Appearance: Maintaining a neat and professional appearance at all times.
- Organized and Efficient: Strong organizational skills to manage multiple tasks and responsibilities.
How to Apply:
Send your CV and a cover letter to hrm@flamingobeach.co.ke by Friday, 07th March 2025. Please use the subject line “Guest Relations Application – Pridelnn Flamingo”.
Receptionist/Cashier
PrideInn Flamingo Beach Resort is urgently seeking an experienced Receptionist/Cashier to join our team.
KEY RESPONSIBILITIES:
- First point of contact for all guests
- Required to provide excellent customer service making a warm and professional first impression.
- Resolve guest inquiries and collaborate with other departments to ensure satisfaction.
- Process payments accurately
- Handle cash and maintain accurate records
REQUIREMENTS:
- Degree/Diploma/in Front Office Operations from a recognized Hospitality Institution.
- Proven Experience as a receptionist / Cashier preferably in the Hospitality industry.
- Young dynamic persons with outstanding communication abilities, friendly with an outgoing personality.
- Excellent Organizational and time management skills.
- At least 3-5 years experience in this position in a 4*/5* Hotel.
- Knowledge of Opera.
- Foreign language.
- Multitasking skills and ability to work in a fast-paced environment.
How to Apply:
Send your CV and a cover letter to hrm@flamingobeach.co.ke by Friday, 07th March 2025. Please use the subject line “Receptionist/Cashier Application – Pridelnn Flamingo”.
These roles offer a great opportunity to grow in the hospitality industry while working in a dynamic and customer-focused environment.
How to Apply:
Send your CV and cover letter via email to hrm@flamingobeach.co.ke
Apply by Friday, 7th March 2025.
Join us and be part of the PrideInn Experience!
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