Jobs at Fairmont Hotels & Resorts

Front Office Supervisor
Housekeeping Supervisor
Cluster Executive Chef
Purchasing Manager
Bartender
Waiter

Front Office Supervisor

Jobs at Fairmont Hotels & Resorts

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What Is In It For You

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like ESG

What You Will Be Doing
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

To be responsible for the day-to-day operations of Front Office with a primary focus on providing outstanding service to our internal and external guests as laid out in our front office standards.
To lead and coach the front desk team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all our standards and policies.
Ensure that the reception, Lobby area and the Business centre are always clean, mis en place in place
To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner
Seeks feedback on guest satisfaction and responds to guest enquiries or complaints within 24 hours completing this with a follow up to the AFOM or FOM in accordance to our values, mission and vision. Follow ups on all GIA’s raised to ensure all the raised issues have been addressed.
Ensure co-ordination for all groups arriving are done in advance i.e. check in, baggage handling, luggage collection upon check in/out e.t.c are handled with utmost attention to minimize crowding in the lobby both on arrival and departure.
Attend Resume meetings organized by the Catering teams for expected and arriving guests.
Ensure that the Three day Window is done for all arrivals to check that all the billing instructions and future reservations are all in order
Assist the FPC Co-ordinator with the FPC Arrivals, checking of the VIP rooms prior to arrival as well as ensure that the Loyalty Program enrollments are done.
Ensure that they are the Up sell champions for the Up sell program for the front office to assist maximize our room revenues.
Assist Assistant FOM to conduct daily trainings for the front desk agents.
To keep uniform neat and clean and be well groomed in accordance to rules in the Colleague Handbook as well as ensure that every work area is perfection clean.
Handle other projects and tasks as assigned by the FOM.

Qualifications
Your experience and skills include:

Previous leadership experience required
Previous Property Management System experience required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Housekeeping Supervisor

Jobs at Fairmont Hotels & Resorts

Job Description

Lead and supervise the day-to-day operation of the department to ensure service standards are observed.
Handle guest concerns and respond quickly, logging and notifying the areas of focus.
Ensure Room Attendants are informed daily about priorities in their section
Work closely with the maintenance team to report necessary repairs and renewals.
Ensure a clean and safe working environment, and actively participate in health and safety initiatives.
Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team.

Qualifications

Bachelors Degree in Hotel Management or Diploma in Housekeeping
At least two (2) years of relevant experience in a similar capacity preferable in a reputable luxurious international hotel
Good working knowledge of Opera & Microsoft Suite i.e. MS Excel, Word, & PowerPoint.
Ability to take on a physically demanding job
A commitment to delivering high levels of guest service and cleanliness
Strong interpersonal and problem-solving abilities
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively and collaboratively as part of a team

Additional Information

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
Working with a hotel rich in history and known for exemplary services while growing your career
Work and learn in a magical luxury property

Cluster Executive Chef

Jobs at Fairmont Hotels & Resorts

Your leadership as Cluster Executive Chef will ensure the highest possible quality with regard to preparation, presentations and menu selection. The Cluster Executive Chef will effectively lead our culinary department, recruiting and developing a team of professionals who will continually strive to be the best at the Norfolk and Mara Safari Club.

What Is In It For You

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing
Reporting to the Cluster Director of Operations, responsibilities and essential job functions include but are not limited to the following:

Frequently tour through all Kitchens, Stores and other food production facilities at the Norfolk and Mara Safari Club ensuring the highest possible hygiene and maintenance standards.
Meet daily with Culinary Management to communicate daily operational challenges & successes.
Promote a fun, professional and disciplined work environment
Lead by example using Fairmont’s Mission, Vision and Values,
Support/Coach/Lead and Motivate kitchen colleagues & managers.
Chairs weekly Sous Chef meeting.
Ensure all kitchen colleagues & managers are aware of standards and expectations.
Ensure proper hygiene and Health Authority, promoting Health and Safety at all time.
Ensure that safe catering requirements are met.
Conduct daily walk through hotel kitchens and accompanying areas to ensure proper cleanliness.
Strive to improve all food preparations, presentations & menu selections.
Attend CES committee meetings with Sous Chefs and colleagues to address colleague CES issues and create action plans to improve results.
Approve all food menus including Banquet, IRD and outlets.
Actively walk through the hotel to ensure all outlets and Banquet rooms exceed Fairmont standards in terms of food quality and set-ups.
Interact closely with catering department to assist in meal co-ordination while meeting with clients.
Ensure all VIP & Royal visits are handled and prioritized properly.
Continually expand on our current food product to lead our colleagues to the next level.
Strives to increase all hotel Trust You results. Attend J.D.P. communication meetings for food quality, menu content and timeliness of service.
Keep current on new trends in the market place.
Ensure that the Culinary managers utilize progressive corrective actions to correct, supervise and coach colleagues that need improved performance.
Strive to achieve monthly labour and food cost budget
Minimize wastage/spoilage in all kitchen areas.
Strive to ensure that projects are completed by assigned deadlines.
Conduct spot checks of hotel suppliers and other companies that would like to supply the hotel.
Conduct meeting with food suppliers, review products, prices, quality, delivery etc.
Maintain staffing guidelines, as to yearly budgets/business, hires, disciplines, terminates if required
Attends hotel/division/leader meetings.
Strives to gain “A” rating in the country.
Maintain storeroom par level and realize the importance of food turnovers.
In conjunction with the Chief Steward, maintain the chine, glassware and silver inventories.
Hold performance reviews with the Executive Members of the culinary department.

Qualifications
Your experience and skills include:

Minimum 3 years experience as an Executive Chef in a 5-star luxury property
Great and proven leadership skills
Fine Dining and Banqueting experiences in a 5-star luxury property is a must
Have a strong working knowledge of International Cuisine.
Ability to create great guest experiences with a beautiful, vast and extensive space
Experience working in Europe or Asia is an asset.
Proven track record of cost control including food, equipment, labour and wastage to meet the food quality goals and the hotel’s financial goals.
Enthusiastic and with an outgoing personality who is very guest-driven
Demonstrate a real passion for menu planning leadership
Strong understanding of HACCP
Accreditation from a recognized Culinary School.

Purchasing Manager

Jobs at Fairmont Hotels & Resorts

Job Description

Reporting to the Cluster Director of Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:

Consistently offering professional, engaging and friendly service.
Must maintain good relationships with all departments to promote effective purchasing.
To take full responsibility in ordering goods on all approved Purchase Orders/Purchase requests.
To work closely with the Executive Chef and F&B Controller to establish a good purchase specification.
To report to the supplier immediately for any wrong delivery and return the goods at supplier’s expense.
To update the vendor’s list on current basis.
To advise the Management of market trend changes.
To conduct Market Survey at regular intervals to keep pace with the latest trends in the market.
To ensure that better prices are obtained.
To maintain good relations with suppliers in order to understand the market better.
To make regular Market Survey for new suppliers and new products.
To suggest means and ways of reducing costs without affecting the quality and standard of the hotel.
Ensure that all purchase order requests are properly completed and approved before a purchase order is prepared and the items are purchased.
Ensure that all items received by the hotel are properly documented in accordance with Fairmont Hotels & Resorts purchasing and receiving procedures.
Generate purchase orders (or equivalent) and obtain authorization from the Controller and General Manager prior to processing these orders.
Provide the Controller with a monthly summary of outstanding purchase orders for goods and services received, but not yet invoiced, prior to month-end, as detailed in the Policy & Procedure Manual.
Participate as required in the monthly or quarterly count of food and beverage inventories as well as with the quarterly count of operating equipment, according to company policy.
Ensure that there are sufficient expendable operating supplies on hand for each department by coordinating regular inventories with the storeroom personnel and /or department heads.
Assist the Accounts Payable Clerk in researching any discrepancies on invoices.
Take appropriate personnel related action (i.e., hire, commend, discipline, evaluate, etc.,) with Purchasing staff as required.
Conduct frequent quality control audits to ensure staff is properly trained and following established procedures.
Supervise, train and motivate Purchasing department employees and thoroughly understand all of their duties and responsibilities.

Qualifications

The ideal candidate will be a hands-on professional with a passion for service quality and excellence
At least 5 years’ experience in a similar role is an asset
A degree in Purchasing or Supplies management
Must be computer literate with effective communication skills and an excellent command of written and spoken English.

Bartender

Jobs at Fairmont Hotels & Resorts

Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.

What Is In It For You

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What You Will Be Doing

To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service.
To focus on guest satisfaction and engage and interact with guests.
To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations.
To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties.
To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check.
Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times.
Responsible for the upkeep of standards of service at all times including all items used during service.
To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.
To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary.
To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
Complete all sidework and cleaning duties as described in the Standard Operating Procedures.
Have full knowledge of entire menu, as well as daily specials, desserts, etc.
Provide attentive service, focusing on guests needs.
Receive payment for food and beverage provided and provide change and receipt to guests.
Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits.
Make coffee, espresso and tea.

Qualifications
Your experience and skills include:

Minimum 1 year experience in Food and Beverage preferably at a luxury property
An operational knowledge and proficiency in Point of Sale System an asset
Excellent written/verbal communication and interpersonal skills
Good wine knowledge helpful as well as liquors.
Strong guest service orientation
Able to balance a variety of conflicting priorities while providing guest service.

Waiter

Jobs at Fairmont Hotels & Resorts

Job Description

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What Is In It For You

Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities. The sky is your limit

What You Will Be Doing

Assist guests regarding menu items in an informative and helpful way.
Have full knowledge of beverage lists and promotions, menu items and preparation methods. Speaks passionately and informatively about the offerings.
Follow all safety and sanitation policies when handling food and beverage.
Sets up and tear down service stations.
Taking table orders for all food and beverage from the guests and serve in a professional and positive manner.
Provides service within Fairmont and Hotel Standards
Fosters a welcoming culture.
Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal.
Cash Handling
Tailors Service flow to the diner’s needs
Review daily reports, arrival, VIP, group following up on action items.
Aware of all business within hotel on a daily basis and able to guide guests accordingly.
Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet.
Attend to all guest requests, being constantly aware of anticipating guests needs.
Ensure smooth running of each table.
Help to ensure the smooth running of all guests requirements and needs on each table.
Clear away any used crockery, cutlery etc.
On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

Qualifications
Your experience and skills include:

Minimum 1 year experience in Food and Beverage preferably at a luxury property
An operational knowledge and proficiency in Point of Sale System an asset
Excellent written/verbal communication and interpersonal skills
Strong guest service orientation
Able to balance a variety of conflicting priorities while providing guest service
Strong interpersonal and problem solving abilities.
Ability to work well under pressure in a fast-paced environment.
Ability to work cohesively and collaboratively as part of a team.

Apply Here

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Jobs at Fairmont Hotels & Resorts