Job Vacancies at Rafiki Microfinance Bank

Purpose of the Job:
The position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with the bank’s strategy.

Reports to: 
Head of Branches

Job Description:

• Implement business development strategy to grow liabilities and assets at branch level
• Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews.
• Support marketing initiatives and give feedback on products performance in the branch markets
• Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general
• Ensure compliance with both internal and external regulatory requirements
• Review and report any Money Laundering risks associated with business processes and existing customer base.
• Develop the branch business strategy in line with the corporate strategy.
• Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability
• Oversee customer service delivery to maximize acquisition and retention.
• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures.
• Maintain security of staff and assets at the branch.
• Provide leadership, direction and pace to branch team.
• Build, develop and maintain a high-performance culture.
• Identify knowledge gaps and recommend training and mentoring initiatives.
• Act as liaison between branch and other departments / units.
• Ensure implementation and compliance with policies and procedures

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in a business-related field
• 7-8 years’ experience
• Interpersonal skills
• Organization and planning skill
• Business networking skills
• Attention to details
• Negotiation skills
• Presentation skills
• Analytical skills
• Integrity

Purpose of the Job:
The position will be responsible for undertaking fraud and forensic investigations in line with the banks security policy and best practices

Reports to:
Senior Manager, Safety, Security & Investigations

Job Description

• Monitor and report any lapses in the implementation of the Bank wide fraud policy.
• Carry out fraud and forensic investigations for the bank on all matters pertaining to security breaches and report appropriately.
• Provide administrative support in following up of court cases ensuring proper documentation of investigation files.
• Collaborate with relevant internal stakeholders to ensure appropriate security incident management.
• Develop training programs and train staff on fraud detection, prevention, mitigation and reporting
• Proactively collect intelligence for security/safety of bank assets and mitigation of fraud incidents.
• Ensure all fraud records, files, internal and external correspondence are well maintained.
• Represent the department in all matters of investigations.
• Conduct vetting of all new staff joining the bank
• Any other official duty that may be assigned from time to time

Knowledge: Skills and Experience required for this Role 

• Bachelor’s degree in forensics and Fraud investigation, security management or any other related course
• Certified Fraud Examiner (CFE) course is an added advantage
• 5-6 years Working experience, experience in a financial institution is a plus
• Licensed private security regulatory authority certification
• Good understanding of the relevant regulatory framework
• Excellent writing and communications skills.
• Organization skills
• Confidentiality
• Integrity
• Analytical skills.
• Proficiency in MS Office
• Product Knowledge
• People Management skills.
• Systems knowledge

Purpose of the Job:
The main responsibility of the jobholder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos.

Reports to:
Branch Manager

Job Description

• Recruitment of new Chama’s and individual customers.
• Deposit mobilization both from Chamas, Sacco’s, different entities and individuals.
• Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement
• Customer portfolio management
• Maintaining quality loan book
• Attending to Chama and Sacco meetings to cascade bank products and services
• Cross-selling of other bank products and services
• Liaison with the communities including barazas to bring Rafiki bank brand awareness
• Respond to queries related to Chama & Sacco business and timely resolving of customer issues
• Offering good customer service to all clients.
• Any other official duties that may be assigned from time to time

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in a business a related field or equivalent
• 3-4 years’ experience
• Good product knowledge
• Interpersonal skills
• Presentation skills
• Negotiation skills
• Integrity
• confidentiality

Purpose of the Job: 
The overall purpose of the job is handling daily customer transactions at the teller cubicles adhering to the bank requirements and to the satisfaction of the customer.

Duties & Responsibilities 

• Accurately handle cash and cheques payments in a way that maximizes customer satisfaction after careful verification of all requirements
• Receive cash and cheque deposits, verifying amounts, authenticity of currency and all other such requirements
• Post customer transactions to record transactions and issue dully stamped receipt for the same and ensure daily balancing
• Examine cheques for endorsement and to verify other information such as dates, bank names, identification of the person receiving payments and legality of the documents
• Bank accounts opening as and when required
• Responding to customer queries
• Preparation of cash repatriation
• Batching of entries and filing daily
• Ensuring at the close of the day the cash tallies with the system balance
• Arrange cash received in cash boxes and coin dispensers according to denominations
• Cross-selling bank products and onboarding customers
• Any other official duties that may be assigned from time to time

Key Competencies, Skills, Qualification and Experience 

• Diploma in banking or related field
• 1-2 years’ experience
• Integrity
• Ability to multitask
• Keen on details
• Proficiency in MS Office
• Good communication and problem-solving skills
• Interpersonal skills
• Pleasant demeanor

Purpose of the Job:
The position will be responsible for cost management, fixed assets management efficiently and effectively to achieve the bank’s strategic goals.

Reports to:
Chief Finance Officer

Job Description:

COST MANAGEMENT

• Formulating and implementing cost management initiatives in line with the bank’s strategy.
• Reviewing and presenting costs analysis reports to the CFO
• Perform periodic checks on the accuracy and completeness of the bank’s expenses
• Preparation of annual expense budgets.
• Budgetary control.

PAYMENTS

• Review for proper documentation and approval of payments as per the finance policy and approval matrix.
• Service provider relationship management.
• Ensuring that supplier reconciliations are done, and any outstanding issues resolved on time.
• Ensuring that payments are processed as per the set SLAs.
• Ensuring all statutory deductions and taxes are remitted on time.
• Reviewing and approving payments for subsidiary.

FIXED ASSETS MANAGEMENT

• Ensuring that all the new assets are verified and capitalized.
• Periodic fixed asset verification and tagging.
• Ensuring that the bank’s assets are insured against potential risks.
• Preparation of the fixed asset movement schedule monthly.

RECONCILIATIONS

• Reviewing monthly supplier reconciliations.
• Reviewing monthly GL reconciliations for fixed assets and accounts payable.
• Ensuring that the monthly stock take has been carried out and discussing the reports with the C.F.O.
• Supporting the audit process both internally and externally by providing all the required information within set timelines.

STAFF MANAGEMENT

• Managing direct reports and staff matters e.g. training.
• Prepare performance contract and BSC for staff
• Manage staff leave as per agreed leave plan

Knowledge: Skills and Experience required for this Role 

• University degree in any business-related field or equivalent
• CPA (K) or equivalent
• 5 – 6 years’ experience, 3 of which should be in a supervisory role
• Quantitative and qualitative analytical skills
• Excellent communication and presentation skills
• A working knowledge of bank’s operating systems controls and general banking.
• Leadership skills to motivate and empower the team to reach organizational goals.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards.
• Performance Management skills to optimize employee productivity.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal), and other stakeholders who impact performance.
• Planning & organizing skills to ensure proper management of objectives, tasks and responsibilities of the unit.