Job Vacancies at iNet Africa
iNet Africa is a Wireless ISP aiming to provide internet connectivity using high speed wireless technologies. By using wireless technology we are able to provide extremely fast, reliable and highly available connectivity and, unlink fibre connectivity, require minimal physical infrastructure changes allowing us to reduce the cost of installation to the customer as well as eliminating the need for disruptions needed to dig underground tunnels for cabling.
Jobs at iNet Africa
- Electrical Technician
- Customer Service Intern
- Network Technician Intern
- Fiber Optic Technician
Electrical Technician
About The Role
As an Electrical Technician at iNet Africa, you will be instrumental in ensuring the installation, maintenance, and troubleshooting of our diverse service offerings are performed to the highest standards. Your technical expertise will contribute to safety, efficiency, and exceptional customer satisfaction across our projects.
Key Responsibilities
- Collaborate with the engineering team to design and improve solar power systems, power backup solutions, and security surveillance systems in compliance with industry standards and local regulations.
- Plan, install, maintain, and repair solar power systems and power backup solutions for residential and commercial clients.
- Install, configure, and maintain CCTV systems, ensuring seamless integration with other security and monitoring infrastructure.
- Conduct detailed site surveys to develop effective installation strategies for solar systems, power backups, and CCTV networks.
- Troubleshoot and resolve complex issues related to solar power systems, electrical systems, power backups, and CCTV installations.
- Provide technical support and training to clients and team members on the operation and maintenance of solar systems, power backups, and CCTV systems.
- Prepare detailed documentation for all projects, including installation plans, maintenance logs, and troubleshooting records.
- Monitor electrical consumption patterns and identify irregularities, reporting findings proactively.
- Respond promptly to emergencies, ensuring rapid restoration of offline equipment at base stations.
- Support technical projects focused on sustainable development, proposing energy-saving solutions where applicable.
- Proactively assess potential technical issues during site visits, taking immediate action to prevent future problems when possible.
Requirements
- Bachelors degree or Diploma in Electrical Engineering, Electrical Technology, or a related field, with specialized training in solar and power backup systems.
- Minimum of 3 years of proven experience as an Electrical Technician, with expertise in solar power and power backup installations, as well as hands-on experience working with poles, masts, and CCTV systems.
- Comprehensive understanding of electrical systems, solar technology, power backup solutions, structural supports, and CCTV systems.
- Proficiency in using electrical diagnostic tools and equipment.
- In-depth knowledge of electrical safety standards, building codes, and renewable energy regulations.
- Exceptional troubleshooting and problem-solving skills for electrical systems and networked devices
- Strong attention to detail and the ability to work effectively in challenging outdoor environments.
- Excellent communication and customer service abilities.
- Proactive mindset with the ability to identify and address technical issues independently.
- Familiarity with energy-saving technologies and sustainable solutions.
- Ability to prepare and maintain accurate technical documentation for projects.
- A valid driving license for either a car or motorbike.
Customer Service Intern
We are looking for a passionate and motivated Customer Service Intern at iNet Africa to join our dynamic team! This internship offers a fantastic opportunity to gain hands-on experience in the customer service field. As an intern, you will be the first point of contact for our valued customers, assisting them with their inquiries and ensuring a positive experience. This role is ideal for someone eager to learn, develop their communication skills, and contribute to delivering exceptional customer service.
Key Responsibilities:
- Greet and engage customers through various communication channels (phone, email, chat) in a friendly and professional manner.
- Identify customer needs and direct them to the appropriate service or department.
- Accurately input and update customer interaction details into the CRM system after each contact.
- Manage and respond to basic customer inquiries and support tickets on time.
- Escalate more complex issues to senior team members or relevant departments.
- Assist in monitoring customer account balances and assist with basic payment reminders and notifications.
- Follow up with customers to ensure satisfaction and resolve any pending issues.
- Help prepare basic reports related to customer interactions and resolutions.
- Assist in maintaining organized records of all customer interactions.
- Support customers with basic troubleshooting, guiding them through steps to resolve common issues.
- Work closely with a team-oriented, customer-focused environment to enhance the customer experience.
Requirements
- Living in or willing to relocate to Malindi Town.
- Strong passion for customer service and helping others.
- Excellent communication skills, both written and verbal.
- Strong problem-solving ability with a customer-first attitude.
- Ability to work efficiently in a fast-paced environment.
- Organizational skills and attention to detail.
- Proficiency in using CRM systems and basic computer software is a plus.
- Previous experience in customer service or a related field is a plus.
Benefits
- Gain practical experience and insights into customer service in a dynamic, growing company.
- Develop your professional communication, problem-solving, and organizational skills.
- Be part of a supportive, collaborative team focused on customer satisfaction.
- Opportunity for growth and potential future employment.
Network Technician Intern
As a Network Technician Intern at iNet Africa, you’ll gain hands-on experience by working closely with senior technicians to install and maintain fiber, wireless, and Ethernet-based networks for our clients. You’ll also receive comprehensive training to develop your technical skills and expertise.
Key Responsibilities
- Install and configure fiber, wireless, and Ethernet networks at client premises.
- Troubleshoot and maintain networks to ensure reliability.
- Climb radio towers for installation and maintenance tasks as required.
- Conduct site surveys to assess installation needs and prepare deployments.
- Assist in setting up and configuring networking equipment.
- Provide excellent customer service and support to clients.
- Maintain detailed records of installations, maintenance activities, and client interactions.
- Follow company guidelines and safety protocols during all tasks.
- Work collaboratively with senior technicians and team members.
Requirements
- Degree or diploma in Electrical, IT, Telecommunications, or a related field.
- No prior experience required – training will be provided!
- Enthusiasm and passion for technology and networking.
- Physical ability to climb radio towers and work at heights.
- Strong problem-solving skills and attention to detail.
- Good communication and interpersonal skills.
- A valid driver’s license is an added advantage.
- Willingness to work flexible hours, including evenings and weekends.
- Professionalism and a strong customer service orientation.
Benefits
- Gain hands-on experience with industry experts.
- Learn the latest networking technologies.
- Work in a dynamic and supportive environment.
- Build the foundation for a successful career in networking.
Fiber Optic Technician
We are seeking a skilled and experienced Fiber Optic Technician to join our dynamic team. The ideal candidate will be responsible for the installation, maintenance, and repair of fiber optic systems to ensure optimal performance and reliability. You will play a key role in delivering high-quality services by maintaining network infrastructure, diagnosing issues, and executing fiber rollout projects.
Key Responsibilities
- Install, resolve, repair, and maintain fiber optic systems to ensure proper functionality.
- Ensure optical power levels at enclosures meet company standards.
- Examine, troubleshoot, and replace faulty or outdated fiber optic cables.
- Perform fiber splicing, core alignment, and splice quality validation using the appropriate tools and techniques.
- Execute point-of-break/link analysis and rectify fiber optic issues efficiently.
- Undertake underground and surface cabling requirements, including premises cabling installations.
- Organize and manage scheduled maintenance routines for fiber optic systems.
- Prepare and maintain accurate system records and diagrams.
- Work at heights, including climbing telecommunication towers and KPLC poles, to perform necessary tasks.
- Support LAN networks, SOHO systems, and radio wireless communication setups.
- Ensure compliance with safety standards, including working in confined spaces and varying weather conditions.
Requirements
- BSc or Diploma in Electronic/Electrical/Telecommunication Engineering or a related field.
- Training and certification in Optical Fiber Technology.
- Minimum 3 years’ experience in fiber maintenance, repair, and troubleshooting.
- Proven track record in analyzing trends, root cause analysis, and improving network availability and service quality.
- Proficiency in fiber optic maintenance tools and techniques.
- Ability to perform fiber splicing, core alignment, and quality validation.
- Knowledge of LAN networks, SOHO systems, and radio wireless communication is an added advantage.
- Strong troubleshooting, planning, and organizational skills.
- Competence in Microsoft Office Suite for documentation and reporting.
- Must be certified to work at heights and in confined spaces.
- Customer-focused with excellent problem-solving skills.
- Driving license of a car or motorcycle is required
- Strong planning and organizational abilities.
- Ability to work effectively under pressure and in varying weather conditions.
- Commitment to safety, quality, and operational excellence.
To Apply Visit
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