Owned by Amref Health Africa, the leading health organization in Africa, AMREF Flying Doctors plays an instrumental role in advancing Amref Health Africa’s enduring commitment to achieving lasting health change in Africa.

Locum Nurse – 5 Positions

Job Vacancies at AMREF Flying Doctors

JOB PURPOSE 

• To efficiently and professionally manage all incoming communications to the Control Centre relating to AFD’s service offerings, including but not limited to Medical Evacuation, Ground Ambulance requests, and Assistance Services such as GOP placement and medical report follow-ups.
• The role is responsible for accurate documentation of requests, ensuring timely dissemination of information to relevant personnel (Flight Nurse or Aeromedical Coordinator), and maintaining up-to-date records across all designated platforms, including the CRM, SAMs, and Admission books. Additionally, the position ensures that flight files are complete and properly organized with all required checklists and supporting documentation to facilitate safe and effective mission execution.

• Operating the 24-hour Control Centre and communicate as required using all other modes of modern communication available including radio communication.
• Receiving and answering phones calls in the Control room
• Recording and noting the messages and responding effectively.
• Effectively communicating the messages to the respective people immediately for patient care.
• Responding to UHF/UVF Radio calls.
• Attending to the emergency e-mails and responding on time.
• Ensuring and confirming that all communication gadgets (telephones, faxes, printers, photocopiers etc.) are in good working order.
• Ensuring effective, efficient and timely communication in the Control Room
• Communicating effectively with outside institutions/agencies, including hospitals, EMS, and other operators for medical efficient services delivery
• Maintaining contact with patients, families, referring facility staff and safety personnel during and after contact to provide continuous loop closure and information sharing
• Following up of in-patients and obtaining progress reports, whilst handling medical assistance case files.
• Receiving and handling internal and external customer queries and complaints.
• Ensuring all patient information/correspondence is written.
• Ensuring all correspondences are filed in relevant data files.
• Ensuring reports are written and handed over to the next person/people manning the station.
• Receiving, Attending and Assembling for Emergency Evacuation Requests.
• Getting detailed information of the patient i.e. personal information, medical information and reports.
• Informing the client of Cost estimate.
• Sending and obtaining relevant GOP (Guarantee of Payment) from the client duly signed and completed with the official Stamp.
• Dispatching the team for medical evacuations assignments in consultation with aeromedical coordinator
• Ensuring efficient documentation in Control Room
• Maintain and process complete and accurate records
• Ensures evacuation files are complete
• Ensures the checklists are filed.
• Effectively work on the case files.
• Ensure completeness of data.
• Be available to respond to Ground Ambulance standby / Mission.
• Responding to and travels to areas of mass accidents with additional supplies to support emergency response team.
• Attend scheduled unit/ departmental meetings.
• Provide support for any work-related activities.

Education and Experience

• Kenya Registered Nurse or an equivalent.
• Higher National Diploma in Intensive Care Nursing is an added advantage
• Proficiency in computer studies (word, excel, power point, CRM system, outlook, internet.

Preferred Experience and Knowledge

• 2 years’ experience as a Nurse in busy medical facility
• Be a Kenyan Registered Nurse or its equivalent patient care
• Registered with the Nursing Council of Kenya and maintain validity of the practice license from the Nursing Council of Kenya

Knowledge, Skills and Competencies

• Excellent communication skills – both verbal and written.
• Good interpersonal skills and empathy.
• Excellent customer service skills and experience
• Ability to work in and within a team
• Ability to rise to challenges and stay calm under pressure.
• Ability to maintain high level of integrity and confidentiality.
• Ability to operate safely.
• Ability to solve problems and critical thinking.
• Ability to gather information and have a keen eye for details.

Work environment

• AMREF Flying Doctors works within a twenty-four-hour work environment due to nature of its operation

Business Development Intern

Job Vacancies at AMREF Flying Doctors

JOB PURPOSE

The Business Development intern will assist in various stages of the sales funnel, including sales, creating awareness of new offerings, generating leads, and retaining customers.

• Identifying and developing a sales pipeline and aggressively marketing for new customers from the identified target sectors.
• Generating revenue and profit including new business development for the company.
• Identifying and acting on cross-selling opportunities.
• Give competitive quotations to intermediaries and following up on the same to close sales.
• Learning different aspects of the sales cycle and different techniques used for indoor sales.
• Setting and achieving targeted goals and objectives for business development and sales.
• Facilitating and ensuring timely collections of payments as per the company’s credit policy
• Assisting to manage a portfolio of accounts to achieve long term success
• Assisting to process clients orders in CRM Systems.
• Ensuring timely and successful delivery of clients orders.
• Discussing the upcoming renewals to avoid lapses and ensure business retention renewal is communicated three months prior to expiry date and monthly until the renewal has been completed.
• Following up on renewal and premium collection from the accounts.
• Identifying and actively acting on cross-selling opportunity within the existing portfolio.
• Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to visit existing or potential sales outlets.
• Preparing daily, weekly and monthly reports to assist in measuring market share, renewal trends and demand.
• Attending related industry events to push for brand awareness and acquire new contacts for sales lead.
• Promoting AMREF Flying Doctors products and services to customers and negotiating contracts with the aim of maximizing profits.
• Updating client information in Customer Relationship Management (CRM) system
• Keeping records of customer interactions and transactions and making sure that the same has been logged to the CRM.
• Organizing client contact lists, schedule, performing and updating contacts made in CRM
• Providing excellent customer services and key account management
• Ensuring all the intermediaries are kept up to date with relevant AMREF Flying Doctors products information.
• Providing a channel of communication between AMREF flying doctors, intermediaries and suppliers to ensure USSD is working at all the time
• Effectively communicating and listening to customers’ needs
• Professionally answering calls and finding a solution to the customer
• Making regular visits in order to maintain relationships with the intermediaries, prospective and current clients.
• Offering excellent customer service to customers before and after sale.
• Providing administrative support to the sales department i.e. assisting with filling, maisha cards printing ensuring there is stationeries etc. as per the departments needs
• Attending to any other work related duties assigned in the unit.

Education and Experience

• Bachelor’s degree in Marketing, Public Relations, Communication, Business Administration, or any other related course from a recognized Institution.
• Proficiency in computer studies (Word, Excel, PowerPoint, CRM system, Outlook, internet.
• Good understanding of customer communication platforms i.e, CRM system or other related system.

Knowledge, Skills, and Competencies

• Good communication and excellent interpersonal skills
• Great presentation skills mixed with good personal grooming
• Good time management skills.
• Demonstrate flexibility to work in a fast-paced environment.

If you have the passion to contribute to the leading Aero-medical and Health solutions provider, submit your application by Monday, 23 June 2025.

1. Locum Nurse – 5 Positions
2. Business Development Intern – 3 Positions

Please visit the AMREF Flying Doctors website at https://flydoc.org/career-opportunities/ or the AMREF Health Africa website at https://amref.org/vacancies/ to view job details and requirements