Intern at ENGIE Energy Access
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. Intern at ENGIE Energy Access
Internhip Opportunities
- Loan Recovery Intern
- Credit Assessment Intern
- Service Network Intern
Loan Recovery Intern
Intern at ENGIE Energy Access
Job Purpose/Mission
The Loan Recovery Intern at ENGIE Energy Access is responsible for the receivables risk management (RRM). This includes among others, Portfolio Management and Loan Workouts.
Responsibilities
- Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
- Ensure proper documentation of open loan cases.
- Ensure customers are paying on time in assigned loan portfolio
- Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
- Recommend and work with external service providers on portfolio management by escalating repossession cases.
- Customer education to customers on impact on loan non-repayments.
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
- Restructure loan repayment plan from delinquent clients as per policy and procedure
Knowledge And Skills Experience :
- Experience in customer relationship management
- Team player
- Computer literacy, particularly good working knowledge of Microsoft Excel
- Self-starter with a passion for the role and EEA’s mission to plug in the world.
Qualifications :
- Holder of Bachelor’s Degree in Business Administration or any other related field
- 1-year Previous experience in loan recovery preferably in a call center setting.
Language(s):
- English
- Kiswahili
Technology :
- Experience in technology required for the role
Credit Assessment Intern
Intern at ENGIE Energy Access
Job Purpose/Mission
To review all loan request that come in daily, assessing customers financial status and willingness and evaluating their creditworthiness and risk.
Responsibilities: –
- Support the CF team on collecting accurate customer information. By checking KYC is correctly filled, original ID is captured, Current Customer Photo, Customers house photo.
- Analysis Customer financial status by checking their Mpesa/bank statement and advising on the loans they can qualify.
- Assessing customer financial and personal details about the ability to repay the acquired loan using the NAM tool.
- Taking the customer through the current payments terms again and giving them the terms and conditions governing the acquired loan.
- Communicate the assessment results to the applicants and sales team.
- Ensure all applied customers are assessed within 30mins.
- Solving customer Assessment cases created by the Customer care team.
- 100% Adherence to shift schedule to support commercial team.
- Payoff off the customer cleared accounts.
- Crediting all CRC payments daily.
Knowledge and skills
Experience:
- Customer relationship management
- Previous experience of assessment from a reputable institution dealing with loans.
- Team player, Flexible, eager to learn and problem-solving individual.
- Computer Literacy, good working skills on Microsoft excel.
- Self-starter with a passion for Mysol and its mission to plug in the world.
Qualifications:
- Holder of bachelor’s degree in business administration or any other related field
- 1-year Previous experience in customer assessment, preferably Microfinance Institution.
Language(s):
- English
- Kiswahili
- 1 local language is an added advantage.
Service Network Intern
Purpose/Mission
The Service Network Intern supports ENGIE Energy Access Kenya’s Service Network unit by assisting in the delivery of excellent after-sales services to customers. This role involves supporting Zonal Sales and Collection Managers in conducting regular training sessions for all Installation and Maintenance Technicians to enhance customer experience. Additionally, the Intern provides technical assistance for field issues to ensure customer satisfaction with ENGIE products and helps maintain an effective and consistent quality of service across all customer interactions.
Responsibilities
- Customer Satisfaction: Assist in ensuring timely product installation and resolution of service tickets according to company policies.
- Documentation: Accurately document installation and maintenance cases using company systems like Power hub and Mysol Fix.
- Installation Validation: Help validate system installations to ensure GPS coordinates and customer traceability for repossessions.
- Cost Monitoring: Monitor transport costs and commissions for installation and maintenance cases.
- Stock Management: Help provide weekly item swap projections and ensure sufficient stock levels in consultation with the Service Centre Manager and Logistics Team.
- Process Documentation: Ensure all service network-related processes and policies are properly documented and up to date.
Knowledge and Skills
- Knowledge of Excel spread sheets and data entry skills
- Ability to read and interpret electrical data sheets.
- Good time management and organizational skills
- Detail oriented and well-organized
- Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality always.
Qualifications:
- Diploma of Electrical and Electronics from recognized institution
- Knowledge in solar systems is an added advantage.
Language(s):
- English
- Kiswahili
Technology:
- Microsoft 365 for Business.
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