FOSA Tellers at United Winners Sacco – 2 Posts
UWS is seeking a result oriented, self-driven individual with high integrity to fill the position of FOSA Tellers at United Winners Sacco – 2 Posts. The suitable candidates shall be employed on permanent and pensionable terms of service within Nairobi.
Main responsibilities of the Jobs:
Customer Service & Interaction
- Providing Information: Answer member inquiries about products and services, such as account types, loan options, interest rates, and fees.
- Handling Member Concerns: Address any member complaints or issues, and escalate complex concerns to supervisors or managers when necessary.
- Building Member Relationships: Create a positive experience for members by providing attentive service and making recommendations for Sacco products or services that might benefit them.
Processing Transactions
Deposits:
- Accept and process cash and cheque deposits to member accounts.
- Verify the authenticity of Cheque and ensure funds are properly credited.
Withdrawals:
- Process cash withdrawals, ensuring that funds are available in the member’s account.
- Verify identity, check account balances, and ensure compliance with withdrawal limits and Sacco policies.
Transfers:
- Execute transfers between member accounts, whether within the same institution or to external organizations.
- Ensure all transfer requests are processed accurately and efficiently.
Cheque Cashing:
- Cash Cheque for members, ensuring proper verification of signatures, dates and available funds.
Handling Cash and Balancing
Cash Handling:
- Accurately count and process cash received from members.
- Ensure all cash transactions are completed according to Sacco policies.
Maintaining Cash Drawer:
- Keep an accurate record of cash in the drawer at all times.
- Perform regular cash counts, ensuring no discrepancies between physical cash and transaction records.
Balancing the Drawer:
- At the end of the shift, balance the cash drawer by matching the cash on hand with the transaction records.
- Investigate and resolve any discrepancies in cash counts.
Processing and Verifying Documents
Verification of Member Information:
- Confirm member identity using valid identification, especially for transactions like withdrawals
- Ensure all documents (e.g, deposit slips, withdrawal forms, account change
requests) are complete, accurate, and signed appropriately. - Endorsement Verification: Ensure that Cheques are properly endorsed before
processing.
Fraud Detection:
- Monitor for any suspicious activity, such as counterfeit Cheque, altered documents, or unusual transactions.
- Follow the Sacco’s procedures for reporting suspicious activities and adhering to anti-money laundering (AML) regulations.
Cross-Selling Sacco Products
Identifying Opportunities:
- Look for opportunities to inform members about additional products or services that might meet their financial needs (e.g., savings accounts, loans, etc.).
Promoting Sacco Services:
- Promote new products, services, and promotional offers through direct conversation with members, ensuring they understand the benefits of what is being offered.
Compliance and Security
Adhering to Sacco Policies and Regulations:
- Follow the institution’s procedures for handling transactions and protecting member privacy & confidentiality.
- Comply with legal and regulatory requirements, including Anti-Money Laundering (AML) laws, Know Your Customer (KYC) guidelines, and data protection rules.
Security Protocols:
- Safeguard cash, confidential information, and other assets from theft or fraud.
- Report any security concerns, suspicious activities, or breaches to security personnel or management.
Know Your Customer (KYC):
- o Collect and verify member identification information to comply with KYC regulations.
- o Assist in updating members’ information in accordance with Sacco policies.
Maintaining Accurate Records
Transaction Documentation:
- o Record all transactions accurately in the Sacco’s systems, ensuring that account
balances and transaction histories are updated correctly.
Transaction Logs:
- o Maintain logs of all daily transactions and reconcile them with reports at the end of each shift.
Reports and Audits:
- o Assist with internal audits by providing requested transaction documentation and reports.
- o Ensure compliance with regulatory reporting requirements and provide accurate documentation during audits.
Handling Special Requests
• Account Opening and Closures:
- Assist members with opening new accounts, providing them with relevant forms, explaining terms and conditions, and verifying their identity.
- Process account closures or changes in account types as per member requests.
Providing Statements and Documents:
- o Provide account statements, balance inquiries, and other Sacco documents to
members. - o Assist with the printing or emailing of account statements when requested.
Assisting with Loan Payments:
- o Process loan payments, ensuring the funds are applied to the correct loan account.
Teamwork and Collaboration
Collaboration with Colleagues:
- o Work effectively with other tellers, supervisors, and departments to ensure seamless service delivery.
- o Participate in team meetings and share information to improve service delivery and resolve operational issues.
Professional Development and Growth
Continual Learning:
- o Stay updated on new Sacco products, services, and regulatory changes.
- o Participate in internal training programs to improve knowledge and skills in areas such as member service, fraud detection, and Sacco operations.
FOSA Tellers at United Winners Sacco – 2 Posts
Required Qualifications and working experience:
- Diploma in Banking or business-related field
- Basic teller training will be an added advantage
- CPA- Part 1
- At least 2 years’ experience in a related field
Key Skills for FOSA Tellers
- Attention to Detail: Precision is essential when processing transactions, verifying information, and handling cash.
- Customer Service Skills: Tellers must be friendly, approachable, and skilled at resolving customer issues.
- Numerical Skills: A strong understanding of numbers is required for handling cash, processing transactions, and balancing drawers.
- Communication Skills: Clear and concise communication is necessary for explaining products and services to members.
- Problem-Solving: Tellers need to handle unexpected issues, such as discrepancies in cash drawers or unusual member requests, quickly and efficiently
Apply Here > FOSA Tellers
Application deadline: 25th November 2024
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