Customer Relation Intern at iNet Africa

We are a dynamic and growing company, focused on building lasting relationships with our key clients. We are seeking a talented and motivated Customer Relation Intern at iNet Africa to join our team. If you have a passion for client relations, communication, and strategic planning, this role will offer you hands-on experience and a chance to develop key skills in a fast-paced, professional environment.

Key Responsibilities:

Build and maintain solid, trusting relationships between key clients and the company.
Resolve client issues and complaints with professionalism and efficiency.
Understand key client needs and anticipate potential changes or improvements.
Facilitate communication between clients and internal teams.
Assist in managing the account team assigned to each client.
Participate in strategic planning to enhance client satisfaction and results.
Assist in negotiating contracts and establishing performance timelines.
Oversee internal and client budgets and ensure alignment with project goals.
Collaborate with Sales, Design and Rollout team and Customer Service Experience teams to deliver high-quality results.
Support in planning and presenting reports on account progress, goals, and quarterly initiatives.
Assist in analyzing client data for enhanced customer relationship management.
Aid in expanding relationships and identifying opportunities for new client acquisition.

Requirements

Excellent verbal and written communication skills, with a keen ability to listen and articulate ideas clearly.
Able to work in a dynamic environment, handling diverse client needs and evolving challenges.
Basic computer skills are essential, with experience in CRM tools as an added advantage.
Experience in customer service is a plus, with a focus on providing solutions and meeting client expectations.
Degree or working towards a degree in marketing, communications, business administration, business and information technology or a related field.
Proficiency in both spoken and written English is crucial for this role.
Basic knowledge in IT and computer networking is desirable.