Call Centre Agents at Call Centre House (CCH)

About Us

Join Call Centre House (CCH), a leading provider of Business Process Outsourcing (BPO) services.
With over 25 years of industry experience, CCH supports global clients with innovative solutions that
drive customer satisfaction and optimize operational efficiency. We’re looking for enthusiastic Call Centre Agents at Call Centre House (CCH) to join our dynamic team and deliver exceptional customer experiences.

Key Responsibilities:

Manage inbound and outbound calls in a professional, customer-focused manner
Resolve customer inquiries efficiently while maintaining high service standards
Provide accurate information on products/services and troubleshoot issues as needed
Record customer interactions and maintain detailed call logs
Follow call scripts and comply with company protocols to ensure consistency
Meet or exceed daily KPIs, including quality, call handling time, and customer satisfaction
scores

Requirements:

Previous call center or customer service experience preferred
Excellent verbal communication and active listening skills
Proficient in computer applications and able to navigate multiple systems
Strong problem-solving abilities and patience in handling various situations
Ability to work flexible hours, including weekends and holidays (if needed)
High school diploma or equivalent; additional qualifications are an advantage

What We Offer:

Competitive salary with performance-based incentives
Comprehensive training and ongoing development
Opportunities for career growth within CCH
A supportive, diverse team environment focused on employee well-being
Access to state-of-the-art tools and resources to succeed in your role

Salary: Competitive base salary + performance incentives

Ready to Make an Impact?

Apply now to join Call Centre House and become part of a team dedicated to exceptional customer
service. We look forward to welcoming driven individuals who are passionate about helping customers and excited about career growth.