Call Centre Agents at Call Centre House (CCH)
About Us
Join Call Centre House (CCH), a leading provider of Business Process Outsourcing (BPO) services.
With over 25 years of industry experience, CCH supports global clients with innovative solutions that
drive customer satisfaction and optimize operational efficiency. We’re looking for enthusiastic Call Centre Agents at Call Centre House (CCH) to join our dynamic team and deliver exceptional customer experiences.
Key Responsibilities:
- Manage inbound and outbound calls in a professional, customer-focused manner
- Resolve customer inquiries efficiently while maintaining high service standards
- Provide accurate information on products/services and troubleshoot issues as needed
- Record customer interactions and maintain detailed call logs
- Follow call scripts and comply with company protocols to ensure consistency
- Meet or exceed daily KPIs, including quality, call handling time, and customer satisfaction
scores
Requirements:
- Previous call center or customer service experience preferred
- Excellent verbal communication and active listening skills
- Proficient in computer applications and able to navigate multiple systems
- Strong problem-solving abilities and patience in handling various situations
- Ability to work flexible hours, including weekends and holidays (if needed)
- High school diploma or equivalent; additional qualifications are an advantage
What We Offer:
- Competitive salary with performance-based incentives
- Comprehensive training and ongoing development
- Opportunities for career growth within CCH
- A supportive, diverse team environment focused on employee well-being
- Access to state-of-the-art tools and resources to succeed in your role
Salary: Competitive base salary + performance incentives
Ready to Make an Impact?
- Apply now to join Call Centre House and become part of a team dedicated to exceptional customer
service. We look forward to welcoming driven individuals who are passionate about helping customers and excited about career growth.
Apply Here > Call Centre Agents Vacancies
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