Call Center Operations Manager at 4G Capital
About the Role: Call Center Operations Manager
We’re looking for a strategic and performance-driven Call Center Operations Manager at 4G Capital to lead our sales, collections, and retention operations for a key digital lending product. This role is a critical driver of our revenue growth and customer success.
As the leader of our Nairobi-based call center, you will:
- Own the full call center strategy—from sales conversion to customer retention
- Manage high-performing teams across sales, retention & collections, and quality assurance
- Use data and insight to design playbooks and improve performance
- Champion operational excellence and drive continuous improvement
- Collaborate with senior leadership to deliver on commercial goals
Are You the Right Fit?
We’re looking for someone who:
- Has 5+ years’ experience in call center leadership, preferably in financial services or fintech
- Thrives in fast-paced, target-driven environments
- Is deeply data-driven, tech-savvy, and passionate about customer outcomes
- Brings strong leadership skills—able to inspire, coach, and develop others
- Shares our values of Excellence, Respect, Growth, Courage, and Commitment
What’s In It for You?
- A leadership role in a growing, mission-led fintech
- Competitive salary and benefits
- Career growth in a high-impact environment
- A chance to shape the future of financial inclusion in Africa
Ready to lead with purpose?
Apply now and be part of a dynamic team driving real change in Kenya and beyond.
Apply Here > Call Center Manager
Join 4G Capital—where finance meets impact.
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