Assistant Hotel Manager at Skippers

We are seeking a full-time, on-site Assistant Hotel Manager at Skippers Kenya, who will play a pivotal role in driving our commercial and sales efforts.

This position involves a blend of strategic and operational responsibilities, requiring a proactive approach to business growth, customer engagement, and daily operations management.

The ideal candidate will be instrumental in helping us achieve our vision while managing the realities of a small but high-potential team.

Key Responsibilities:

Sales & Business Development: Lead and execute sales strategies to drive revenue growth, including identifying new business opportunities, partnerships, and local market expansion;
Commercial Management: Oversee commercial operations, including pricing strategies, cost management, and revenue optimization across all aspects of the business;
Customer Experience: Ensure exceptional customer service standards are met and exceeded, enhancing guest satisfaction and loyalty;
Operational Oversight: Assist in the day-to-day operations of the hotel, including food & beverage management, front-of-house operations, and housekeeping, ensuring smooth and efficient service delivery;
Budgeting & Financial Management: Develop and manage budgets, track financial performance, and report on key metrics to support informed decision-making;
Team Leadership: Support and mentor team members, fostering a collaborative and high-performance culture that aligns with the company’s values and goals;
Innovation & Growth: Contribute to the development and implementation of new ideas and initiatives that align with the company’s mission and drive business growth;

Qualifications

Ideally you have a 3-4 year degree in Hospitality Management or similar from a good university;

Experience:

Proven experience in sales and commercial management within the hospitality industry;
Strong understanding of hospitality operations, including food & beverage and front desk management;
Demonstrated ability to drive revenue growth and manage budgets effectively;
Experience in setting up and establishing processes ideally from new openings of hotels and restaurants;
Excellent organisational, multitasking, and leadership skills;

Strong communication and interpersonal abilities, with a knack for building and maintaining relationships;
Ability to work well both independently and as part of a team;
Proficiency in hotel management software and other relevant tools is an advantage;
Passion for innovation, with a creative mindset to contribute to the company’s growth;

Pay range: The pay range for this role is 40-65k KSH/mo + bens