Team Leads at G&M Salon Apparel
Team Leads at G&M Salon Apparel to manage and inspire our Virtual Assistants. If you’re ready to take your career to the next level, we want to hear from you!
Ideal Candidate:
- At least 3 years as a Team Leads and 3 years in Customer Service
- Excellent English communication (both written and spoken)
- Experience with Shopify, BigCommerce, and/or Amazon is a plus
- Familiarity with G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous
- Strong skills in managing performance, attendance, and KPIs
- Proficient in bi-weekly team coaching and 1-on-1 sessions
- Able to assess agent health, safety, and welfare effectively
- Skilled in creating and analyzing performance reports
- Experienced in conducting performance reviews and recommending agent development
Responsibilities:
- Oversee agent performance, including reporting and attendance, ensuring KPIs are met
- Provide bi-weekly and one-on-one coaching, addressing agents’ health, safety, and support needs
- Conduct semi-annual performance reviews, recommending growth, promotions, and appraisals
Work Hours:
- US PST, Monday to Friday (Full-Time, Long-Term)
Compensation/Perks:
- $6/hr + Performance & Recognition Bonuses
- Health and dental insurance
- Paid time-offs
- Performance and recognition incentives
- End-of-year bonus
How to Apply:
Submit your application here: https://forms.gle/vTaYeZ4tFsJafEzQ7
Use Application Code:JAZZHR
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