Jobs at Flexi-Personnel

Showroom Supervisor

Jobs at Flexi-Personnel

Our client, Kenya’s largest furniture retailer with a prominent presence in three major cities; Nairobi, Mombasa, and Eldoret, is looking for a Showroom Supervisor to oversee daily operations, ensure exceptional customer service, and maintain showroom standards.

Job Purpose

The Supervisor performs full range of duties under the supervision of the Branch Manager. The Supervisor may schedule and direct the workflow of the different sections in the showroom, review and give input on the output/work of the staff on their functional/work team. Supervises all sales and marketing activities in the showroom to meet the sales targets, secure growth and profitability in compliance with the branch set targets. Interacts with clients and employees and is responsible for training staff, managing displays, maintaining supplies, and providing customer service.

Key Responsibilities:

• Implement all marketing activities in the showroom according to agreed pricing and ongoing special offers and promotion.
• Maintain administration, relevant reporting and planning systems for the showroom in order and issue timely management and statistical reports.
• Supervise cash and payment operations at the front desk in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
• Plan and implement store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
• Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Provide quality service by enforcing quality and customer service standards.
• Supervise all stock movement activities: in/out, transfer, sales etc and responsible of showroom stock in a way to eliminate stock shortage and perform stock replenishment in an efficient manner and on due time.
• Attend morning meetings, take minutes and share with respective stakeholders.
• Liaise with branch manager to resolve staff issues.
• Do regular floor walks to ensure the sales teams are in the right place and engaging well with clients, customers are being attended to, address any issues that may arise
• Escalate any staff issues to the branch manager and HR manager where necessary.
• Monitor performance for the sales teams and advise the branch manager on the gaps identified.
• Monitor staff grooming and ensure staff have clean uniforms and maintain the right corporate image at the branch always.
• Ensure safety and health measures are complied with by the staff and at company level at the branch. Eg ensure staff have PPES, fire extinguishers are in place etc.

Education Qualification, Experience, Skills, and Traits

• Business related Diploma or bachelor’s degree, in addition to related training courses especially sales.
• Proven 1+ years of experience as a team leader/Sales Supervisor/Showroom Supervisor in a busy environment.
• Ideal business background would be in: Retail and Service industries.
• Background in furniture retail will be an added advantage.
• Must be adept in use of MS Office, particularly Excel, Word, and PowerPoint, internet, and email.
• A strong and efficient implementer who critically assesses own performance and the performance of the team.
• Empathic communicator, able to see things from the other person’s point of view.
• Able to communicate and motivate via written media.
• Critical thinker and can pre-empt issues and amicably resolve upcoming issues.
• Self-driven, results-oriented individual with a positive outlook, and a clear focus on high quality and business profit.
• Highly motivated, positive thinker and achiever.
• Reliable, tolerant, and determined.
• Well-presented and with business acumen.
• Keen for new experience, responsibility, and accountability.
• Able to get on with others and be a team-player.

Assistant Branch Manager

Jobs at Flexi-Personnel

Our client, Kenya’s largest furniture retailer with a prominent presence in three major cities; Nairobi, Mombasa, and Eldoret, is looking for an Assistant Branch Manager to help drive success and accountability for the entire spectrum of branch operations.

Job Purpose

The individual’s primary responsibilities will include overseeing branch revenue and budget and monitoring daily operations to ensure optimal sales and profitability. The role demands a commitment to maintaining exceptional levels of customer service, comprehensive training programs, meticulous control of stocks, strategic store merchandising, and streamlined administrative processes.

Key Responsibilities:

Sales Budgets & Profitability:

• Ensure sales budgets are consistently achieved.
• Assist in monitoring daily sales team activities and branch costs.

Merchandising:

• Ensure showroom displays are stocked, attractive, and well-accessorized.
• Monitor proper tagging of items and propose new product ideas.

Compliance- Policies & Processes & Reports:

• Monitor front desk operations and facilities.
• Compile and send accurate reports to branch manager.
• Ensure compliance with permits, licenses, and policies.

Stock Take & Pricing:

• Conduct monthly stock take exercises and report variances.
• Attach correct price tickets and update price change.

Customer Experience:

• Maintain high customer service standards.
• Handle customer complaints with timely escalation to the branch manager.
• Promote product knowledge and enhance the shopping experience.

Education Qualification, Experience, Skills, and Traits

• Bachelor’s degree in marketing, Business, or a related field.
• Proven experience of 2 to 3 years in retail management or a related industry.
• Track record of driving sales and operational efficiency.
• Results-oriented, detail-oriented, and adaptable.
• Exceptional computer skills, including Microsoft Office and databases.
• Awareness of the commercial trends and developments within the industry
• Must have superb interpersonal and organizational skills with proven ability to work independently and in a team setting.
• Demonstrated ability to lead and manage a diverse team effectively.
• Possess a strategic mindset with the ability to conceptualize and implement organizational goals.
• Comfortable in assigning tasks and responsibilities to achieve objectives efficiently.
• Good with figures and an analytical acumen.
• Must have exceptional written and oral communication skills with the enthusiasm and drive to significantly contribute to a mission-based organization.

Apply Here > Assistant Branch Manager

Closing: 31/07/2024

Digital Marketing Assistant

Jobs at Flexi-Personnel

Job Purpose:

As a Digital Marketing Assistant, you will play a crucial role in supporting our Business Development team by assisting in various digital marketing activities. Your primary responsibilities will include Search Engine Optimization (SEO), Social Media Management, Email Marketing, and Job Advertising. You will work closely with the marketing team to enhance our online presence, engage our audience, and support our clients’ marketing needs.

Key Responsibilities:

SEO:

• Create and optimise high-quality blog posts and landing pages to improve search engine rankings and drive organic traffic.
• Perform on-page optimization, including keyword research, meta tag optimization, and content formatting.
• Monitor and analyse website performance using Google Analytics (GA) and Google Search Console (GSC) to identify areas for improvement.

Social Media Management:

• Manage and grow our social media communities on Facebook, LinkedIn, and Instagram.
• Develop and schedule engaging and relevant content to increase brand awareness and audience engagement.
• Respond to comments and messages in a timely and professional manner, fostering positive relationships with our audience.

Email Marketing:

• Assist in creating compelling copy for email sequences and promotional emails tailored to our clients’ needs.
• Collaborate with the marketing team to design and implement effective email marketing campaigns.
• Monitor and report on the performance of email campaigns, providing insights and recommendations for improvement.

Job Advertising:

• Support the marketing team in advertising job openings on our website and across social media platforms.
• Create visually appealing and informative job advertisements using Canva and Adobe Suite.
• Ensure all job advertisements are aligned with our brand guidelines and effectively reach the target audience.

Qualifications:

• A diploma, bachelor’s degree, or certification in Communication, Marketing, PR, or a related field.
• Up to one year of experience in digital marketing, demonstrating a keen interest in the field.
• Proven passion for SEO and web copywriting, with the ability to craft engaging and optimised content.
• Proficiency in using tools like Canva and Adobe Suite to create visually appealing marketing materials.
• Basic understanding of Google Analytics (GA) and Google Search Console (GSC) to track and analyse website performance.

Skills and Attributes:

• Excellent written and verbal communication skills.
• Strong attention to detail and a creative mindset.
• Ability to work independently as well as collaboratively within a team.
• Proactive and eager to learn, with the ability to adapt in a fast-paced environment.
• Strong organisational and time-management skills.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Exposure to diverse digital marketing projects and campaigns
• Comprehensive training programs to enhance your skills and knowledge.

Apply Here > Digital Marketing Assistant

Closing: 26/07/2024