Jobs at Thika Motor Dealers (TMD Kenya)
Jobs at Thika Motor Dealers (TMD Kenya) . TMD Kenya (Thika Motor Dealers) was established in 1981, operating in Thika’s Industrial area with support from ICDC and local banks. In 1989, TMD Kenya became an authorized General Motors (E.A) Ltd dealer for the Mt. Kenya and Lower Eastern regions.
Jobs at TMD Kenya
- Service Advisor
- Warehouse Assistant
- Warehouse Administrator
- Parts Advisor
Service Advisor
Jobs at Thika Motor Dealers (TMD Kenya)
Role Description
- This is a full-time on-site role for a Service Advisor at TMD Kenya’s Thika branch. The Service Advisor will be responsible for providing customer-focused service by ensuring customer satisfaction, handling customer inquiries, and managing the aftersales process. Strong communication skills and a customer service mindset are essential for this role.
Responsibilities
- Scheduling service appointments for customers.
- Act as the Interface between customers and service technicians to coordinate preparation of repair estimate, create vehicle repair orders and maintenance for authorization through the application of the ERP.
- Perform joint inspection of vehicles with customers both exterior and interior then accurately capture all customer’s issues and vehicle information in the ERP system and as per Aftersales policy & SOP.
- Coordinate on the need for repairs and maintenance by relying on information relayed by technicians, by questioning customers thoughtfully, and by researching vehicle history and relevant vehicle database information; then provide a job order to workshop controller.
- Co-ordinate preparation of repair estimates, send to customers and follow-up for work approval. The approval shall be by a signed pro-forma invoice or written email by the customer or an authorized representative of the customer.
- Ensure customer vehicle maintenance is satisfactorily completed on time and details for customer services rendered and costs for those services invoiced appropriately, ensuring satisfaction at every step of interaction.
- Ensure that a minimum of of 5 job cards per day are opened, closed and invoiced within the timelines as agreed with the customer.
- Ensure that a target minimum of 20 customers per day (S3 and S4) are contacted and feedback documented in the shared reporting template.
- Respond to and resolve Isuzu Contact Centre CRM trouble tickets (customer escalations) within the expected timelines.
- Provide daily reports of customers contacted, job cards pending invoicing, WIP updates and any other reports as required by the supervisor.
Qualifications
- Diploma in Automotive Engineering (Module 1,2,3)
- KCSE, minimum of C- plain.
- Ability to work extended hours and weekends when required.
- Isuzu certification as required.
- Customer Service, Customer-focused Service, and Customer Satisfaction skills
- Excellent communication skills
- Experience in aftersales services
- Strong problem-solving abilities
- Ability to work well in a team
- Knowledge of the automotive industry is a plus
- Degree or diploma in a relevant field
Apply Here > Service Advisor
Warehouse Assistant
Jobs at Thika Motor Dealers (TMD Kenya)
Role Description
- This is a full-time role for a Warehouse Assistant at TMD Kenya’s Thika location. The Warehouse Assistant will be responsible for packing, inventory control, forklift operation, inventory management, and providing excellent customer service.
Responsibilities
- In liaison with the Warehouse Controller, you will generate weekly stock holding report for analysis and effective coordination of stock level control.
- Provide service to customers who visit the service shop to purchase parts and perform picking of parts correctly identifying the part number of the part required by the customer.
- Preparation of regular reports of the following nature; stock levels, parts sales, parts movements.
- Preparation of parts purchases requirements and seeking approvals before forwarding to procurement officer in line with the Company demands.
- Receiving of parts from suppliers in the warehouse and confirming that the supplied is as per the initial company request.
- Participate in stoke take and address all stock variations within the shortest time possible.
- Ensure compliance to stock control process SOP, After-sales Policy @ 5s guidelines
- Ensure binning of received parts into their correct bin location.
Qualifications
- Accounting & Finance diploma is required.
- Professional course is an added advantage (e.g., CPA)
- Two years experience in Warehouse management Packing, Inventory Control, and Inventory Management skills
- Experience in forklift operation
- Customer service skills
- Attention to detail and organizational skills
- Ability to work in a fast-paced environment
- Physical stamina and ability to lift heavy objects
- Experience in warehouse or logistics operations is a plus
- High school diploma or equivalent
Apply Here > Warehouse Assistant
Warehouse Administrator
Jobs at Thika Motor Dealers (TMD Kenya)
Role Description
- This is a full-time on-site role for a Warehouse Administrator at TMD Kenya, located in Thika. The Warehouse Administrator will be responsible for stock control, inventory control, communication, customer service, and inventory management.
Responsibilities
- Maintain accurate stock records at all times ensuring real time match of physical stock vs ERP records
- To provide weekly report on Stock holding & stock movement in the warehouse for analysis and effective implementation of stock level controls so as to support minimal cases of stock variances and stock outs.
- Liaise with Service Advisors, procurement officer, Parts Assistants and Parts sales for timely issuance of requested parts
- Ensure proper arrangement of parts into their respective bins
- Oversee storage of parts particularly fragile items
- Provide a monthly report on the Stores requirements and operational expenditure so as to ensure the warehousing is operating optimally.
- Ensure compliance to stock control processes, SOP, After-sales policy and 5S guidelines.
- Planning and execution of regular stock take/stock audit (spot check) to ascertain stock accuracy that no variances occur, highlight any anomalies
- Effectively put in requests for purchase of items in view of lead time.
- Drive customer service excellence to every aspect of the store in terms of availability of requested parts and issuance turn around.
- In charge of closure of any nonconformity raised to warehouse.
- Monitor dead/dormant inventory and handle them as per the Disposal Management policy at all times.
Qualifications
- Accounting & Finance Bachelor’s Degree.
- A diploma in an automotive related course is an added advantage
- Proven experience of three years’ experience in warehouse management, preferably within an automotive environment.
- Stock Control and Inventory Control skills
- Strong communication and customer service skills
- Inventory management experience
- Attention to detail and organizational skills
- Ability to work in a fast-paced environment
- Proficiency in inventory management software
- Knowledge of automotive industry and spare parts is a plus
- High school diploma or equivalent
Apply Here > Warehouse Administrator
Parts Advisor
Jobs at Thika Motor Dealers (TMD Kenya)
Role Description
This is a full-time on-site role for a Parts Advisor located in Kitui Town. The Parts Advisor will be responsible for inventory management, assisting with customer service and satisfaction, and providing effective communication between customers and the dealership. They will also be involved in dealer management, ensuring smooth operations in the spare parts shop.
Responsibilities
- In liaison with the Parts Manager, handle Parts requisition in support of TAT and customer satisfaction.
- Responsible for parts counter sales within the set SOP, accurate pricing, acquire invoicing on ERP and ensure NIL reports of non- compliance.
- In liaison with After sales Marketers team/ call centre, draw weekly parts forecast by conducting at least ten (10) daily calls to customers and facilitate customer visit.
- Provide weekly reports on parts sales, lost Sales opportunities.
- Participate in performance management and achievement of departmental targets.
- Ensure achievement of ISUZU Customer Satisfaction Index (CSI) and CARE.
- Ensure all time accessibility of ISUZU Portal and Parts Catalogue.
- Generate parts numbers from ISUZU for the purpose of accuracy.
- Participate in performance Management and achieve of departmental target and ensure attendance of trainings.
Qualifications
- An automotive engineering diploma required.
- A management course certificates is an added advantage
- Two years experience in Warehouse management
- Customer Satisfaction and Customer Service skills
- Effective Communication skills
- Experience in Dealer Management
- Inventory Control skills
- Experience in spare parts management is a plus
- Knowledge of automotive parts and systems
- Strong organizational skills
Qualifications
- 3+ years of work experience with Automotive Parts
- 3+ years of work experience with After-Sales
Apply Here > Parts Advisor
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