Jobs at Senga Technologies
Jobs at Senga Technologies. Senga is a Nairobi-based startup streamlining supply chains and logistics for formal retail, starting with Africa.
Jobs at Senga Technologies
- Customer Service Operations Associate
- Operations Manager
- Software Engineer
Customer Service Operations Associate
Jobs at Senga Technologies
Your key role in operations
- Build and maintain relationships with customers and transporters
- Achieve high customer service and proper transporter management
- Address general customer requests and operations issues
- Manage customer transactions including trips and after-sale service
- Communicate effectively and efficiently with customers and team members
- Maintaining exemplary operational records
Your qualifications
- University degree level education with up to 2 years post-university work experience (start-up experience a plus but not required). We don’t focus on your field of study – just your dedication, integrity, dynamic nature, and ambition. High degree of professionalism and extreme attention to detail, excellent verbal and written communication skills with good mathematical, coordination and logistics handling skills. Good administrative and organisation skills with strong forward planning skills are also required. Strong preference for candidates who have worked in service and hospitality industries.
Physical demands & work environment
- Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.
Apply Here > Customer Service Operations Associate
Operations Manager
Jobs at Senga Technologies
Your key role in operations
• Understand Senga in and out, including the functions of all units and how they are inter-dependent
• Manage and maintain oversight of the Operations department
• Set challenging and realistic goals for growth, performance and profitability
• Create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company
policies all designed to foster growth, profitably and efficiencies within the company
• Evaluate operations performance by analysing and interpreting data and metrics
• Drive company results from both an operational and financial perspective by working closely with the CEO
• Spearhead the development, communication and implementation of effective growth strategies and processes
• Forge strategic partnerships and relationships with customers and other stakeholders with an intricate understanding of their
operational needs and daily interactions with us
• Cooperate with team members and all necessary departments including sales, accounts, technology etc., including on
issues affecting customers, Senga’s products, and overall business affecting customers, Senga’s products, and overall business
• Assist in training and guiding new team members and provide operational support to other departments
• Provide accurate and timely reports to the executives outlining the operational condition of the company
• Foster a growth-oriented, positive and encouraging environment while keeping team members and management
accountable to company policies, procedures and guidelines
• Assist team members in creating, growing and building a world-class, industry-leading organisation
Your qualifications
• University degree level education with 4+ years of leadership experience
• Experience in people and conflict management
• Exceptional verbal and written communication skills, good mathematical skills
• Strong sense of ownership; ability to get things done in a fast-paced environment
• Strong forward planning skills, ability to multitask, prioritise and manage multiple tasks simultaneously
• High integrity, strong work ethic, dynamic and ambitious
• High degree of professionalism and attention to detail
• Strong computer skills and ability to produce documents to a good presentational level
• Proactive qualities, ability to work well under pressure and with minimal supervision
• Excellent administrative, organisational, coordination, process and logistics handling skills
• Persistent, resourceful and creative problem-solver and opportunity-seeker with strong business acumen
• Ability to build and manage effective relationships
• Quick learner, good drive and team player
• Interest in the logistics industry and in solving its challenges
• Ability to jump in and complete any task quickly and effectively
Physical demands & work environment
Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.
Apply Here > Operations Manager
Software Engineer, Mid & Senior Level
Jobs at Senga Technologies
We are looking for smart software engineers interested in building beautiful, transformational technology, to join our team.
About the role
As a software engineer, you will be responsible for building the Senga platforms. You will help design, build, and own the services and infrastructure for the Senga web and mobile applications, and logistics core. You are very good at mathematics and logic, are flexible, and have a high ability to adapt to different coding languages, technologies, and parts of the stack. You truly will do a lot at Senga.
Roles and responsibilities
You will:
- Develop software using our development stack; give input into its evolution. We use Ruby on Rails, Flutter and ReactJS.
- Extend the web platform used by our Shippers, Transporters and Senga administrative staff. Be a major contributor to the Agile Software Methodology in use at Senga.
- Develop and maintain high throughput API’s that will serve different components of the application, and different constituents.
- Work cross-functionally with other team members and stake holders to design and implement Senga’s web and mobile applications, and logistics core
Desired skills and experience
- You must have an undergraduate degree in Computer Science, Mathematics, Engineering, or similar program (no exceptions)
- You must have a minimum of three years of post-university experience writing and shipping software (we are considering multiple levels). Entry-level candidates who topped their university classes will be given an experience exception
- You must have a track record of verifiable high performance; if you are a consistent and hungry top performer in your team, and are humble, you will love Senga
- You are experienced with developing user interface components and implementing them by following well-known workflows and practices.
- You are comfortable with system architecture and component design and are able to use design patterns. Having experience with a cloud platform is a plus.
- You are familiar with the Ruby on Rails, RSpec testing framework, OpenAPI specifications, ReactJs and Git.
- Develop features across multiple subsystems within our application by collaboration during requirements definition, designing, coding, testing and deployment. You have experience using development frameworks, relational databases, different virtualization platforms.
- Participate with operations and business teams to define plans for scaling, enhancing and standardizing Senga’s products
- Have experience in building data-driven applications and understand the need for instrumentation
- Demonstrate success at having been able to deliver products at scale individually or as part of a team. You get things done.
- Document proposed solutions by developing documentation, flowcharts, layouts, diagrams, etc.
- Be able to operate in an agile, fluid and ambiguous environment wearing ‘multiple hats’
- You are a great collaborator and recognize that startups are team oriented, and that each team member contributes tangibly to the future of the company.
- You are able to speak your mind and listen to others, too.
How to apply
Please be sure to include your GitHub (or equivalent) link.
(Pro tip 1: our technical interviewer likes to see very active GitHub links with high frequency check-ins.
Pro tip 2: we strongly prefer candidates who show longevity in roles so that we can measure true impact, i.e. the ability to work at a company for a notable period of time without jumping across multiple firms, except under rare extraneous circumstances.)
Apply Here > Software Engineer
Only applications submitted via the application link will be considered. We do not accept or respond to applications sent via email or other channels. Candidates who do not meet the qualifications will not be considered.
Applications are reviewed on a rolling basis.
