Vacancies at Mwananchi Credit Limited

Role Summary:

• A Senior data analyst is responsible for analyzing, sorting and interpreting data. You will be responsible for data collection, database creation, analysis and data protection standards for Mwananchi Credit Limited.

Qualifications:

• The incumbent must hold a Bachelor’s degree in Computer Science, Engineering or a related field.
• Minimum of 3 years of proven experience in an analyst role, preferably with leadership responsibilities.
• Computer literacy and proficiency.

Desired Skills:

• Creating strategies and analyzing data for the company
• Searching for the best tools for implementation
• Performing plan-based analysis
• Generating reports on the work done
• Data record management
• Prescribing recommendations for implementing changes
• The ability to organize the workplace
• The ability to communicate effectively within a team and with management
• The ability to quickly come up with solutions even in difficult situations
• Time management
• Team player

Role Summary:

• The Call Center Agent is responsible for maintaining strong customer relationships and furthering customer satisfaction ratings for Mwananchi Credit Limited.

Qualifications:

• The incumbent must hold a Bachelor’s degree in Business Management, Communications or a rela- ted field.
• Minimum of 2 years of proven experience in a call center or customer service and sales environment Computer literacy and proficiency
• Previous experience in call center setup

Desired Skills:

• Customer service – Maintain effective customer relations in a timely, efficient and prompt manner Team player – Positive attitude with the ability to work in a team environment:
• Flexibility – Manage large amount of inbound and especially outbound calls promptly and can work night shifts when needed.
• Organization – Keep a record of customer interactions, recording customers’ comments and compla- ints.
• Marketing – Prospecting through effective telephone marketing, close business and follow-ups.

Role Summary:

The Collections and Recovery Agent will be responsible for recovering the allocated Non-performing portfolio and strategizing on returning the accounts to performing status, full recovery or exit for Mwananchi Credit Limited. Region: Nairobi

Qualifications:

• The incumbent must hold a Bachelor’s degree in Business Management, Accounting, Finance or Business Administra- tion or a related field.
• 2 years of work experience in a financial institution as a debt collector will be an added advantage.
• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements.

Desired Skills:

• Debt recovery – Keep track of outstanding debts.
• Ensure compliance with the company policies and regulatory requirements about collection and debt recovery.
• Problem-solving – Plan a course of action to recover owed money.
• Communication – Locate and contact debtors through structured field visits.
• Negotiation – Payoff deadlines and payment plans, and enforce remedial measures such as restructuring or legal action to be undertaken.
• Customer service – Negotiating with clients and coming up with suitable exit strategies for the allocated book. Solution-oriented – Identify gaps in the system and recommend solutions.

Role Summary:

The Quality Assurance Analyst is responsible for monitoring and evaluating communication to ensure adherence to company policies, procedures, and quality standards for Mwananchi Credit Limited.

Qualifications:

• The incumbent must hold a Bachelor’s degree in Business Management, Communications or a related field.
• Minimum of 3 years of proven experience in a Quality Assurance Analyst role, preferably with leadership responsibilities.
• Computer literacy and proficiency.
• Previous experience in a Call Center setup.

Desired Skills:

• Listening skills – Listen to recorded or live calls to assess the quality of customer interactions.
• Knowledgeable – Assist in the development and implementation of quality assurance policies and pro- cedures.
• Multitasking – Following up on quality for outbound and inbound calls.
• Problem-solving – Establishing procedures and scenarios for quality control.
• Teamwork – Work closely with the leadership to address quality issues and support performance impro- vement initiatives.
• Informative – Stay updated on changes in regulations and best practices in customer service.
• Evaluate calls based on predefined criteria, including adherence to scripts, accuracy of information pro- vided, and overall customer service skills.