Senior IT Officer at Rafiki Microfinance Bank – Head Office
Job Summary:
The Senior IT Officer at Rafiki Microfinance Bank – Head Office is responsible for providing end-user IT system support to staff, handling of user queries, IT-related projects, IT infrastructure maintenance ensuring smooth and secure operations of core banking systems that meet the set SLA for smooth running of Bank
Key Responsibilities:
- Resolve IT system user queries and problems within the TAT.
- Troubleshooting, Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining Banks and its affiliate IT systems.
- Providing support, including procedural documentation and relevant reports;
- Creation of new users’ accounts and profile.
- Working with third parties to achieve IT related tasks
- Perform preventive maintenance duties on IT system.
- Perform EOD, EOM, EOY procedures
- Collaborate with other departments to leverage technology to enhance business operations.
- Manage network infrastructure including LAN, WAN, and VPN.
- Monitor network performance and troubleshoot issues to ensure optimal performance
- Server and systems administration-regular system updates and backups.
- Coordinate with vendors and service providers for procurement and maintenance of IT equipment
- Managing and maintaining databases to ensure data integrity and availability.
- Provide technical support and troubleshooting for end-users.
- Participate in IT projects, ensuring timely and successful completion.
- Ensure high availability and performance of servers, network systems, databases, and other IT infrastructure.
- Implement and maintain security protocols to protect against data breaches, malware, and other cyber threats.
- Provide technical support for the core banking software, ensuring updates, patches, and customizations are properly implemented.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2-4 Years’ working experience
- Experience with server administration, virtualization, and cloud services.
- Relevant certifications (e.g. Oracle Database Administration, CCNA, CompTIA Network+, CompTIA A+, Microsoft Certified: Azure Administrator, ITIL) are a plus.
- Integrity
- Interpersonal skills
- Demonstrable trouble shooting skills
- Confidentiality
Skills and Competencies:
- Strong analytical and troubleshooting skills.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Attention to detail and a commitment to quality.
How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject
Visit Here > Senior IT Officer
Apply on or before 25th January 2025 at 5:00pm.
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