Marketing Intern at Springboard Capital Ltd

Springboard Capital Ltd is looking for a Marketing Intern reporting to the Marketing Team Lead. The Marketing Intern at Springboard Capital Ltd role will be responsible for making outbound calls to existing and former customers, promoting our services, collecting customer data, and supporting the overall marketing strategy. This internship offers a unique opportunity to gain valuable experience in customer service, marketing, and data management.

RESPONSIBILITIES:

Conduct outbound calls to a list of existing and former customers to re-establish relationships and promote Springboard Capital’s products and services.
Engage customers in meaningful conversations to understand their current financial needs and provide financial solutions.
Gather and update customer information accurately in the database.
Ensure the collection of missing or incomplete customer bio-data, including but not limited to contact information, preferences, and feedback.
Document customer feedback and categorize responses for follow-up.
Identify customers ready for revival, promising potential, or those willing to refer others.
Report and track customer revival progress, ensuring that leads are followed up by the appropriate Relationship Officers (ROs).
Promote the referral campaign initiative by encouraging satisfied customers to refer friends and family.
Send SMS reminders and follow-ups to customers regarding special promotions
Maintain detailed records of customer interactions, feedback, and outcomes.
Prepare regular reports summarizing call outcomes, customer responses, and any follow-up actions required.
Work closely with the Marketing and Customer Relationship teams to ensure alignment in messaging and strategy.
Coordinate with ROs and Branch Managers to handle customer-specific requests or feedback
Any other duties assigned by the line manager from time to time.