Jobs at Yetu Sacco Society

JOB REF: YSL/TLS/2024
ROLES AND RESPONSIBILITIES

• Receiving and paying out cash to suitably identified members;
• Responding promptly to customer enquiries and escalating where necessary;
• Ensure daily reconciliation of cash held versus system reports;
• Maintain cash holding limit at all times;
• Provide daily reports and reconciliations;
• Achieve excellent customer satisfaction by minimizing error rate;
• Assist in marketing of Sacco products to members;
• Contribute to the fulfillment of department and company objectives and goals;
• Comply with all department and Sacco policies, procedures and regulations;
• Represent the Sacco in a manner that maintains and expands positive relations with all Members, potential Members and co-workers;
• Maintains the highest level of confidentiality with all information obtained;
• Contribute to the fulfillment of department and company objectives and goals;
• Comply with all department and Sacco policies, procedures and regulations;
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line;
• Any other lawful duties as may be assigned from time to time.

QUALIFICATIONS AND EXPERIENCE

• Holder of a Degree in Banking/Business Administration or equivalent;
• Experience in a Sacco environment is an added advantage;
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both Members and employees;
• Strong communication & organizational skills and mathematical skills;
• Competence with computers and other office machinery;
• Detail oriented, high degree of accuracy;
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both Members and employees;
• Ability to work in a fast-paced environment & under pressure as needed

JOB REF: YSL/HOO/2024
ROLES AND RESPONSIBILITIES
LEADERSHIP AND POLICY MANAGEMENT:

• Overall, in charge of the Operations unit/department.
• Assist the CEO in the development and implementation of operations strategies for the SACCO.
• Effective and efficient implementation of the operations policy, procedures, and guidelines.
• Provide technical advice and support to the Management on all Sacco operations matters.

FINANCIAL PLANNING, CREDIT MANAGEMENT, BUDGETING, AND REPORTING:

• Preparation and presentation of accurate and timely monthly reports and records including membership information and operations initiatives, staff and office matters.
• Periodic review and reporting on emerging operations issues/limitations.
• Preparing annual Operations plan, departmental budget and ensuring their effective implementation.
• Provide technical advice and support on all matters relating to operational management.
• Preparation of periodic reports on membership information and marketing initiative/outcome.

BUSINESS DEVELOPMENT AND MEMBER (CUSTOMER) MANAGEMENT:

• Enhance customer experience through effective customer relationship management.

HUMAN RESOURCES, ADMINISTRATION AND PEOPLE MANAGEMENT:

• Co-ordinate human resource planning, recruitment, development, management and discipline within the department.
• Ensure staff retention and motivation through training and continuous development.
• Carry out performance appraisal/management and training needs assessment on annual basis.
• Ensure proper records management and safe custody
• Ensure achievement of set performance targets and conducting performance appraisal in the department.

RISK MANAGEMENT AND COMPLIANCE:

• Ensure strict compliance with legal, regulatory and institutional requirements.
• Periodic review and reporting on emerging credit issues/limitations.

QUALIFICATIONS AND EXPERIENCE

• Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:
• A Bachelor’s Degree in Business Administration or a related field.
• Knowledge on relevant ERP will be an added advantage
• Minimum level of professional qualification required to perform effectively in the role: A professional Accounting qualification
• CPA-K /ACCA/ACA/CFA and a member in good standing with ICPAK or relevant professional body.
• Minimum months or years of experience required to have to be appointed to the position:
• A minimum of 8 years working experience, 5 years of which must be in a management position.

KEY PERFORMANCE INDICATORS

• Institutional policies and procedures in place.
• Customer service and retention ratios
• Growth-Membership & Deposits
• Efficiency and effectiveness in Sacco Operations-Credit, Membership
• Staff retention, productivity and satisfaction ratios
• Efficiency of Procurement services.
• Preparation of Board papers.
• Institutional compliance to relevant laws and regulations

SKILLS & COMPETENCIES

Technical Skills:

• Good knowledge of the market and the Society’s products and services.
• Strong analytical skills.
• Self-confidence and motivated.
• Excellent communication and presentation with strong written and oral skills.
• Good people, interpersonal and networking skills.
• Knowledgeable with working experience of the relevant ERP software.
• Leadership and Management
• Knowledge Management
• Performance Management
• Human Resource management
• People Management

Behavioural skills:

• Explores places/situation to maximize innovation for the Society.
• Makes procedural suggestion to encourage progress towards a define objectives.
• Consistently treating all people with dignity, fairness, respect and inspires the team.
• Fosters an environment within the Society that is concerned with delivering the highest quality service to client.
• Articulates a vision for operational excellence, including the strategic, long -term management of finance and people.
• Models experimentation and learning from trying new approaches.
• Leverages on the strength of other to accomplish the set objectives.
• Empowers the team to be effective and champions continuous improvement.
• Proficient in Microsoft office suite

JOB REF: YSL/IAA/2024
ROLES AND RESPONSIBILITIES

• Ensuring adherence to all financial accounting policies and procedures;
• Ensuring compliance with regulatory requirements and timelines;
• Undertaking a variety of audit assignments relating to pre-audit of payments, evaluation and review of internal control systems;
• Reconciliation of budgetary allocations with monthly expenditures summaries;
• Drafting preliminary audit reports, queries and observations for Internal Auditor’s consideration;
• Conduct periodic stock takes/audits;
• Conduct investigations as may be directed by the internal auditor;
• Maintaining files and supporting documentation for audits and other assignments;
• Follow up on recommendations made in both internal and external audit reports;
• Any other lawful duties as may be assigned from time to time.

QUALIFICATIONS AND EXPERIENCE

• Must have a Degree in Accounting or Finance. A CPA(K) holder;
• Have served in Yetu Sacco or a comparable organization for at least Two (2) years preferably;
• Team player with good leadership skills and excellent communication and interpersonal skills;
• Unquestionable integrity and strong ethical standards;
• Proven knowledge of auditing standards and procedures, laws, rules and regulations;
• Have demonstrable understanding of Audit function.

JOB REF: YSL/CA-1/2024
ROLES AND RESPONSIBILITIES

• Processing, appraising of loan applications and ensuring that all the necessary support documentation (i.e. Insurances, tracking Certificates, licenses, certifications, statutory and constitutional documents) are received from clients and are current, valid and correctly stored in credit files.
• Ensuring loans are closed in compliance with the loan terms and policy and are properly booked in the core banking system.
• Preparing along with the Head of Credit the credit proposals for presentation and consideration by the credit committee;
• Security perfection of both properties and Motor vehicles i.e.; for motor vehicles must ensure joint registration and for property charge of property before disbursement;
• Offering members with alternative solutions if they cannot qualify for the applied loan;
• Discharging of collaterals after successful clearance of loans;
• Responsible for letters of offer execution;
• Maintaining confidentiality of members loan information;
• Ensuring compliance with the credit policy and procedures of the Sacco and co-ordinating efforts together with the Branches to ensure adherence to the Credit Policy and lending guidelines;
• Ensuring high turnaround time (TAT) for Credit proposals;
• Analyzing periodic monitoring reports from designated clients, third party monitors and discuss with the Head of Credit;
• Ensuring that all appraisal decisions meet the agreed SLA;
• Ensuring all disbursed loans are forwarded in time;
• Management of credit risks through analysis and recommend approvals for facilities within the Institutions tolerable risk levels;
• Co-ordinating enforcement of sanction conditions and risk mitigation strategies;
• Credit monitoring and portfolio analysis;
• Ensuring proper reporting, documentation and review to determine that lending to the respective segments is within acceptable risk;
• Assisting in reviewing and analyzing all new loans from Branches and provide timely recommendations;
• Any other lawful duty as may be assigned from time to time.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Cooperative Management or Commerce or its equivalent from a recognized university;
• Have experience in Credit Operations or Debt Collection in Yetu Sacco or like organizations for at least (3) years
• Qualifications in Accounting or Finance are an added advantage;
• Good interpersonal & communication skills with excellent customer service;
• A team player with the drive to improve performance;
• Self-driven and possess the ability to work with minimum supervision;
• A high degree of integrity and commitment.

JOB REF:YSL/CA-2/2024
ROLES AND RESPONSIBILITIES

• Review projects in property development suitable for financing bearing in mind risk/return parameters set by the Sacco;
• Monitor in collaboration with the Sacco business and credit risk units, progress on project implementation;
• Monitor the financial and operational performance of projects for early identification of potential problems as well as initiate timely remedial actions;
• Generate various management reports on performance of the construction loan portfolio;
• Handle enquiries from prospective clients that sometimes involve preliminary site visits with the RMS/PSMs;
• Provide guidance for the purposes of re-packaging construction/project cases to meet banks requirement;
• Review Sacco new applications for funding submitted from the department, business units or our branch network;
• Initiating projects disbursement memos for review by the Technical team as per the laid down policies and procedures;
• Benchmark the competition and advising on new product offerings and maintaining a project comparable database to assist the business in project analysis and respond to customer product complaints especially during project implementation;
• Maintain construction project files, that relate to customer correspondence, work in progress, approved credit request and general correspondence as well as project processing and administration;
• Conduct pre-appraisal reviews and communicating the findings to the business development manager and prospective clients;
• Review submitted project documentation that includes but not limited to titles, approved architectural drawings, structural drawings, NEMA approvals/Licenses;
• Conduct initial review of technical documents with a view to advice on their adequacy to proceed to technical review;
• Review offer letter terms and conditions to ensure they in tandem with the envisioned mode of project implementation;
• Review submitted interim valuations before initiating disbursements requests;
• Hold meetings with clients. consultants to address issues on proposed construction projects;
• Conduct periodical site visits to asses projects and hold discussion with concerned parties together with the project managers;
• Undertake detailed appraisal report for review by the team leader and work in conjunction with the business units and project managers to write supervision reports that asses critical parameters at implementation stage;
• Work together with various business units and the project managers to address issues arising out of the outcome of the supervision at implementation stage and monitor performance of the project;
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels;
• Conduct post implementation review on projects and record key learning points for dissemination with a view to improving on the Sacco processing procedures and risk management;
• Ensure strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.

QUALIFICATIONS AND EXPERIENCE

• A Bachelor’s Degree in a business-related field from a recognized University with at least five (5) years working experience in banking or in a financial institution.
• Professional qualifications will be an added advantage.
• Good knowledge of mortgage product and mortgage sales experience with a good appreciation of legal processes in conveyance/ land matters
• Proactive, assertive and highly adaptable to change with strong analytical skills and customer centric mindset.
• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment skills.
• Ability to analyze data, information and situations for effective work performance with excellent attention to details and quality output.

JOB REF: YSL/CRO/2024
ROLES AND RESPONSIBILITIES
FINANCIAL: 50%

• Credit Application file set up and follow up.
• Collect and analyze customers or prospect financial statements and other documents.
• Analysis and preparation of credit facility application files, and adherence to pricing conditions negotiated, within set SLAs after receipt of all the documents from the customers.
• Identify opportunities to cross sell the Sacco’s various products.
• Ensure full compliance with the Sacco’s Credit Policy.

CUSTOMER FOCUS: 30%

• Managing the loan portfolio.
• Analysis of the real needs of the customer and check consistency of requested and proposed facilities.
• Ensure retention of clients while enriching and updating prospect databases.
• Identify opportunities to meet customer needs and for cross selling.
• Follow up on customer complaints and ensure delivery within Service Level Agreements and procedures.
• Scheduled focused calls to customers to contribute to continuous improvement of customer relationships.

OPERATIONAL: 20%

• Counterparty Risk Contribution: Update time schedules of customer files: KYC information, call reports, maturities, completion of security documentation, insurances, rates and loan installment arrears.
• Ensuring adherence to the regulatory compliance and implementation of effective anti-money laundering procedures controls.
• Ensuring initiation of MOUs with reputable organizations.
• Strict adherence to the Sacco’s Code of Ethics in all customer dealings.

QUALIFICATIONS AND EXPERIENCE

• University Degree preferably in a Business-related field.
• Atleast 3 years working experience as a Credit Officer handling MSME clients in financial institutions(Sacco/Microfinance/Bank)
• Solid analytical skills and experience in credit appraisal, handling, and resolving customer requests and queries.
• Good understanding of prudential guidelines and KYC.
• Strong communication and team-building skills with ability to work with diverse teams.
• Resilient, confident and self-motivated.