Jobs at WaveX ISP

Job Descriptions:

• The position is responsible for standard installations and service calls which includes:-Wireless broadband equipment installation (antenna, cabling, power source, network jack.)
• Customer troubleshooting and repair (driving to and from service calls, on-site configuring of radio equipment)
• Tower climbing and rescue.
• Base station troubleshooting and repair.
• Cabling and cabinet organization.
• Weekly inventory management and reporting.

Requirements/Skills/Knowledge:

• 1 to 2 years experience in rooftop antenna installations.
• Computer literacy.
• Basic understanding of TCPIP, crimping, cable management & structured cabling.
• Tower experience preferred and capable of working in hieghts.
• Basic construction knowledge and able to work with power tool.
• Good communication skills.
• Strong troubleshooting ability.
• Self-motivated personality.
• Can-do attitude.
• Willingness to learn and take on greater responsibility.
• Good physical condition (able to carry 20kgs.)
• Must own and be adept with power tools. Company will provide vehicle, power tools, ladders, etc.

• The Network Engineer Interns will be responsible for the installation, maintenance and support of computer communication networks of WaveX ISP.
• The Intern will be responsible for ensuring the proper flow and operation of communication networks to thus ensure more optimal performance and availability for users.
• The working area of the network engineer interns could be in the IT support team/NOC or radio installation team.

Typical Tasks Usually Include:-

• Ensure stable and reliable ISP network services (e.g. access products, service networks and core network).
• Day-to-day network performance monitoring.
• Network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Trouble ticket generation and response; carrier interface and escalations.
• Deployment and maintenance of network monitoring, analysis and reporting tools.
• Application of configuration changes via our change control systems and processes
• Installation of network hardware and software.
• Participate in a 24×7 call-out rota.

Eligibility:

• Computer Science & I.T. majors are welcome.
• Being enrolled in a university or have less than 12 months of graduated.
• From 18 up to 26 years old.

• WaveX ISP is looking for a Sales Representative to be responsible for generating leads and meeting sales goals. Duties will include sales presentations and product demonstrations, as well as negotiating contracts with potential clients.
• In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Previous experience in a sales role is an advantage.

Main goals of this role:

• Expand sales to Businesses and homes.
• Visit and sign up clients in their houses if requested.
• Achieve allocated sales and revenue targets.
• Generating business leads and following up on sales opportunities.
• Cold calling potential customers and building relationships.
• Establishing customer needs and selling products accordingly.
• Working with weekly and monthly sales targets and Key Performance Indicator.
• Arranging meetings with clients and carrying out product demonstrations.
• Following up swiftly on sales enquiries and sending out information.
• Working closely with other teams to develop new business.
• Researching the market and identifying potential target customers.

What we expect of you:

• Good knowledge of ISP business. Exposure in selling Internet Products to the mass market.
• Proven track record of bringing new business and a natural ability to drive sales.
• Must be self-motivated with a strong desire to succeed.
• Excellent time management skills, Positive attitude and “love of selling.”
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook

• We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.
• The ideal Call Center Customer Service Representative will be customer focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

Call Center Customer Service Representative Responsibilities:

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

Call Center Customer Service Representative Requirements:

• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Ability to work your assigned shift and from home.
• Advanced fluency in English (speaking / writing). The job requires the ability to communicate in English with our customers and team at a professional working capacity.
• Proficiency with computers, especially with regards to CRM software.
• Ability to resolve conflict and diffuse tension.
• Ability to work weekends, evenings, and statutory holidays if required
• Strong time management skills.
• Ability to work weekends, evenings, and statutory holidays if required