Jobs at Royal Mabati Factory Limited

Royal Mabati Factory Limited is a distinguished leader in the roofing industry, committed to delivering exceptional solutions and products. Since our establishment in 2005 and incorporation in 2015, our state-of-the-art factory in Nairobi has been setting the benchmark for roofing excellence.

Royal Mabati Factory Careers

Receptionist
Customer Care Manager
B2B Sales Manager
Factory Manager

Receptionist

Jobs at Royal Mabati Factory Limited

The Receptionist will be responsible for managing the front desk, greeting visitors, and performing various administrative tasks to support the organization.

Key Skills & Qualifications:

Education – High school diploma or equivalent; additional certification in Office Management or a related field
Proven work experience as a Receptionist, Front Office Representative, or similar role
Customer service attitude with a focus on creating a positive visitor experience.
Ability to handle a busy front desk environment with a calm and friendly demeanor
Ability to be resourceful and proactive when issues arise.
Familiarity with safety and security procedures in a factory setting
Ability to handle confidential information with discretion

Key Competencies

Greet and welcome visitors, direct them to the appropriate office, and assist with inquiries.
Keep the reception tidy and well-stocked with necessary materials (pens, forms, brochures, etc.).
Provide accurate information in person, via phone, and email while distributing internal communications.
Monitor and control visitor access through logbooks and follow security procedures.
Order and maintain stock of front office supplies, including coffee machine supplies.
Handle filing, photocopying, transcribing, and faxing tasks as required.
Ensure the showroom is clean and that sample mabati are organized and returned after use.

Customer Care Manager

Jobs at Royal Mabati Factory Limited

The Customer Care Manager will lead the team to ensure top customer satisfaction. They will handle inquiries, resolve complaints, and enhance service strategies. The role includes managing interactions, tracking performance, and improving processes.

Key Skills & Qualifications:

Education: Bachelor’s Degree in Business Administration, Customer Service, or related field.
Experience: Minimum of 5 years of experience in a customer care management role.
Proven success in meeting customer satisfaction targets and improving service processes.
Deep knowledge of customer service principles, best practices, and strategic implementation.
Strong leadership and team motivation skills for optimal performance.
Excellent communication, interpersonal, and problem-solving abilities.
Proficient in MS Word, Excel, and PowerPoint.
Adaptable, able to multitask, and collaborate with cross-functional teams.

Key Competencies

Customer Service Strategy: Develop and align service strategies with business goals to enhance satisfaction.
Team Management: Lead, train, and support the team to achieve performance targets.
Customer Interaction: Handle escalations, resolve complaints, and implement feedback mechanisms.
Performance Monitoring: Track service performance, set KPIs, and report insights.
Process Improvement: Optimize service processes and integrate industry best practices.
Customer Relations: Maintain strong relationships and use feedback to enhance services.
Budget Management: Oversee budget allocation, monitor spending, and ensure compliance.
Training & Development: Train, mentor, and review team performance for growth.
Customer Feedback: Analyze feedback to improve services and address concerns.
Compliance & Ethics: Ensure adherence to regulations and uphold ethical standards.

B2B Sales Manager

Jobs at Royal Mabati Factory Limited

The B2B Sales Manager will drive marketing opportunities and implement impactful sales plans to boost revenue, Lead and execute strategies, managing sales and marketing activities to grow the brand, Collaborate with other sales managers on campaigns and oversee departmental operations.

Key Skills & Qualifications:

Education: Bachelor’s degree in business administration or a related field
Experience: 4+ years as a sales head or manager.
Strong organizational skills, initiative, and a sense of accountability.
Proven leadership, team management, and performance supervision abilities.
Skilled in selling, marketing, negotiation, and customer management.
Analytical, problem-solving mindset with a focus on results and innovation.
Excellent communicator, capable of mentoring and resolving customer issues effectively.

Key Competencies

Achieve sales targets by managing and motivating the sales team effectively.
Develop strategic business plans to expand the customer base and ensure market presence.
Build strong customer relationships by understanding and meeting their needs.
Identify market trends, emerging opportunities, and competition for growth.
Present accurate sales forecasts and performance reports to management.
Recruit, coach, and monitor sales representatives to meet KPIs and targets.
Develop and implement effective sales strategies and incentive programs.
Resolve customer and staff issues, ensuring smooth communication and operations.
Monitor product performance and collaborate with marketing for brand improvements.
Manage branches, ensure accurate sales reporting, and open dealership markets countrywide.
Candidates With Knowledge On How To Handle Distributors Are Encouraged

Factory Manager

Jobs at Royal Mabati Factory Limited

The Factory Manager will oversee and manage the day-to-day operations of the factory, ensuring production efficiency, quality control, and staff performance align with organizational goals and is responsible for maximizing operational efficiency, maintaining safety standards, meeting production targets, and fostering a collaborative environment.

Key Skills & Qualifications:

Knowledge In:

Production and Manufacturing Processes.
Quality Management Systems.
Health and Safety Regulations.
Inventory Management and Supply Chain.
Strong Leadership and People Management Skills.
Excellent Problem Solving and Decision-Making Skills.
Effective Communication Skills.
Budgeting and Cost Control Skills.

Key Competencies

Plan and oversee daily production activities to ensure maximum efficiency
Coordinate production schedules to meet customer demands and deadlines
Maintain high standards of quality control, identifying and correcting production issues
Supervise, train, and motivate factory personnel, ensuring high productivity and adherence to company policies
Implement and maintain strict safety guidelines and protocols for a safe work environment
Monitor and control inventory levels, ensuring materials are available and minimizing waste
Manage the factory budget, monitoring expenses and seeking cost-saving measures
Prepare regular reports on factory performance, production targets, and quality standards