Job Summary

The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:

• Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
• Addressing customer concerns by resolving issues and responding to complaints effectively.
• Providing technical support for the installation, use, and maintenance of smart meters.
• Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
• Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products.
• This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.

Job Details

• Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to rearrange the house in readiness for the cooking solution taking ventilation into consideration.
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customers, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safekeeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing the consumption of the Customers assigned/ allocated to them
• In charge of the customer service by communicating correctly any messages intended to our customers.
• Resolving customers’ delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization about the competitor’s activities
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion, LPG, and exchanging of used batteries with charged batteries at the customer’s premises – Efficient and timely delivery of order,s including new placements.
• Providing feedback from the customer on any issues arising on time.
• Execute any other duties as may be assigned by management from time to time.

Requirements

• Diploma/Degree in any sales or related field.
• Minimum of 1 year of experience in sales, customer acquisition & support.
• At least 1 year of riding experience (Boda Boda/ Motorcycle).
• Valid A2  Driving Licence with appropriate NTSA Stamps.

Key Capabilities:

• Integrity, Honesty, Commitment to Company goals
• Individual initiative, good communication skills on the telephone, and in-person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail.
• Fluent in English and Kiswahili.

Job Summary

The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:

• Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
• Addressing customer concerns by resolving issues and responding to complaints effectively.
• Providing technical support for the installation, use, and maintenance of smart meters.
• Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
• Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products.
• This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.

Job Details

• Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to rearrange the house in readiness for the cooking solution taking ventilation into consideration.
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customers, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safekeeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing the consumption of the Customers assigned/ allocated to them
• In charge of the customer service by communicating correctly any messages intended to our customers.
• Resolving customers’ delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization about the competitor’s activities
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion, LPG, and exchanging of used batteries with charged batteries at the customer’s premises – Efficient and timely delivery of order,s including new placements.
• Providing feedback from the customer on any issues arising on time.
• Execute any other duties as may be assigned by management from time to time.

Requirements

• Diploma/Degree in any sales or related field.
• Minimum of 1 year of experience in sales, customer acquisition & support.
• At least 1 year of riding experience (Boda Boda/ Motorcycle).
• Valid A2  Driving Licence with appropriate NTSA Stamps.

Key Capabilities:

• Integrity, Honesty, Commitment to Company goals
• Individual initiative, good communication skills on the telephone, and in-person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail.
• Fluent in English and Kiswahili.

Job Summary

The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:

• Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
• Addressing customer concerns by resolving issues and responding to complaints effectively.
• Providing technical support for the installation, use, and maintenance of smart meters.
• Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
• Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products.
• This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.

Job Details

• Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to rearrange the house in readiness for the cooking solution taking ventilation into consideration.
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customers, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safekeeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing the consumption of the Customers assigned/ allocated to them
• In charge of the customer service by communicating correctly any messages intended to our customers.
• Resolving customers’ delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization about the competitor’s activities
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion, LPG, and exchanging of used batteries with charged batteries at the customer’s premises – Efficient and timely delivery of order,s including new placements.
• Providing feedback from the customer on any issues arising on time.
• Execute any other duties as may be assigned by management from time to time.

Requirements

• Diploma/Degree in any sales or related field.
• Minimum of 1 year of experience in sales, customer acquisition & support.
• At least 1 year of riding experience (Boda Boda/ Motorcycle).
• Valid A2  Driving Licence with appropriate NTSA Stamps.

Key Capabilities:

• Integrity, Honesty, Commitment to Company goals
• Individual initiative, good communication skills on the telephone, and in-person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail.
• Fluent in English and Kiswahili.

Job Summary

The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:

• Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
• Addressing customer concerns by resolving issues and responding to complaints effectively.
• Providing technical support for the installation, use, and maintenance of smart meters.
• Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
• Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products.
• This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.

Job Details

• Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to rearrange the house in readiness for the cooking solution taking ventilation into consideration.
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customers, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safekeeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing the consumption of the Customers assigned/ allocated to them
• In charge of the customer service by communicating correctly any messages intended to our customers.
• Resolving customers’ delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization about the competitor’s activities
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion, LPG, and exchanging of used batteries with charged batteries at the customer’s premises – Efficient and timely delivery of order,s including new placements.
• Providing feedback from the customer on any issues arising on time.
• Execute any other duties as may be assigned by management from time to time.

Requirements

• Diploma/Degree in any sales or related field.
• Minimum of 1 year of experience in sales, customer acquisition & support.
• At least 1 year of riding experience (Boda Boda/ Motorcycle).
• Valid A2  Driving Licence with appropriate NTSA Stamps.

Key Capabilities:

• Integrity, Honesty, Commitment to Company goals
• Individual initiative, good communication skills on the telephone, and in-person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail.
• Fluent in English and Kiswahili.

Job Summary

The Motorized Technical Service Technician plays a key role in supporting the organization’s customer service and sales goals. The primary responsibilities include:

• Signing up new customers and ensuring timely delivery of LPG cylinders filled with gas to both new and existing customers.
• Addressing customer concerns by resolving issues and responding to complaints effectively.
• Providing technical support for the installation, use, and maintenance of smart meters.
• Retaining current customers while onboarding and signing up new ones through the Smart Sale App.
• Training customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products.
• This role requires a customer-focused approach, technical expertise, and a commitment to ensuring customer satisfaction.

Job Details

• Responsible for signing up/enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area.
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to rearrange the house in readiness for the cooking solution taking ventilation into consideration.
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customers, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safekeeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing the route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing the consumption of the Customers assigned/ allocated to them
• In charge of the customer service by communicating correctly any messages intended to our customers.
• Resolving customers’ delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization about the competitor’s activities
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion, LPG, and exchanging of used batteries with charged batteries at the customer’s premises – Efficient and timely delivery of order,s including new placements.
• Providing feedback from the customer on any issues arising on time.
• Execute any other duties as may be assigned by management from time to time.

Requirements

• Diploma/Degree in any sales or related field.
• Minimum of 1 year of experience in sales, customer acquisition & support.
• At least 1 year of riding experience (Boda Boda/ Motorcycle).
• Valid A2  Driving Licence with appropriate NTSA Stamps.

Key Capabilities:

• Integrity, Honesty, Commitment to Company goals
• Individual initiative, good communication skills on the telephone, and in-person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail.
• Fluent in English and Kiswahili.