Jobs at 4G Capital

Jobs at 4G Capital the market leader in unsecured working capital lending in Kenya and Uganda.

We empower micro and small businesses to grow and succeed by providing instant access credit and training to unlock business growth, maximising the impact for micro business owners. Products and services are delivered via mobile money and proprietary fintech systems and data-led algorithmic underwriting. The award-winning company is Africa’s highest scoring fintech B Corp, the highest standard in global ESG and impact assessment.

Jobs at 4G Capital

Commission Based Call Center Agents(CBCC)
Office Administrative Assistant
Sales and Collections Interns
Senior Product Manager
QA Engineer

Commission Based Call Center Agents(CBCC)

Jobs at 4G Capital

Job Purpose

The Commission Based Call Center Agents(CBCC) purpose is to manage delinquent customer portfolio and to recover any overdue monies in line with 4G Capital. They will be liaison between our company and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

Roles & Responsibilities

To manage work queues to ensure all delinquent queues are actioned.
Capture all call information accurately through system interactions
Make contact with defaulting customers by calling them with an aim of negotiating a settlement of the arrears
Monitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G Capital policies.
To achieve the monthly collection target.
All communication whether written or oral to be in line with the 4G Capital quality standards.
To be at work on time in line with your allocated shift.
To adhere to break schedules as defined in the shift patterns.
All calls to be recorded and stored as defined in the 4G Capital policy.
Other ad hoc tasks as defined by the Call Center Manager.
Identify and escalate deceased or disabled customers to collections management for review or collection termination.
Work closely with the branches on their bad debt portfolio.

Required Skills for a Commission Based Call Center Agent

6 months – 1 year of call center experience preferably in collections
A diploma/bachelor’s qualification in a business related course
Computer literacy is mandatory
Previous call center or collections experience in retail or financial services advantageous
Fluent in English (written and verbal) and Swahili will have an added advantage.
High communications & presentation skills
Ability to handle confidential information
Organisational skills with attention to detail
Excellent time management skills and ability to multitask and prioritise work
Attention to detail and problem-solving skills
A Strong service ethos is essential
A can do, proactive, energetic attitude towards your work and people is a must.
A good self- manager,
You need to be a strong team player, prepared to get your hands dirty
A ‘make it happen’, positive, energetic attitude to your day-to-day work
Enthusiasm to hit the highest standards
A practical approach to issues and challenges
A desire to make a difference every day.
Ability to work independently and as a team to meet deadlines, goals and objectives

Office Administrative Assistant

Jobs at 4G Capital

Job Purpose

The Office Administrative Assistant will manage the office and information requirements of the Headquarters staff of 4G Capital. They will be the first point of contact for visitors and will handle various administrative tasks, including the creation of newsletters and event management. This role requires strong organisational skills, excellent communication abilities, and proficiency in design and presentation.

Roles & Responsibilities Reception Duties:

The office Assistant will greet and welcome visitors in a professional and friendly manner.

Answer, screen, and forward incoming phone calls.
Maintain a clean and organized reception area.
Plant maintenance for HQ and the Call Center.
Management of the Board room and other meeting rooms – booking system, preparation, maintenance and usage.
Provide general support to visitors

Administrative Support:

Manage office supplies inventory and place orders as needed.

Handle incoming and outgoing mail and deliveries as the point person.
Assist with scheduling meetings and coordinating calendars.
Receiving and electronic filing of reports, contracts, presentations and ensuring they are properly filed in accordance with the Group filing structure
Maintaining hard copy filing of key documentation
Renewal of business permits and OSHA Certs – HQ and OSA
Coordinate and oversee office repairs and maintenance are done – HQ and the call center.
Assist in office administrative operations and procedures

Office Health and Safety:

Maintaining office health and safety in alignment with OSHA guidelines (HQ and OSA,) and overseeing implementation of OSH regulations in the workplace.

Office monthly checks and maintenance of registers, etc.
ESG and OSH committee member – capturing minutes and action points of the quarterly meetings

Design and Presentation:

Create visually appealing newsletters and other company communications and assist in preparing presentations for internal and external use.

Event Management: Plan and coordinate company events, including Christmas parties, lunches, CSR activities (Waithaka Special) and other special occasions.

Liaise with vendors and service providers to ensure smooth execution of events.
Organize and schedule meetings and meeting room bookings
Booking accommodation for candidates attending internal interviews and organizing interview lunches

Meeting Minutes and Reporting: Attend meetings and accurately take minutes.

Prepare and distribute meeting minutes to relevant stakeholders.
Compile and prepare reports as required by management ensuring quality standards are met.
Prepare and format documents, reports, and presentations.
Ensure security, integrity, and confidentiality of data

Required Skills for a Office Administrator

Bachelor’s degree in Business Administration or relevant discipline
Minimum 3 years of proven experience as an office Assistant or other relevant administrative support experience
In-depth understanding of the entire MS Office suite.
Ability to organize a daily workload by priorities.
Must have design and presentation skills
Must be able to meet deadlines in a fast-paced, quickly changing environment.
A proactive approach to problem-solving with strong decision-making skills.
Excellent and Professional level verbal and written communications skills.
Organized and articulate
Friendly team player
Detail orientation and able to work independently with little supervision

Sales and Collections Interns

Jobs at 4G Capital

Job Purpose

The Sales and Collections Interns will collaborate closely with Loans Officers and Collections Officers to meet demanding targets and deliver exceptional customer service to our small business and entrepreneur clients.

Roles & Responsibilities

Work in pairs with Loans Officers and Collections Officers
Support and maintain an excellent work environment to achieve branch targets
Deliver first rate customer service
Build excellent relationships with customer-partners and opinion leaders in catchment area
Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
Assist in contacting debtors to receive payment
Assist in following up on defaulters to recover payments
Carry out customer education and maintain relationships
Assist in maintaining exhaustive and accurate Debt Management Forms
Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
Assist in spoof calling
Forward defaulter files to HQ collectors on appropriate date

Required Skills for a Sales and Collection Internship

A good level of general education- Diploma or degree
Computer literacy
Education background in sales/Marketing
Experience in a related field will be an added advantage
Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
Ensuring active support in Sales and Business Development
Enforcement of contract and repayment obligations
General support to all tasks
Timely communication to customers and all stakeholders
Support in Branch Operations
Information Collection
Integrity and ability to work in consumer finance.
High motivation and self-starter attitude.
Functional problem solver.
Process discipline and ability to follow SOPs.

Senior Product Manager

Jobs at 4G Capital

Job Purpose

The Senior Product Manager will drive the design and delivery of 4G Capital products, ensuring they have known customer and business value. They will ensure continuous improvement to the overall combination of services provided to the customer in order to maximise market penetration, growth, and profitability, through an enhanced experience.

Roles & Responsibilities

To lead and offer innovative products that meet 4G Capital customers’ needs and experience to grow the company’s market share.

Creating product vision –

you will own an area of 4G Capital product and within this create a vision which aligns with the wider business strategy. This vision will incorporate the perspectives of other teams including tech and operations, and be known throughout 4GC.

Creation and maintenance of product roadmap –

you will own the roadmap for your product(s), ensuring it is groomed and ready for development. The roadmap will incorporate the perspectives of other teams and be known throughout 4GC.

Agile product design and delivery –

you will form a key part of the scrum team, working closely with the scrum-master and tech lead to ensure the vision and roadmap are well documented and communicated.

Stakeholder management,

including the ability to present at the most senior level, and to constructively challenge where appropriate.

Collaboration;

product should be the most highly collaborative team in the business and it’s your responsibility to model and create these behaviors.

Prioritization;

there are often many conflicting priorities and therefore the ability to determine what activity is most important is key. This will always be based on a combination of customer value, business value and technical feasibility.

Required Skills for a Senior Product Manager

Experience of agile product delivery; working knowledge of key tools (JIRA etc), language and roles.
Experience of working with engineers; working knowledge of key engineering phases (QA, testing etc); experience working closely with API products is desirable.
Experience of design tools and/or working with designers; working knowledge of design tools (Figma, Invision, Sketch etc) and/or experience of working with colleagues using these tools.
Highly motivated, highly organized, creative, and able to work with limited supervision and deliver within tight time frames.
You will have several years’ experience in a similar environment in a similar role, with evidence of products that you have delivered to customers.
Proven track record of managing all aspects of a successful product throughout its lifecycle.
Proven ability to develop product and marketing strategies.
Solid technical background with understanding and/or hands-on experience in software development and web technologies
Experience in delivering finely tuned product marketing strategies.
Creativity; evidence of problem solving and creative thinking when faced with a challenge.
Documentation; the ability to write and communicate clearly will enable other teams to be more productive.
Experience of using customer centric tools and processes; to ensure we’re designing products that help our customers you will need to have experience of collecting customer feedback, documenting personas, and bringing customer data into the product life cycle.

QA Engineer

Jobs at 4G Capital

Job Purpose

The QA Engineer will be responsible for designing, developing, and executing test plans to ensure the quality and functionality of our applications built on Google Cloud Platform (GCP).The successful candidate should be a passionate and detail-oriented QA Engineer who will ;
Identify and report bugs and defects through manual and automated testing procedures.
Collaborate with developers to reproduce and resolve defects identified during testing.
Participate in code reviews to identify potential issues early in the development lifecycle.
Stay up-to-date on the latest QA methodologies and tools.
Contribute to the improvement of existing testing processes and automation frameworks.

Roles & Responsibilities

Test Strategy and Planning:

Collaborate with cross-functional teams to define and implement comprehensive test strategies for our FinTech applications.
Develop detailed test plans and test cases covering functional, integration, performance, and security aspects.
Estimate test efforts and timelines accurately.

Test Execution and Automation:

Execute manual and automated tests to identify and report software defects.
Develop and maintain automated test scripts using Java and relevant frameworks.
Integrate automated tests into our CI/CD pipelines on GCP.

API Testing:

Utilize Postman and Apigee X to design and execute API tests for our backend services.
Validate API responses, performance, and error handling.

Performance Testing:

Design and execute performance tests to identify bottlenecks and optimize application performance.
Monitor application performance under load and stress conditions.

Security Testing:

Conduct security assessments to identify vulnerabilities in our applications and infrastructure.
Work with development teams to implement security best practices.

Collaboration:

Collaborate closely with Engineering, Product, Data, and DevOps teams to ensure the quality of our solutions.
Provide regular feedback on test results and suggest improvements to the development process.

Required Skills for a Senior Product Manager

Minimum 4 years of experience in software quality assurance (QA) testing.
Proven experience in designing, developing, and executing test plans.
Experience with writing test automation scripts. UI : python + pytest + selenium , performance, Testing : python+pytest+locust
Experience with testing cloud-based applications using Google Cloud Platform (GCP: Cloud Deploy, Cloud Run, Cloud Storage, Pub/Sub, Cloud Logging, Cloud Monitoring) is a strong plus.
Experience with Java and backend testing frameworks (Quackers a plus).
Excellent analytical and problem-solving skills.
Ability to work independently and as part of a team.
The below skill set will present an added advantage:
Experience with API testing.
Experience with performance testing tools.
Experience with security testing methodologies.
Experience with Agile development methodologies.
Experience of Behaviour Driven Development (BDD) to write automation test scripts, Regression testing and E2E/Integration

Apply Here

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