Front Office Supervisor at Accor
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like ESG
What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- To be responsible for the day-to-day operations of Front Office with a primary focus on providing outstanding service to our internal and external guests as laid out in our front office standards.
- To lead and coach the front desk team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all our standards and policies.
- Ensure that the reception, Lobby area and the Business centre are always clean, mis en place in place
- To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner
- Seeks feedback on guest satisfaction and responds to guest enquiries or complaints within 24 hours completing this with a follow up to the AFOM or FOM in accordance to our values, mission and vision. Follow ups on all GIA’s raised to ensure all the raised issues have been addressed.
- Ensure co-ordination for all groups arriving are done in advance i.e. check in, baggage handling, luggage collection upon check in/out e.t.c are handled with utmost attention to minimize crowding in the lobby both on arrival and departure.
- Attend Resume meetings organized by the Catering teams for expected and arriving guests.
- Ensure that the Three day Window is done for all arrivals to check that all the billing instructions and future reservations are all in order
- Assist the FPC Co-ordinator with the FPC Arrivals, checking of the VIP rooms prior to arrival as well as ensure that the Loyalty Program enrollments are done.
- Ensure that they are the Up sell champions for the Up sell program for the front office to assist maximize our room revenues.
- Assist Assistant FOM to conduct daily trainings for the front desk agents.
- To keep uniform neat and clean and be well groomed in accordance to rules in the Colleague Handbook as well as ensure that every work area is perfection clean.
- Handle other projects and tasks as assigned by the FOM.
Qualifications
Your experience and skills include:
- Previous leadership experience required
- Previous Property Management System experience required
- Computer literate in Microsoft Window applications required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Apply Here > Front Office Supervisor
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