Front Office Supervisor at Accor

Beautician at Accor Group

Front Office Supervisor at Accor

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like ESG

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • To be responsible for the day-to-day operations of Front Office with a primary focus on providing outstanding service to our internal and external guests as laid out in our front office standards.
  • To lead and coach the front desk  team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all our standards and policies.
  • Ensure that the reception, Lobby area and the Business centre are always clean, mis en place in place
  • To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner
  • Seeks feedback on guest satisfaction and responds to guest enquiries or complaints within 24 hours completing this with a follow up to the AFOM or FOM in accordance to our values, mission and vision. Follow ups on all GIA’s raised to ensure all the raised issues have been addressed.
  • Ensure co-ordination for all groups arriving are done in advance i.e. check in, baggage handling, luggage collection upon check in/out e.t.c are handled with utmost attention to minimize crowding in the lobby both on arrival and departure.
  • Attend Resume meetings organized by the Catering teams for expected and arriving guests.
  • Ensure that the Three day Window is done for all arrivals to check that all the billing instructions and future reservations are all in order
  • Assist the FPC Co-ordinator with the FPC Arrivals, checking of the VIP rooms prior to arrival as well as ensure that the Loyalty Program enrollments are done.
  • Ensure that they are the Up sell champions for the Up sell program for the front office to assist maximize our room revenues.
  • Assist Assistant FOM to conduct daily trainings for the front desk agents.
  • To keep uniform neat and clean and be well groomed in accordance to rules in the Colleague Handbook as well as ensure that every work area is perfection clean.
  • Handle other projects and tasks as assigned by the FOM.
Qualifications

Your experience and skills include:

  • Previous leadership experience required
  • Previous Property Management System experience required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline preferred
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  •  Ability to focus attention on guest needs, remaining calm and courteous at all times

Apply Here > Front Office Supervisor


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