Customer Service Representative at Mwananchi Credit Limited

Customer Service Representative at Mwananchi Credit Limited

Customer Service Representative at Mwananchi Credit Limited

The Customer Service Representative at Mwananchi Credit Limited will be responsible for addressing customer inquiries, resolving complaints, and providing top-tier service. One should be an efficient communicator, adept at problem-solving, and passionate about creating positive customer experiences for Mwananchi Credit Limited.

Region: Nairobi CBD

Qualifications:

• The incumbent must hold a Bachelor’s degree in Business Administration or a related field.
• Minimum of 2 years of proven experience as a Customer service representative
• Familiarity with CRM systems and practices
• Experience in Sales and has handled operations in a microfinance or financial service industry

Desired Skills:

• Result-oriented – Resolve product and service issues promptly and effectively.
• Communication skills – Respond to customer inquiries via phone, email, and chat.
• Professional skills – Maintain a high level of professionalism and empathy in customer interactions.
• Records management – Update customer accounts with relevant information, including resolving issues, updating personal details, and processing service requests
• Attention to Detail – Ensure all customer interactions are documented correctly and that customer requests are fully addressed.
• Reporting skills – Prepare a well-drafted report on daily tasks to the supervisor highlighting gaps, improvements and customer recurring issues.
• Product and Service Knowledge- Maintain a deep understanding of the company’s products and services to provide informed recommendations and accurate information to customers.

Applications and updated CVs should be sent to: careers@mwananchicredit.com

Visit Here > Customer Service Representative

Deadline: The interviews will be conducted on a rolling basis.


Plumber at Tsebo Facilities Solutions Kenya

Senior Marketing Officer at Space and Style Ltd

Receptionist at Stellar HR Solutions

Graduate Trainee (Learnership) Programme at Liberty & Heritage Insurance

Jobs at Ruri Foods