Customer Relations Officer at The Outspan Hospital

Customer Relations Officer at The Outspan Hospital

Customer Relations Officer at The Outspan Hospital

Outspan Hospital is a Level 5, Teaching and Referral Hospital, located in Nyeri County. As a global reference hospital and one of the leading healthcare providers, Outspan hospital has a bed capacity of 250 beds and serves up to 300 patients per day. Customer Relations Officer at The Outspan Hospital

Key Roles and Responsibilities

  • Act as point of contact for complaints and escalate issues as appropriate
  • Providing customer support
  • Identifying and analyzing customer needs and expectations, and developing strategies to meet them.
  • Managing client relationships to build a reputation for excellent service and generate repeat business.
  • Develop and update client related reports.

Soft Skills

  • Good communication skills in the languages of English, Swahili and Kikuyu
  • Good listening skills
  • Critical thinking
  • Analytical skills
  • Organizational skills
  • Ability to multitask
  • Can work under pressure
  • Good interpersonal relations

Qualifications

  • Bachelor’s degree in business, hospitality, public relations, or equivalent qualification from a recognized Institution.
  • Served a similar position for a minimum period of three (3) years.
  • Experience in managing a team for at least 1 year
  • Work experience in a hospital setting is an added advantage.

Other Skills and Competencies

  • Excellent communication, negotiation and interpersonal skills with a good understanding of emotional intelligence.
  • Good problem solving skills
  • The role requires people management skills to deal with diverse customers.

Job Nature

  • Full Time

Apply Here > Jobs at Outspan Hospital


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