Careers at MOGO Kenya
About MOGO Kenya:
MOGO Auto Limited is part of Eleving Group, an international fintech company operating in sixteen countries across three continents. We are a world-class, reliable, and internationally trusted partner, expanding access to finance in Kenya to promote upward social mobility. Our portfolio encompasses a range of financial products, including car financing, motorcycle financing, tuk-tuk financing, electric motorcycle financing, logbook loans, and vehicle financing. Careers at MOGO Kenya
Careers at MOGO Kenya
- Credit Admin Officer – (Logbook and Dispatch)
- Quality Assurance Analyst
Credit Admin Officer – (Logbook and Dispatch)
Careers at MOGO Kenya
Join us – you’ll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.
What you will do:
DUTIES AND RESPONSIBILITIES.
- Confirm account status after loan clearance and educate clients on logbook release processes.
- Respond to emails and receive calls escalated concerning logbooks.
- Verify logbook status and provide customer guidance.
- Follow-up on cases requiring NTSA and ICT intervention.
- Execute ownership transfer and discharge for clients who have cleared their loans.
- Ensuring all company vehicles are booked on the NTSA platform.
- Oversee the dispatch of logbooks to customers.
- Maintain an updated logbook register for dispatched logbooks.
- Perform additional duties as assigned
What you will need:
- A Degree or Diploma in Business Administration or a related field.
- At least two yearsof Previous relevant experience in Logbook and Dispatch
- Strong analytical and problem-solving skills.
- Excellent knowledge of record keeping.
- Ability to adapt quickly and work independently.
- Fluency in English and Kiswahili.
- High degree of integrity.
Quality Assurance Analyst
Careers at MOGO Kenya
Join us – you’ll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.
What you will do:
MAIN TASKS:
- Conducting regular call audits & documenting call findings, to include positive performance & areas of improvement.
- Prepare detailed reports of call evaluations including performance metrics, trends, and actionable feedback.
- Provide regular updates to the HOD & Call Centre Supervisor on agent performance, highlighting recurring issues or patterns.
- Provide feedback and coaching to agents based on call evaluations, focusing on improving performance and customer interactions.
- Work with team leads and supervisors to identify training needs and areas for development.
- Assist in the development of training materials and sessions to improve agent skills and knowledge of debt collection processes.
- Creating effective performance assessment by using appropriate metrics.
- Conducting regular group and one-on-one trainings with Call Centre Agents.
- Analyse key performance indicators (KPIs), to identify trends and areas for improvement.
- Establishing standards governing customer interactions and implementing monitoring programs.
What you will need:
QUALIFICATIONS:
- Degree/Diploma in Business/Social Science or any other related course.
- At least two years of relevant experience
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- Strong understanding of debt collection practices
- Ability to provide constructive feedback in a clear and professional manner.
- Ability to adapt quickly, work independently & have attention to detail
How to Apply for Careers at MOGO Kenya
Application deadline: 28/06/2025
Recent Posts
Security Officers at Securex Agencies Kenya Limited
Sales Agents at Ngao Credit Ltd
Jobs at Muthokinju Paints and Cement
