Careers at Accor

Jobs at Accor

1. Front Office Supervisor
2. Housekeeping Supervisor
3. Waiter
4. Laundry Operator
5. HVAC & Refrigeration Technician
6. Bartender

Front Office Supervisor

Careers at Accor

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like ESG

What You Will Be Doing

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• To be responsible for the day-to-day operations of Front Office with a primary focus on providing outstanding service to our internal and external guests as laid out in our front office standards.
• To lead and coach the front desk team towards achieving the highest levels of exceptional guest service and colleague satisfaction results, through the application of all our standards and policies.
• Ensure that the reception, Lobby area and the Business centre are always clean, mis en place in place
• To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner
• Seeks feedback on guest satisfaction and responds to guest enquiries or complaints within 24 hours completing this with a follow up to the AFOM or FOM in accordance to our values, mission and vision. Follow ups on all GIA’s raised to ensure all the raised issues have been addressed.
• Ensure co-ordination for all groups arriving are done in advance i.e. check in, baggage handling, luggage collection upon check in/out e.t.c are handled with utmost attention to minimize crowding in the lobby both on arrival and departure.
• Attend Resume meetings organized by the Catering teams for expected and arriving guests.
• Ensure that the Three day Window is done for all arrivals to check that all the billing instructions and future reservations are all in order
• Assist the FPC Co-ordinator with the FPC Arrivals, checking of the VIP rooms prior to arrival as well as ensure that the Loyalty Program enrollments are done.
• Ensure that they are the Up sell champions for the Up sell program for the front office to assist maximize our room revenues.
• Assist Assistant FOM to conduct daily trainings for the front desk agents.
• To keep uniform neat and clean and be well groomed in accordance to rules in the Colleague Handbook as well as ensure that every work area is perfection clean.
• Handle other projects and tasks as assigned by the FOM.

Qualifications

Your experience and skills include:

• Previous leadership experience required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Waiter

Careers at Accor

Job Description

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

What You Will Be Doing

• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of beverage lists and promotions, menu items and preparation methods.Speaks passionately and informatively about the offerings.
• Follow all safety and sanitation policies when handling food and beverage.
• Sets up and tear down service stations.
• Taking table orders for all food and beverage from the guests and serve in a professional and positive manner.
• Provides service within Fairmont and Hotel Standards
• Fosters a welcoming culture.
• Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal.
• Cash Handling
• Tailors Service flow to the diner’s needs
• Review daily reports, arrival, VIP, group following up on action items.
• Aware of all business within hotel on a daily basis and able to guide guests accordingly.
• Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet.
• Attend to all guest requests, being constantly aware of anticipating guests needs.
• Ensure smooth running of each table.
• Help to ensure the smooth running of all guests requirements and needs on each table.
• Clear away any used crockery, cutlery etc.
• On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests.

Qualifications

Your experience and skills include:

• Minimum 1 year experience in Food and Beverage preferably at a luxury property
• An operational knowledge and proficiency in Point of Sale System an asset
• Excellent written/verbal communication and interpersonal skills
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team

Housekeeping Supervisor

Careers at Accor

Job Description

• Lead and supervise the day-to-day operation of the department to ensure service standards are observed.
• Handle guest concerns and respond quickly, logging and notifying the areas of focus.
• Ensure Room Attendants are informed daily about priorities in their section
• Work closely with the maintenance team to report necessary repairs and renewals.
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives.
• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team.

Qualifications

• Bachelors Degree in Hotel Management or Diploma in Housekeeping
• At least two (2) years of relevant experience in a similar capacity preferable in a reputable luxurious international hotel
• Good working knowledge of Opera & Microsoft Suite i.e. MS Excel, Word, & PowerPoint.
• Ability to take on a physically demanding job
• A commitment to delivering high levels of guest service and cleanliness
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a magical luxury property

Laundry Operator

Careers at Accor

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

• Wipe the machines to remove any traces of drips and dust.
• Ensure that machine steam press, finishing cabinet and ironing table are in good working condition and alert the supervisor or manager or maintenance if otherwise.
• Prioritize your work to start with most urgent and critical
• Check the Care Label for ironing instructions.
• Check for any broken buttons, tears and stains that might have been overseen from the previous stage of laundering. Be on the look out for the common collar and cuff stains.  Give to the Seamstress or Spotter/ Machine operator if otherwise.
• Ensure that all the garments have a tag with the guests name and receipt number/room and if otherwise alert the supervisor.
• Press all guest linen and uniform and to note well done trouser should have a single press line on each leg (formal trousers) and should not have button and pocket impressions. Should also be free from wrinkles.
• Well done jacket and shirt should be free from wrinkles and should not have any press lines on sleeves (roll sleeve). The jacket collar should roll freely and shouldn’t fold elaborately on the fold lines.
• Perform second checks after finishing pressing garments to ensure they are well done before putting on hanger.
• At end of shift ensure machine is switched off and surrounding area is left neat and organized.
• Reports any defective laundry equipment without delay to the laundry manager and in their absence to the chief engineer/his or her assistant
• Ensures that he/she follows health and safety procedures strictly.
• Ensures customers’ instructions are strictly fulfilled, taking extra care to timeliness of collection or delivery
• Ensures that no unauthorized garments are laundered.
• Performs any other duty as assigned by the Supervisors

Qualifications

Your experience and skills include:

• Previous experience in laundry is desired
• Being attentive and sensitive to customers and guests.
• Accurately and promptly fulfilling guest request.
• Understands and anticipates guest needs.
• Maintain high level of knowledge which will enhance the guest experience
• Demonstrates a service attitude that exceeds expectations
• Takes appropriate action to resolve guest complaints.
• Maintains a high level of product and service knowledge

Careers at Accor

Job Description

Reporting to the Cluster Director of Engineering, responsibilities and essential job functions include but are not limited to the following:

• Report to the Maintenance Supervisor, sign in the Engineering log book, and attend briefings.
• Repair and maintain all HVAC, Refrigeration, and related items, – e.g. motors, switchgear, cabling etc.
• Repair and maintain HVAC and Refrigeration electric/electronic controls.
• Repair and maintain other items as designated by the Cluster Chief Engineer.
• Report all difficulties/shortcomings requests to the Cluster Chief Engineer or Supervisor as appropriate.
• To ensure that preventive maintenance schedules for all equipments are followed.
• Identify equipment or installations that require maintenance and bring such to the attention of the Supervisor.
• Maintain HVAC and Refrigeration jobs records and logs as needed.
• Regular maintenance of equipments as per list/checklist  provided
• Ensure that all areas are inspected as per the provided checklist and correct information reflected
• Ensure that all maintenance requests related to electrical section are handled daily with all guest requests being given first priority.
• Work with the other supervisors in other departments in resolving guests’ complaints and other Engineering related tasks.
• Service and repair of HVAC and Refrigeration equipment.
• Maintain and conform to the Room Perfect Program.
• Ensure that Purchase requests form raised has detailed specifications on part/product required.
• Drive implementation of energy and cost cutting measures.
• Work accurately and professionally to avert repeat jobs.
• Adhere to preventive maintenance schedule to avoid major breakdowns.
• Involved in energy saving programme.
• Ensure assignments are accurately and professionally done first time.
• Offers suggestions to the Cluster Chief Engineer on ways of improving on energy saving and utility control.
• Perform other duties requested by the Cluster Chief Engineer or the Maintenance Supervisor.

Qualifications

• Diploma in Mechanical Engineering – speciality HVAC and refrigeration
• Has knowledge and experience of hotel facilities
• Has knowledge and experience in HVAC works
• Good spoken English
• Conversant with relevant emergency procedures.
• Knowledge of relevant safety and security procedures.
• Knowledge of relevant guest interactive procedures.

Additional Information

Physical Aspects of Position (include but are not limited to):  

• Constant standing and walking throughout shift.
• Must be able to lift up to 20kgs.

Bartender

Careers at Accor

Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service.

• To focus on guest satisfaction and engage and interact with guests.
• To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations.
• To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties.
• To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check.
• Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times.

• Responsible for the upkeep of standards of service at all times including all items used during service.
• To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.
• To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary.
• To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Complete all sidework and cleaning duties as described in the Standard Operating Procedures.
• Have full knowledge of entire menu, as well as daily specials, desserts, etc.
• Provide attentive service, focusing on guests needs.
• Receive payment for food and beverage provided and provide change and receipt to guests.
• Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits.
• Make coffee, espresso and tea.

Qualifications

Your experience and skills include:

• Minimum 1 year experience in Food and Beverage preferably at a luxury property
• An operational knowledge and proficiency in Point of Sale System an asset
• Excellent written/verbal communication and interpersonal skills
• Good wine knowledge helpful as well as liquors.
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service.

Apply Here

• Front Office Supervisor
• Housekeeping Supervisor
• Waiter
• Laundry Operator
• HVAC & Refrigeration Technician
• Bartender

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