Branch Manager at National Bank of Kenya – Mandera
Key Responsibilities
- Adhere to cash holding limits to ensure no excess cash is in the till at any given time.
- Make accurate and timely postings of all customer teller & cash transactions.
- Assist in the achievement of Branch growth & profitability targets to enhance productivity.
- Ensure achievement of outstanding customer service standards when dealing with customers to ensure efficient customer service and customer retention.
- Ensure recovery of all commissions in cases where recovery is not automated in order to maximize revenue collection.
- Ensure all teller operations are as per the cashiers guide, and any other Bank policies in force.
- Carry out end of day reconciliations and balancing as appropriate to ensure all the transactions are accurate and free of errors.
- Ensure adherence to all Bank policies and procedures for Branch Operations and Bank Compliance.
- Ensure compliance with both internal requirements and external regulatory requirements within scope of operation.
- Ensure compliance with all other relevant internal policies and Procedures as required within the office.
- Maintain confidentiality of Bank data in line with the Bank’s Non-disclosure agreements and best practices.
- Any other duties as may be assigned by Management from time to time.
Skills & Experience
- University Degree from a recognized University.
- Professional qualification in Banking, Sales / Marketing and Credit is as added advantage.
- 6 months experience in branch operations.
- Excellent customer service skills.
- Energetic and hands on individual with the ability to prioritize conflicting business demands with a bias towards action and resolving issues quickly.
- Excellent interpersonal, team management and communication skills.
- Demonstrated integrity and ethical standards.
- Sound knowledge of banking services, systems, processes, products and solutions including lending and credit administration.
- Strong communication, analytical, and problem-solving skills.
Apply Here > Branch Manager
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