Job Vacancies at APA Insurance
APA Insurance Hiring In Nairobi
- Claims Officer
- Booking Technician
- Senior Developer
- Recoveries Officer
- Team Leader Recoveries
Claims Officer
Job Vacancies at APA Insurance
KEY PRIMARY RESPONSIBILITIES
- Providing advice on making a claim and the processes involved
- Processing new insurance claims notifications
- Collecting accurate information and documents to proceed with a claim
- Analyzing a claim made by a policymaker
- Contacting service providers a network of approved professionals and arranging for them to make repairs on the policyholder’s property
- Monitoring the progress of a claim
- Investigating potentially fraudulent claims
- Identifying reasons why full payment may not be made
- Ensuring fair settlement of a valid claim
- Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
- Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
- Handling any complaints associated with a claim
- Initiating legal recovery of monies paid out
- Maintaining good broker relations
- Keeping cost at a bare minimum
- Adhering to legal requirements, industry regulations and customer quality standards set by the company.
- Ensuring premiums are settled prior to claim processing.
- Liaising with the underwriting department for policy terms and endorsements.
- Advising on loss making/non performing brokers.
- Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
- Ensuring that discharge vouchers are dispatched and settled as per the guidelines.
- Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
- Regular briefing to the departmental manager and making consultations.
- Entering claims data to the system
- Assisting and training new staff on work procedures and company policies to ensure effective client service
- Participating and contributing in meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good time.
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in relevant field
JOB SKILLS AND REQUIREMENTS
- Team Player
- Negotiation Skills
- Interpersonal Skills
- Interpersonal and Communication skills
- Integrity
PROFESSIONAL QUALIFICATIONS
- ACII/AIIK
EXPERIENCE
- At least 4 years relevant experience in Insurance
Booking Technician
Job Vacancies at APA Insurance
KEY PRIMARY RESPONSIBILITIES
- Ensure vigilance in identifying fraudulent claims by reviewing damage consistency and client interaction.
- Book vehicles and coordinate their safe towing to the salvage yard.
- Ensure the security and proper handling of vehicle contents, parts, tools, and equipment
- Maintain accurate booking records for all vehicles remaining at the assessment center.
- Ensure safe custody of all vehicle contents and parts.
- Ensure that clients sign all booking inventories before leaving.
- Collaborate with the daylight guard to control unauthorized entry to the centre.
- Be on the lookout for vandalism while the vehicle is at assessment centre.
- Ensure client data is protected at all times according to the statutory laws
- Ensure safe offloading and loading of vehicles at the assessment centre.
- Advice towing agents on safety measures to employ while moving vehicles, loading and offloading to minimize extra damages at the assessment centre.
- Organize the parking and movement of towing trucks
- Assist external assessor by partially stripping vehicles to minimize supplementary
- Assist in guiding clients on the assessment centre processes
- Ensure monthly collection and documentation of scrap metal
- Participating and contributing to meetings, discussions, and consultations with other team members to ensure that all hindrances to job performance are addressed in good time.
ACADEMIC QUALIFICATIONS
- Craft in Automotive Engineering
JOB SKILLS AND REQUIREMENTS
- Team Player
- Negotiation Skills
- Interpersonal and administrative skills
- Interpersonal and Communication skills
- Integrity
PROFESSIONAL QUALIFICATIONS
- Any professional qualification related will be an added advantage
EXPERIENCE
- At least 3 years of relevant experience in Insurance
Senior Developer
Job Vacancies at APA Insurance
KEY PRIMARY RESPONSIBILITIES
- Collaborate with cross-functional teams including designers, frontend developers, and product managers to deliver high-quality solutions
- Develop and maintain backend services and APIs using Spring Boot
- Integrate third-party APIs and services to enhance functionality
- Participate in code reviews to maintain code quality and ensure best practices
- Plan, develop and implement large-scale projects from conception to completion
- Use Agile engineering practices and various software development technologies to rapidly develop creative and efficient solutions that enhance the organization’s technology stack
- Collaborate with other team members to implement user stories, write tests, and continuously deliver new/improved product functionality
- Design and implement secure and efficient data structures, APIs and server-side components
ACADEMIC QUALIFICATIONS
- Bachelor’s Degree in Computer Science, Engineering or related field
JOB SKILLS AND REQUIREMENTS
- Team Player and Passion for solving complex problems
- Motivated self-learner, Interpersonal and Communication skills
PROFESSIONAL QUALIFICATIONS
- Certification in AWS, Azure or Google Cloud. Optional
EXPERIENCE
- At least 5-year relevant experience in Java or Springboot Framework
Recoveries Officer
Job Vacancies at APA Insurance
KEY PRIMARY RESPONSIBILITIES
- Keeping recovery records which include:
- Recovery register
- Discharge vouchers register
- Incoming cheques register both from advocates and in-house settlements
- Monitoring the Recovery register; this includes but is not limited to updating the same and ensuring that all matters appearing are recoverable, and not time-barred.
- Responding to demand letters to third parties and insurance firms.
- Drafting legal opinions on settlement proposals on matters in court, swapping, and pursuing the knock-for-knock settlements.
- Following up with witnesses to attend court when required.
- Sending reminders and follow-ups.
- Replying to third-party demands.
- Conducting negotiations, including organizing meetings with various parties.
- Appointing investigators.
- Appointing advocates.
- Following up on court documents.
- Attending court where necessary.
- Processing payments to insureds and advocates.
- Reviewing and closing files where cases have been concluded.
ACADEMIC QUALIFICATIONS
- A Bachelor’s Degree/diploma in Law or equivalent.
JOB SKILLS AND REQUIREMENTS
- Good questioning, negotiating, influencing, and communication skills.
- Initiative and the ability to use the claims philosophy effectively.
- Experience in determining when to deal with a matter on a compromise basis or when a defense is more likely to be successful.
- Ability to make decisions quickly and confidently.
- Good computer skills.
- In-depth knowledge of internal systems.
- Team player with high customer centricity skills.
PROFESSIONAL QUALIFICATIONS
- Diploma In Legal Practice as an added advantage
EXPERIENCE
- At least 3 years of relevant experience in the insurance industry with 2 years in recoveries.
Team Leader Recoveries
Job Vacancies at APA Insurance
KEY PRIMARY RESPONSIBILITIES
- Assessing and approving recovery strategies and settlement proposals within the job holder’s limit. For proposals beyond the job holder’s limit, making further recommendations and forwarding to senior management for approval.
- Approving claims both on file and system settlements within allocated approval limits.
- Allocating advocates to handle various matters and, where required, appointing investigators.
- Ensuring prompt settlements of recoveries as per TATs to avoid proclamations and auctioneers.
- Monitoring all suits filed against the insured and ensuring adequate measures are maintained as per regulations.
- Empanelling advocates and investigators, and reviewing and evaluating their performance.
- Providing detailed and researched legal opinions on claims, litigation matters, and those relating to the group.
- Assigning work, supervising, and providing leadership to recoveries officers and filing personnel as they execute recovery processes.
- Reviewing and revising processes in the recoveries section in adherence to company policies.
- Providing management with necessary reports and constant updates on recovery matters.
- Regularly reviewing reserves based on guidelines.
- Managing recovery costs through strategic initiatives to ensure business profitability.
- Managing stakeholder relationships as detailed in the manuals.
- Providing information required by both internal and external auditors to ensure a complete and efficient audit process, informing the team, and following up on the implementation of audit recommendations.
- Drafting and reviewing legal documents for the group.
- Complying with statutory, regulatory, and internal control processes at the business units, including internal and external audit recommendations.
- Developing departmental strategies and business plans to achieve set company targets.
CORPORATE LEGAL RESPONSIBILITIES:
- Reviewing legal contracts for the APA Group.
- Acting as the liaison for external law firms contracted by APA.
- Overseeing legal functions if APA is involved in litigation, either as the plaintiff or defendant.
GENERIC DUTIES:
- Entrenching performance-based appraisal of departmental staff in line with their set KPIs and departmental targets.
- Participating in company CSR and brand-building activities in liaison with other departments.
- Training, coaching, and mentoring staff to improve performance and cohesion within the department.
- Implementing interdepartmental SLA in liaison with other departmental heads.
- Participating in management meetings, projects, and committees as assigned.
ACADEMIC QUALIFICATIONS
- A Bachelor’s Degree/Diploma in Law or equivalent.
JOB SKILLS AND REQUIREMENTS
- Leadership skills & Teamwork skills
- Strong analytical and problem-solving abilities.
- Excellent communication, Interpersonal, and negotiation skills.
- Ability to work under pressure and meet deadlines
PROFESSIONAL QUALIFICATIONS
- Diploma In Legal Practice as an added advantage
EXPERIENCE
- Minimum of 5 years of experience in insurance recoveries or claims management.
- Proven leadership and team management skills.
- Knowledge of insurance policies, procedures, and regulations.
- Proficiency in using claims management software and Microsoft Office Suite.
Apply Here
Deadline: 26-Jan-2025
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