Key Responsibilities

• Collate field reports on monthly basis for operations support and compliance officer review and approval.
• Generate reports from various operations system for daily reporting to Operations support & compliance officer.
• Raise all requests on the system on behalf of the Department and ensure prompt follow up with P&L for timely delivery.
• Support the Field teams in ensuring the logistic support is offered including conference package, Accommodations, Vehicle requests -payments of hotels/suppliers for trainings and other conferences.
• Collate and file all centres, departments, and staff licenses, with an active tracker on validity periods and notify the respective centre/teams when renewal is due.
• Review and escalate SRN (store requisition notes) for further approvals and processing of the order by P&L.
• Collate and file and track all centres referral MoU’s with hospitals and with emergencies doctors.
• Frequent confirmation and dissemination of ambulance details, MoU’s, hotlines, and share as possible.
• Support the department in organizing review meetings, including appropriate documentation of all meetings proceedings, action points, and progress against action points from previous meetings.
• Collate and review of all claim forms in the departments for completeness and accuracy as per policy and escalating for further review and approval(s).
• Review completeness and accuracy of cash request and/or surrenders documents before escalating for subsequent reviews and approval(s).
• Archiving of all centres operational data and information relating to performance on SharePoint.
• Documentation- accurate filing of all documents including staff and facility licenses, reports, workplans.
• Conduct special delegated projects and other assignments as per the respective line manager requests.
• Online archiving of all reports from field teams for ease of retrieval and future reference.

REQUIREMENTS

Knowledge, skills, and attitudes

Qualifications:

• Diploma/bachelor’s degree in a business related course.
• At least 3 years working experience in commercial operations, supporting a chain of reputable hospital/medical facility.

Skills:

• Proven experience as an Administrative Assistant or Office Admin Assistant
• High regard for confidentiality and demonstrable integrity
• Knowledge of office management systems and procedures
• Commitment to excellent client care and the delivery of client-focused services.
• High level of attention to detail
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work.
• Proactive and anticipate need from teams and support.
• Strong organizational skills with the ability to multi-task
• Ability to work flexibly to meet service needs
• Communication skills: to convey message clearly and concisely, in a manner appropriate to the target audience both in writing and verbally
• High level of professionalism and management of clients
• Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
• Ability to remain calm under pressure

REQUIREMENTS

Skills and Experience

Qualifications:

•  Bachelor’s Degree or diploma in marketing, Communications, Administration, Project Management or Health Management
• Other professional qualifications, ideally in Project Management, Communications and Marketing desired

Skills and Experience:

• At least Two (2) years post qualification experience in working with NGOs and/or government agencies in a similar role.
• Commercially minded.
• Excellent communication skills – written and verbal skills. Fluent English language skills required.
• Ability to translate data and research into actionable insights for marketing strategic decision making.
• Very comfortable with using key financial & marketing metrics and extremely commercially minded.
• Highly developed planning and organisational skills with the ability to juggle multiple projects to deliver with quality and on time.
• Ability to build relationships across teams, with evidence of highly sensitive cross-cultural skills and good influencing and negotiation skills.
• Action and results orientated with ability to stay on track and thrive when working under tight deadlines.
• Ability to train, mentor and develop skills within others.
• Ability to translate complex information into a format and language that can be understood by a wide range of people and present in a compelling and engaging way.
• Ability to work independently with minimal supervision

Attitude / Motivation:

• Commercially minded
• A strong supporter of the cause of family planning and a woman’s right to safe abortion (Pro-choice).
• Resilient, flexible, positive attitude and can thrive in fast-paced, dynamic environments.
• Curious about emerging developments within our sector and passionate about building best practice.
• Actively seeks out feedback on their performance (both results and behaviours) with a view to continuously learning and developing.
• Willing to help with a wide range of marketing projects, as and when required

Key Responsibilities

New Product Portfolio Strategy and Market Research

• Conduct comprehensive market research to identify high-demand, low-supply opportunities for new products.
• Develop a pipeline of innovative product ideas informed by market trends, consumer needs, and competitive analysis.
• Collaborate with internal and external stakeholders to assess feasibility and align on product development initiatives.
• Analyze data on market dynamics, competition, and consumer preferences to guide strategic decision-making.

 Support New Product Portfolio Strategy and Launch

• Assist in launching new products by working closely with Global Marketing and Regulatory teams to adapt files for registration (e.g., product artwork).
• Gather data to support product specifications, including competitor analysis for pricing, packaging configuration, promotional packs, and artwork design.
• Collaborate with the global Legal team for trademark submissions, including global trademark searches and exploring local trademark options when required.

Product Launch Materials and Communication

• Develop and deliver launch materials and communication plans for internal and external customers, including preparation for Pharmacy and Poisons Board (PPB) submissions.
• Champion the product pipeline by assisting local teams in securing incremental funding for product launches.

Business and Market Analysis

• Analyze the business environment, competitive landscape, and market trends using marketing tools to build robust business cases and support Marketing and Sales Plans for new products.
• Conduct SWOT analyses, set marketing objectives and strategies, and create timetables to ensure alignment with brand plans.
• Identify critical success factors and necessary actions to achieve product and brand goals.

Trade and Consumer Marketing Optimization

• Develop and optimize trade and consumer marketing campaigns for product launches and promotions.
• Oversee the creation and activation of best-in-class POS (Point of Sale) materials both in-store and online to maximize consumer engagement, brand presence, and product awareness.

Supply Chain Coordination and Forecasting

• Work with the Supply Chain team to provide commercial sales information on new and existing products, supporting accurate volume forecasts for suppliers.
• Ensure all activities adhere to launch timelines and maintain alignment with cross-functional teams.

REQUIREMENTS

Skills and Experience

Qualifications:

• Bachelor’s degree in Pharmacy, Biological sciences, Marketing, Business Administration, Product Development, or a related field.
• Proven experience in product marketing, product development, or sales in a related industry.
• Familiarity with the regulatory environment for product registration and trademarks.
• Knowledge of supply chain processes, including forecasting and inventory management.
• Certification or training in market research or strategic marketing is an added advantage.

Experience:

• 3-5 years of experience in product marketing, product development, or sales in a related industry.
• Demonstrated experience in conducting market research and competitor analysis.
• Proven track record of successfully launching products and managing end-to-end product lifecycles.
• Hands-on experience in working with cross-functional teams such as Regulatory, Supply Chain, and Sales.
• Exposure to working in a dynamic and competitive market, particularly in social marketing or consumer goods.

Skills:

• Strong analytical and market research skills to identify market gaps and trends.
• Expertise in product development and marketing strategy formulation.
• Proficiency in preparing and presenting business cases using marketing tools.
• Excellent communication and project management skills to coordinate with internal and external teams.
• Ability to work with regulatory, legal, and supply chain teams for product registration and compliance.
• Skilled in developing and optimizing trade and consumer marketing campaigns.
• Competence in using data to make informed decisions on pricing, packaging, and promotional strategies.

Attitude / Motivation:

• Proactive and results-oriented, with a strong focus on achieving goals.
• Innovative mindset, constantly seeking creative solutions to challenges.
• Collaborative team player, willing to work across diverse functions and teams.
• Attention to detail, ensuring precision in market research, data analysis, and launch materials.
• Adaptable and resilient in a dynamic and competitive market environment.
• Customer-focused, with a deep understanding of consumer needs and preferences.
• Committed to continuous learning and professional growth.

Key Responsibilities:

Territory Management

• Plan and execute territory coverage strategies to reach healthcare providers efficiently
• Maintain comprehensive database of healthcare providers and facilities within assigned territory
• Monitor and analyze territory performance metrics and market dynamics

Healthcare Provider Engagement

• Conduct structured medical detailing visits with healthcare professionals
• Deliver accurate scientific information about products and therapeutic areas
• Schedule and conduct product education sessions with healthcare providers
• Build and maintain professional relationships with key stakeholders

Sales and Distribution Management

• Achieve assigned sales targets and revenue objectives
• Monitor stock levels across distribution channels
• Coordinate with distributors to ensure optimal product availability
• Track and report on sales performance metrics

Medical Education

• Organize and conduct medical education programs
• Present product information and clinical data to healthcare professionals
• Respond to medical queries from healthcare providers
• Stay updated on relevant therapeutic areas and product knowledge

Market Development

• Identify and engage with Key Opinion Leaders (KOLs) in the territory
• Participate in relevant medical conferences and industry events
• Conduct pharmacy visits and prescription audits
• Generate market insights and competitive intelligence reports

Administrative Responsibilities

• Prepare and submit timely field visit reports with supporting documentation
• Manage territory expenses within prescribed budgets
• Maintain accurate records of all healthcare provider interactions
• Comply with all relevant industry regulations and company policy

REQUIREMENTS

Skills and Experience

Qualifications:

• Bachelor’s / Diploma in any of the following: Pharmacy (B.Pharm),Nursing,Clinical Medicine,Biomedical Sciences,Life Sciences, Social Sciences.
• Valid driving license with willingness to travel extensively
• Fluency in English and Kiswahili.

Experience:

• Minimum 2 years’ experience in medical/pharmaceutical sales or related healthcare field
• Proven track record in achieving sales targets
• Experience in healthcare provider engagement and medical education

Skills:

CORE SKILLS

• Advanced Medical Knowledge: Expertise in clinical applications, therapeutic areas, and healthcare regulations.
• Business & Sales Acumen: Strategic planning, market analysis, and achieving sales targets.
• Stakeholder Management: Building relationships with healthcare providers, KOLs, and teams.
• Communication Excellence: Effective medical detailing, scientific presentations, and consultative engagement.
• Technical Proficiency: Mastery of digital systems, data analysis, and territory optimization.

Attitude / Motivation:

• Passion for Continuous Learning: A strong desire to stay updated with medical advancements and industry trends, ensuring expertise in the field.
• Resilience and Goal Orientation: A determined mindset to overcome challenges, meet targets, and thrive in a competitive environment.
• Customer-Centric Approach: A commitment to understanding and addressing the needs of healthcare providers and patients with professionalism and empathy.

Key Responsibilities
Customer & Distributor Relations

• Build and maintain strong relationships with pharmacies, clinics, and maternity centers within the assigned territory to ensure consistent product availability.
• Conduct regular visits and calls to existing customers to address their needs, gather feedback, and strengthen loyalty to MSK products.
• Identify and onboard new customers, including pharmacies, clinics, and maternities, expanding MSK’s market reach and ensuring comprehensive territory coverage.
• Collaborate with distributors to ensure timely fulfillment of orders, proper stock levels, and adherence to sales targets for secondary sales.
• Monitor distributor performance and resolve issues related to stock depletion, order processing, and delivery delays to maintain seamless operations.

Sales & Order Management

• Promote and sell MSK products to healthcare facilities and pharmacies, ensuring they are stocked and readily available to meet patient needs.
• Accurately record and transfer orders from customers to distributors, following up to ensure timely and complete deliveries.
• Drive adoption of new products by presenting benefits to healthcare providers and leveraging promotional campaigns.
• Negotiate pricing, contract terms, and delivery schedules with customers while adhering to MSK’s policies and targets.
• Ensure consistent achievement of monthly sales and revenue targets for assigned territories.

Secondary Sales & Market Expansion

• Actively support secondary sales by partnering with distributors to promote MSK products within their networks.
• Identify and open new markets, establishing relationships with untapped pharmacies, clinics, and maternity centers in the territory.
• Ensure MSK products are prominently displayed and well-stocked in key healthcare facilities to maximize accessibility and visibility.
• Provide input for regional expansion strategies, including feedback on potential new territories and customer segments.

Sales Reporting & Market Insights

• Maintain detailed records of customer interactions, sales activities, and territory performance in reporting tools for effective planning and review.
• Provide insights into market trends, pricing changes, and competitor activities to help shape regional sales strategies.
• Report challenges and successes in order fulfillment, target achievement, and market penetration to the regional sales team.

After-Sales Service & Customer Support

• Offer guidance to customers on delivery timelines, product availability, and promotional campaigns.
• Address and resolve product-related inquiries or concerns from healthcare providers, ensuring customer satisfaction and loyalty.
• Work with distributors to uphold MSK’s after-sales service standards, ensuring customer needs are met promptly and effectively.

REQUIREMENTS​

Skills and Experience

Qualifications:

• High School Certificate or equivalent.
• Preferred: A diploma or degree in Business Administration, Marketing, or a related field.
• pharmaceutical sales training may be advantageous.
• Drivers License preferred.

Experience:

• Sales Experience: Minimum 1-2 years in sales, preferably in the healthcare or pharmaceutical industry or FMCG.
• Territory Coverage: Proven ability to manage and expand territories, ensuring product availability in clinics, pharmacies, and healthcare centers.
• Customer Relationship Management: Demonstrated success in building and maintaining strong relationships with clients and distributors.
• Market Development: Experience in opening new markets and introducing products to healthcare facilities.
• Target Achievement: Consistent track record of meeting or exceeding sales and revenue targets.
• Product Knowledge: Familiarity with healthcare products, especially in reproductive health, is an advantage.