Data Verification Agents at Apollo Agriculture

Data Verification Agents at Apollo

Data Verification Agents at Apollo Agriculture

About the Role:

Apollo Agriculture is seeking driven Data Verification Agents. As a Data Verification Agents at Apollo Agriculture, you will be a critical part of ensuring a successful customer journey.

Your key responsibilities will include:

  • Transcribing accurate data submitted by Field Agents, maintaining up-to-date knowledge of data verification procedures, and consistently achieving approval Key Performance Indicators (KPIs).
  • You will also be responsible for providing first-level resolutions to verification questions, ensuring 100% accuracy in data verification, and effectively communicating with supervisors to address issues and escalate priority matters.
  • Additionally, you will document interactions, identify process gaps, and contribute to process improvements while preparing detailed reports on issues and suggesting solutions.

Location: Hybrid (Nairobi, Kenya)

Reporting Lines: This role reports to the Data Verification Associate

Contract Duration: Short-term

Responsibilities:

  • Transcribing the correct data as submitted by Field Agents
  • Keeping abreast of Data verification updates and attending meetings, refresher training as required
  • Keeping Verification skills sharp by consistently hitting the approval KPIs
  • Ability to offer first-level resolutions in answering the questions to verifications to ensure that data submitted is well aligned and minimize escalations
  • Verify with high accuracy (100%), data received from the Field Agents
  • Communicating with the supervisor when there are issues and giving frequent feedback on the verification process
  • Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up with the Supervisor
  • Accurately document all agent interaction information according to standard operating procedures as the Company shall detail to you from time to time
  • Ensure high-quality results by adhering to standards and guidelines as well as identify customer service process gaps and recommend improvement in procedures
  • Preparing detailed reports highlighting issues affecting the data verification process, suggesting solutions and improvements to enhance our processes
  • Performing any other duties that might be assigned to you by the Supervisor

Requirements:

  • Be a holder of Undergraduate degree or a diploma certificate from an accredited organization (Any field in Agriculture is an added advantage)
  • Have vast computer skills and a great familiarity with Windows or Ubuntu OS
  • Access to stable internet
  • No previous criminal records ( Police Clearance Certificate)
  • High integrity and good customer service
  • Speed, accuracy, data quality and attention to detail
  • Ability to adapt to changing data verification needs and priorities
  • Strong communication skills, both written and verbal (Fluent in English and Swahili)
  • Team player and good collaboration skills
  • The ability to work independently with minimal supervision
  • The candidate should not be engaged with another organization during the contract period as the role is a full time position

Apply Here > Data Verification Agents


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